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Introducing radical redesign at TACSI
Introducing radical redesign at TACSI
Introducing radical redesign at TACSI
Introducing radical redesign at TACSI
Introducing radical redesign at TACSI
Introducing radical redesign at TACSI
Introducing radical redesign at TACSI
Introducing radical redesign at TACSI
Introducing radical redesign at TACSI
Introducing radical redesign at TACSI
Introducing radical redesign at TACSI
Introducing radical redesign at TACSI
Introducing radical redesign at TACSI
Introducing radical redesign at TACSI
Introducing radical redesign at TACSI
Introducing radical redesign at TACSI
Introducing radical redesign at TACSI
Introducing radical redesign at TACSI
Introducing radical redesign at TACSI
Introducing radical redesign at TACSI
Introducing radical redesign at TACSI
Introducing radical redesign at TACSI
Introducing radical redesign at TACSI
Introducing radical redesign at TACSI
Introducing radical redesign at TACSI
Introducing radical redesign at TACSI
Introducing radical redesign at TACSI
Introducing radical redesign at TACSI
Introducing radical redesign at TACSI
Introducing radical redesign at TACSI
Introducing radical redesign at TACSI
Introducing radical redesign at TACSI
Introducing radical redesign at TACSI
Introducing radical redesign at TACSI
Introducing radical redesign at TACSI
Introducing radical redesign at TACSI
Introducing radical redesign at TACSI
Introducing radical redesign at TACSI
Introducing radical redesign at TACSI
Introducing radical redesign at TACSI
Introducing radical redesign at TACSI
Introducing radical redesign at TACSI
Introducing radical redesign at TACSI
Introducing radical redesign at TACSI
Introducing radical redesign at TACSI
Introducing radical redesign at TACSI
Introducing radical redesign at TACSI
Introducing radical redesign at TACSI
Introducing radical redesign at TACSI
Introducing radical redesign at TACSI
Introducing radical redesign at TACSI
Introducing radical redesign at TACSI
Introducing radical redesign at TACSI
Introducing radical redesign at TACSI
Introducing radical redesign at TACSI
Introducing radical redesign at TACSI
Introducing radical redesign at TACSI
Introducing radical redesign at TACSI
Introducing radical redesign at TACSI
Introducing radical redesign at TACSI
Introducing radical redesign at TACSI
Introducing radical redesign at TACSI
Introducing radical redesign at TACSI
Introducing radical redesign at TACSI
Introducing radical redesign at TACSI
Introducing radical redesign at TACSI
Introducing radical redesign at TACSI
Introducing radical redesign at TACSI
Introducing radical redesign at TACSI
Introducing radical redesign at TACSI
Introducing radical redesign at TACSI
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Introducing radical redesign at TACSI

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An introduction to the team behind the radical redesign project and the work that they do. We're hiring see http://www.tacsi.org.au/joinus

An introduction to the team behind the radical redesign project and the work that they do. We're hiring see http://www.tacsi.org.au/joinus

