Consumer Knowledge (High Schools Presentation)


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This presentation goes over some of the basics of consumer affairs and the important role of consumer knowledge . Defining what makes a person a consumer and why you need to be an informed consumer are focal points. Also included in the presentation are several consumer knowledge quizzes.

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Consumer Knowledge (High Schools Presentation)

  1. 1. Consumer Knowledge<br />Consumer Affairs Branch<br />Fairfax County Department of<br />Cable and Consumer Services<br /><br />
  2. 2. Anyone who buys goods or services for personal, family, or household use.<br />What is a consumer? <br /><br />
  3. 3. Do you…. <br />Have a cell phone? <br />Plan to use credit cards? <br />Have your car repaired? <br />Go to the movies? <br />Go out for dinner? <br />Buy clothes or electronics?<br />Are you a consumer? <br /><br />
  4. 4. Young adults earn, save, spend, and borrow millions of dollars each year.<br />Young adults are making more purchasing decisions at a younger age than any previous generation. <br />Young adults will see nearly 300,000 advertising messages by the age of 19. <br />Why do you need to be an informed consumer?<br /><br />
  5. 5. 1. The purpose of the Virginia Consumer Protection Act is to promote fair and ethical standards for transactions between businesses and consumers. <br /> True or False? <br />Consumer Knowledge Quiz<br />Answer: True<br /><br />
  6. 6. 2. There is a three day cooling off period on any contract you sign in the Commonwealth of Virginia. <br /> True or False? <br />Consumer Knowledge Quiz<br />Answer: False<br /><br />
  7. 7. 3. A retail store must refund your money if you return the merchandise. <br /> True or False? <br />Consumer Knowledge Quiz<br />Answer: False<br /><br />
  8. 8. Our online return policy may vary slightly from store policies. Most stores will fully refund most items within 30 days of receipt.14 days from the date merchandise was received, refunds are available on: <br /><ul><li>Computers
  9. 9. Monitors
  10. 10. Printers
  11. 11. Notebook Computers
  12. 12. Camcorders
  13. 13. Digital Cameras
  14. 14. Radar Detectors
  15. 15. A 15% restocking fee will be charged on returns or exchanges of any opened notebook computer, camcorder, digital camera or radar detector, unless defective.30 days from the date merchandise was received, refunds are available on the remainder of our merchandise.Exceptions
  16. 16. Computer Software
  17. 17. Video Games
  18. 18. Prerecorded Videos
  19. 19. DVD Software
  20. 20. Music
  21. 21. In order to receive credit for these items, they must be unopened.Delivery, installation and other fees for services performed are nonrefundable after the service has been completed.Please call Customer Care at 1-888-$$$$$$ if your return is:
  22. 22. A major appliance delivered via special delivery
  23. 23. A TV delivered via special delivery
  24. 24. Furniture delivered via special delivery
  25. 25. A computer that you plan to mail back to our return center for a refund </li></ul>Sample Return Policy<br /><br />
  26. 26. Consumer Knowledge Quiz<br /><ul><li>4. You should never provide a credit card number, social security number, or other personal information when you receive a phone call from someone claiming you have won a gift or prize. </li></ul> True or False? <br />Answer: True<br /><br />
  27. 27. Consumer Knowledge Quiz<br /><ul><li>5. Door-to-door solicitors must be licensed by Fairfax County and must carry their license with them. </li></ul> True or False? <br />Answer: True<br /><br />
  28. 28. Consumer Knowledge Quiz<br /><ul><li>6. If you live in a rental property, your landlord can terminate your lease agreement at any time. </li></ul> True or False? <br />Answer: False<br /><br />
  29. 29. Consumer Knowledge Quiz<br /><ul><li>7. The final bill at an automobile repair shop can’t exceed 10% of the written estimate without your authorization. </li></ul> True or False? <br />Answer: True<br /><br />
  30. 30. Consumer Knowledge Quiz<br /><ul><li>8. If you buy an automobile “As Is”, you only have 48 hours to notify the seller of anything defective with the vehicle. It is important to do this immediately so that you do not assume the liability for repairs.</li></ul> True or False? <br />Answer: False<br /><br />
  31. 31. Sample Buyers Guide<br />Must be displayed in the window of the vehicle<br /><br />
  32. 32. Consumer Knowledge Quiz<br /><ul><li>9. Identity theft only happens to people who have credit cards or bank accounts. </li></ul> True or False? <br />Answer: False<br /><br />
  33. 33. Consumer Knowledge Quiz<br /><ul><li>10. Private scholarship search services can guarantee you a scholarship or financial aid that you can’t find anywhere else. </li></ul> True or False? <br />Answer: False<br /><br />
  34. 34. Consumer Knowledge Quiz<br /><ul><li>11. It is a better deal to buy one t-shirt for $16 and get another 50% off than to buy two t-shirts for $12 each. </li></ul> True or False? <br />Answer: False<br /><br />
  35. 35. What is the most important informationin this advertisement? <br /><br />
  36. 36. Consumer Knowledge Quiz<br /><ul><li>12. You are asked to work as a summer assistant to a real estate investor making $35/hour. Before you start, he asks you to sign a contract and pay up front for training classes. You should sign up immediately so you don’t miss the opportunity. </li></ul> True or False? <br />Answer: False<br /><br />
  37. 37. Consumer Knowledge Quiz<br /><ul><li>13. If you have a dispute with a business that you are not able to solve, you must take the business to court to resolve your problem. </li></ul> True or False? <br />Answer: False<br /><br />
  38. 38. New and used car purchases or repairs<br />Licensed Contractors<br />Cox Cable, Comcast Cable & Verizon Cable<br />Retail store purchases and Internet Shopping<br />Landlord-Tenant Issues<br />Violations of the Virginia Consumer Protection Act<br />Types of Complaints Mediated and Investigated<br /><br />
  39. 39.<br />Consumer Knowledge Quiz<br /><ul><li>14. You have the final choice in any transaction. You can accept or reject the items and terms offered. </li></ul> True or False? <br />Answer: True<br /><br />
  40. 40. Contact the Fairfax County Consumer Affairs Branch for more information:<br />12000 Government Center Parkway, Suite 433<br />Fairfax, Virginia 22035<br />703-222-8435 TTY 711<br /><br /><br /><br />Contact Consumer Affairs<br />