Call Center Services

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Call Center Services

  1. 1. FAITH CALL CENTER - Yes We Can
  2. 2. ADVANTAGE OF OUTSOURCING TO INDIALanguage - The largest English-speaking population after the United States of AmericaManpower - A vast workforce of educated, English speaking, tech-savvyCost - Effective manpower.Tech support - India graduates about 100,00 engineers each year, they can be used for troubleshooting/tech support.Govt Policy - The Government of India has recognized the potential of IT-enabled services & has taken positive steps by providing numerous incentives.IT & ITES is one of the Government of Indias top five priorities.
  3. 3. OVERVIEWFaith Call Center is an ITES company is headquartered in the Silicon Valley ofIndia, Bangalore, famous the world over for the technical know how & vastpopulation of qualified workforce.The company is managed by a team with a combined exposure of 35 plus yearsto all aspects of the functioning of ITES & IT units.Faith Call Center is an ITES company which fully understands andcomprehensively addresses the outsourcing needs of businesses in areas likeCall Center, Data Services, Software services, Creative services, Pre PressServices, & Health care Services.Faith Call Center is one stop solution ensuring top-notch service to theoutsourcing offshore companies.
  4. 4. Global PresenceWe have partnered globally to ensure 24/7 support even multilingual if required withcompanies who also serve fortune 500 organizations.Apart from Indian Offices our execution & delivery partner centres are alsolocated in North America, Europe, South America & Africa
  5. 5. Services Provided  CALL CENTER SERVICES  DATA SERVICES  SOFTWARE SERVICES  HEALTH CARE SERVICES  PRE PRESS SERVICES  CREATIVE SERVICES
  6. 6. Call Center Services Provided  INBOUND CALL CENTER SERVICES  OUTBOUND CALL CENTER SERVICES  EMAIL SUPPORT SERVICES  CHAT SUPPORT SERVICES  DATA VALIDATION  DISASTER RECOVERY SUPPORT  MULTI LINGUAL SUPPORT  TECHNICAL SUPPORT  TELEMARKETING SERVICES  VIRTUAL ASSISTANT SERVICES  MARKET RESEARCH
  7. 7. Data Services Provided  DATA ENTRY  DOCUMENT CONVERSION  IMAGE MANIPULATION  DATABASE UPDATION  DATA PROCESSING  OCR  ONLINE CATALOGS  SCANNING SERVICES
  8. 8. Software Services Provided  SOFTWARE DEVELOPMENT  SOFTWARE TESTING  REMOTE MAINTENANCE SERVICES  PRODUCT DEVELOPMENT  DESIGN SERVICES  MOBILE APPLICATION DEVELOPMENT
  9. 9. Health Care Services Provided  MEDICAL TRANSCRIPTION  END TO END BILLING  CLAIMS PROCESSING  RECEIVABLES MANAGEMENT  EMR  TELERADIOLOGY
  10. 10. Creative Services Provided  GRAPHIC DESIGN  MULTIMEDIA SOLUTIONS  3D DESIGN & ANIMATION  MAYA GRAPHICS  EVENT MANAGEMENT GRAPHICS
  11. 11. Pre Press Services Provided  E BOOK SERVICES  TYPESETTING  XML CONVERSION  PDF CONVERSION  PAGINATION  MATH TYPE  DIGITAL PUBLISHING
  12. 12. PROCESS STRUCTURE HUxMAN RESOURCESTECHNOLOGY OPERATIONS TRAINING QUALITY
  13. 13. RECRUITMENT PROCESS CVSCREENING Round 1 - Personal Introduction Round 2 – Communication Skills Recruitment process Round 3 – Operations Round 4 – HR: Values, Culture, SalaryJOB OFFER
  14. 14. TRAINING PROCESS Orientation Basic Communication Grammar Accent Neutralization Pre - Customer service Industry Knowledge CRM SystemsProcess Culture Training Domain KnowledgeProcess Process Knowledge certification Key performance Indicators
  15. 15. QUALITY PROCESS FLOWBusiness Rules - Set Conditions that determine when a customer interaction becomes a contactContacts - Monitor, record & playback (multimedia content -Call Center)of customer interactionsEvaluation - Develop and generate evaluation forms for professional developmentFeedback – To improve performance & consistency 15
  16. 16. INFRASTRUCTURE & TECHNOLOGY Spam filter for Internet access & mail server Biometric control Firewall enabled Completely backed up with UPS & Generators Multiple ISP as backup options Web filtering application Restricted Internet Access based on Domain Authentication Logging of Internet Access at all user level No Mail & Internet access at Agent’s desktops External storage media and printing facility disabled at agent stations Profile based Desktop access which allows access to only required minimum applications. No data storage access at local machines. Centralized server based storage. File system access policy based on user authentication Business continuity Process in place with multiple locations
  17. 17. WHY FAITH CALL CENTER ? Our Customer Centric approach to all enquiries Domain Specialists providing support through multiple languages One Stop Shop for all your diversified off shoring requirements. Value For Investment Excellent communication skills creating opportunity for easier mutual interaction Proven systems & Management to ensure Round the clock support Well defined Robust Processes
  18. 18. We Appreciate your Time & Patience! THANK YOU Please contact us at: sales@faithcallcenter.com www.faithcallcenter.com

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