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  • 1. PLAY SLIDESHOWMeet the team & see the work
  • 2. We’ve spent the last year working as the radical redesignteam co-designing with families in South Australia
  • 3. Carolyn has a background in social work and had worked withfamilies all across South Australia, and in Africa. She is a singer,a pilates instructor and has a dog named Billie.
  • 4. Sarah’s a Dr in social policy with a background in sociology.She’s worked for governments in the US, UK & NZ to engagepeople in policymaking. She likes airports and Mexican food.
  • 5. Chris is a designer. He’s spent 8 yrs designing new kinds ofpublic services in the UK & before that designed biscuits, crispsrazors & cameras. Chris likes making music & sausages.
  • 6. Working with these families, we built a new kind offamily support program called Family by Family.
  • 7. genius idea!It’s all about families helping families. It’s going to scale inSouth Australia. See tacsi.org.au/designpapers
  • 8. Now Carolyn is going to grow the Family by Family empire.
  • 9. Chris & Sarah are going to develop a new radicalredesign team to take on challenges like ageing
  • 10. That’s why we need you!
  • 11. Mandatory 5 stage process diagramThe radical redesign approach builds on Chris and Sarah’swork as InWithFor in the UK. See inwithfor.org
  • 12. swagOur approach steals the best bits from design, socialscience, policy, community development, and business.
  • 13. That’s why we’re looking to recruit designers, socialscientists, policy people, community people, & businesspeople to help make the approach better.
  • 14. Because the approach is new and we’re bringing differentkinds of people together, there’ll be time to work & to learn.
  • 15. We’ll work with older people on a live project
  • 16. We’ll learn together through weekly reflection time, regularretreats, & classes taught by you and your new teammates.
  • 17. You’ll be part of a team developing a first of its kindcurriculum for social innovation.
  • 18. This is a special opportunity. You can count the number oforganisations working in this way on less than two hands.
  • 19. You can count the number of places where you can learn towork in this new way on less than one hand.
  • 20. Here are some of our favourite photos from the Familyproject.
  • 21. LOOK PHASEWe found families to work with, and got toknow them by spending time in their homes
  • 22. First we designed offers and materials to getfamilies interested
  • 23. Chris putting flyers into letterboxes
  • 24. Meeting families at a stall in a local shoppingmall
  • 25. Our mobile family recruitment stall
  • 26. We ran a free family festival to meet people livingin the local area
  • 27. Carolyn dressed up as an orange costume toattract kids. As you can see, it worked
  • 28. We had got to know over 15 families over takewaydinners. Honey chicken was the most popular dish.
  • 29. Hungry Jacks was the runner up
  • 30. We used games and activities to get a betterunderstanding of family life and family stress
  • 31. We spent up to two days hanging out with somefamilies doing ethnography
  • 32. To get a different perspective on family life, Chrisspent time with families living in a country town
  • 33. Sarah engaging a young person as a‘family journalist’
  • 34. anthropologistBack at the studio we tried to make sense of whatwe’d learnt from spending time with families
  • 35. We created a sounding board of people from childprotection services, academia, NGO’s & government
  • 36. We shared our analysis with the sounding board
  • 37. Analysis done, we wrote 11 drafts of our first publicpaper - Going for the good life
  • 38. You candownload ithere...tacsi.org.au/designpapers
  • 39. CREATE PHASEBased on what we learnt in the LOOK phase we developedideas for lots of different ways to enable families to thrive
  • 40. It all started with a brainstorm
  • 41. An inspirational visit to the bookstore with ourdesign intern Raasti
  • 42. An inspirational field trip to analyse the familyexperince of the zoo. With bonus roo petting.
  • 43. Some early ideas for ‘The Family Exchange’ aprecursor to the Family by Family concept
  • 44. Carolyn testing our early ideas with a family
  • 45. Our early ideas were too opportunity focussed forsome families
  • 46. We developed a second version of our ideas
  • 47. ...and tested them with families. They workedslightly better.
  • 48. We developed a third iteration of our concept - tofind & train families to help other families
  • 49. The first “Family by Family” materials & messages
  • 50. The Family by Family concept worked much betterwith families. Finally we were getting somewhere.
  • 51. Practitioners liked the Family by Family conceptbecause it drew on family experience
  • 52. Our sounding board liked Family by Family asit activated new resources to support families
  • 53. PROTOTYPE PHASEWe ran a small version of Family byFamily in order to improve on our ideas
  • 54. To recruit families we tested five different versionsof materials until we got to some that worked
  • 55. We trained 10 ‘sharing families’ at two weekendtraining camps
  • 56. Chris introducing some of the key ideas to familiesat the first training camp
  • 57. Carolyn helped families prepare to help otherfamilies by role playing interactions
  • 58. ‘Active listening’ workshop for adults & kids
  • 59. The families helped us get more families involvedby running pop-up events
  • 60. We connected families through link-ups
  • 61. We supported families through a weekly dinner,and designed learning games for them to play.
  • 62. Carolyn played the role of the coach. It was her jobto support families in a link-up
  • 63. We designed materials to help coaches helpfamilies. They had to be very easy to use.
  • 64. We developed 15 verions of our measurement toolsuntil we got to something that worked well
  • 65. By the end of prototyping we’d tested & improved....Offers like...becoming a sharing familyRoles like...the coachExperiences like...the training campTools like...measurement & coaching aidesCommunications like... flyers, brochures, websites
  • 66. BUILD PHASE s he T ry toFrom what we learnt through prototyping we built aninvestment case, and a project story
  • 67. business analystWe worked with analysts to model the investmentFamily by Family would need to go to scale
  • 68. We developed proposals for potential funders
  • 69. We made a documentary film of the project toshare the story
  • 70. The families gave feedback on the first cut of thefilm and now we’re preparing for a public launch
  • 71. LOOKTHE ENDIf you want to see more, watch the video fromthe LOOK & CREATE stages of Family by Family

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