B enchmarking is divided into four main stages with a concluding fifth phase maturity:
Maturity Implementation Planning I ntegration A nalysis Identification of object, organisations and methods Identification of gaps and performance levels Communication of results and setting of targets Development, execution and check Leading position and integration of benchmarking Self-assessment
These two processes search the way of how the best practices can be transferred to the own organisation and how skills and processes can be improved, and they distinguish benchaction as the actual implementation of all changes that have been set as targets. (Foundation) (Learning process) Benchlearning Benchmarking = =
Self-assessment is a regular and systematic analysis of strengths and weaknesses of a company or organisation to determine one position, to identify areas for improvement and to transfer these insights into implementation.
The initiative is supposed to come from the organisation itself and the organisation that conducts the assessment is also responsible for the process. Usually, the self-assessment is conducted against a set of criteria.
The E uropean F oundation F or Q uality M anagement (EFQM ) offers the EFQM Excellence Model as a reference point for a self-assessment .
EFQM Excellence Model
S elf-assessment The EFQM manual discusses data collection methods that could be used for self-assessments that differ in results, time or resources required. Questionnaires Assessment workshop “ Award Simulation” Easy to use Don’t consume many resources Used as foundation for other methods Data collection Presentation and assessment Reach a consensus Full documentation for “European Quality Award” Results from organisations itself or outside
Peer-review is a external evaluation of an organisation or individual by experts that belong to a different organisation or may also be colleagues within the same organisation for a Quality Assurance.
P eer-review does n’ t focus on data collection but on a competent review of existing data to derive core issues, however, peer-reviewers may collect additional data by a peer-review visit or interviews.
Qualitative Weighting and Summation is a method for evaluation based on criteria catalogues. Is described in the context of the evaluation of learning management systems. This method is proposed as an alternative to the Numerical Weigh t ing and Summation method to avoid some disadvantages of this latter.
In Numerical Weigh t ing and Summation method:
1. Each criterion is weighted according to importance.
2. The evaluand is rated in all criteria
3. The products of all ratings with the corresponding weighing are summed up to
one final score that indicates the relative rank of product, organisation or service)
Qualitative Weighting and Summation Qualitative Weighting and Summation Process
All criteria are weighted based on non numeric characters (Essential / Very Valuable / Valuable / Marginally Valuable / Zero). All criteria that are rated with “Zero” are excluded.
Only criteria that have been weighted as essential are assessed.
All remaining products are rated only with help of the remaining criteria (“Very Valuable” to “Marginally Valuable”)
The ratings in the three different importance levels are then summarised resulting in three aggregated values for each product.