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Fairfax County Consumer Affairs: What We Do
 

Fairfax County Consumer Affairs: What We Do

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The Fairfax County Consumer Affairs Branch mediates consumer complaints against businesses, on behalf of consumers. We investigate complaints and ensure businesses are operating within the VCPA. We ...

The Fairfax County Consumer Affairs Branch mediates consumer complaints against businesses, on behalf of consumers. We investigate complaints and ensure businesses are operating within the VCPA. We save consumers time and money by handling disputes for them and not involving the courts or lawyers.

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  • I had a late lunch today at the Canton Cafe in Springfield Plaza. I had two dishes that included under cooked pork and two that contained shrimp that was way past its prime. As a result, although I ate very little, I am feeling very ill. I suggest that the health department take a close look at the kitchen.
    Robert C. Beebe
    7131 Silver Lake Blvd. #231
    Alexandria, VA 22315
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    Fairfax County Consumer Affairs: What We Do Fairfax County Consumer Affairs: What We Do Presentation Transcript

    • Consumer Affairs Overview
      Consumer Affairs Branch
      Fairfax County Department of
      Cable and Consumer Services
      fairfaxcounty.gov/consumer
    • Buy clothes?
      Use credit cards?
      Buy electronics?
      Rent an apartment?
      Buy and/or repair an automobile?
      Have problems with Cox, Verizon,
      Comcast or Dominion Power?
      Are You A Consumer?
      fairfaxcounty.gov/consumer
    • What we do
      • The Consumer Affairs Branch mediates consumer complaints against businesses, on behalf of consumers.
      • We investigate complaints and ensure businesses are operating within the VCPA.
      • We save consumers time and money by handling disputes for them and not involving the courts or lawyers.
      fairfaxcounty.gov/consumer
    • www.fairfaxcounty.gov/consumer
      Describe your complaint against a business.
      Submit:
      receipts
      lease agreements
      photos
      other supporting documentation
      How to File a Complaint
      fairfaxcounty.gov/consumer
    • Once you contact our office, we send a letter to the business, with a copy of your complaint, asking for their position.
      Many cases are resolved quickly in this way.
      The Process
      fairfaxcounty.gov/consumer
    • Field visits
      Interview witnesses
      Mediation
      Review applicable laws and ordinances related to the complaint.
      The Process
      fairfaxcounty.gov/consumer
    • Online database is searchable alphabetically or by complaint type.
      Resolution of complaint is made public record for three years.
      Complaint History
      fairfaxcounty.gov/consumer
    • Home Contractors
      Identity Theft
      Buying & Maintaining your vehicle
      Financial Literacy
      Homeowner’s Association (HOA)
      Credit Reports
      Consumer Knowledge Quiz
      Your Community, Your Call
      Consumer Focus
      Outreach
      fairfaxcounty.gov/consumer
    • Consumer Affairs provides staff support to all Commission meetings
      Provides statistics and research at the commissions’ request
      Presents figures on the amount of complaints and types of complaints processed
      Advises commission on consumer trends and market conditions
      Provides Arbitration
      Tenant-Landlord & Consumer Protection Commissions
      fairfaxcounty.gov/consumer
    • During FY 2010 – Consumer Affairs staff responded to 7259 case inquiries.
      Recovered $1,221,437 in cash, goods, and services for consumers.
      Conducted 142 outreach seminars to educate consumers about potential risks and scams.
      Staff developed fact sheets, presentations, podcasts, Government Channel 16 Consumer Focus Program, and an e-Newsletter, The Informed Consumer.
      The Results
      fairfaxcounty.gov/consumer
    • Contact the Fairfax County Consumer Affairs Branch for more information:
      12000 Government Center Parkway, Suite 433
      Fairfax, Virginia 22035
      703-222-8435 TTY 711
      www.fairfaxcounty.gov/consumer
      consumer@fairfaxcounty.gov
      fairfaxcounty.gov/consumer
      Contact Consumer Affairs