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Mobile Banking System in Bangladesh- A Closer Study
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Mobile Banking System in Bangladesh- A Closer Study

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Mobile banking is a term used for performing balance checks, account transactions, payments, credit applications, pay bills, authorize fund transfers, and other banking transactions through a mobile …

Mobile banking is a term used for performing balance checks, account transactions, payments, credit applications, pay bills, authorize fund transfers, and other banking transactions through a mobile device such as a mobile phone or Personal Digital Assistant (PDA)


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  • 1. Presentation on
  • 2. Department: Business Administration Course Title: Fundamentals of MIS Course Code: MGT-312 PREPARED FOR Mr. Md. Rahimullah Miah Lecturer of MIS Department of Business Administration Leading University, Sylhet, Bangladesh
  • 3. PREPARED BY Faglul Karim Raihan ID: 1001010142 Sec-C, 7th Semester (24th Batch)Department of Business AdministrationLeading University, Sylhet, Bangladesh Date of Presentation:21/04/2012
  • 4. OBJECT OF PRESENTATION Overview of Mobile Banking SWOT Analysis of Mobile Banking Mobile Banking in Bangladesh Upcoming Mobile banking in Bangladesh Methodology of the study Findings Recommendation Conclusion Reference
  • 5. OVERVIEW OF MOBILE BANKING Mobile banking is a term used for performing balance checks, account transactions, payments, credit applications, pay bills, authorize fund transfers, and other banking transactions through a mobile device such as a mobile phone or Personal Digital Assistant (PDA) Also known as M-Banking, SMS Banking. The first mobile banking was operated by the National Bank of Scotland and came into service on 5 November 1946 Mobile banking was first introduced in Bangladesh on May 15 by Dutch Bangla Bank Ltd (DBBL).
  • 6. SWOT ANALYSIS OF MOBILE BANKING Strengths:  Weakness:1) Mobile as a technology 1) Lack of awareness about the provides all the support new channel among the mobile required to leverage Banking users. transactions. 2) Security concerns about the2) Ease of availability- any new channel. time, any where. 3) Mobile Handset Operability.3) Rapid growth of Mobile and 4) Application distribution wireless market.
  • 7. SWOT ANALYSIS OF MOBILE BANKING Opportunity:  Threats:1) Rapid increase in the Mobile user 1) Regulatory restrictions by base and acceptance of the Mobile "Bangladesh Bank to launch technology even in Rural areas Mobile banking as a separate makes a bigger market available for channel. mobile banking to expand. 2) Acceptance of new technology by2) With technology advancements in users. Mobile handsets rich features can 3) Customer misuse of products and be embedded in the application. services3) Lowering of Mobile Tariff rates - 4) Traditional banking risks such as GPRS plans, SMS credit risk, liquidity risk and market risk are also present in e-banking sectors.
  • 8. MOBILE BANKING IN BANGLADESH Bangladesh Bank has already allowed 10 banks to initiate mobile banking. “Dutch-Bangla Bank Limited” has around 20,000 customers under the new system. The bank started the service initially in Dhaka city and its 6 surrounding districts with 150 to 200 field offices, and 4585 agent all over Bangladesh.
  • 9. MOBILE BANKING IN BANGLADESH “BRAC Bank” introduced the service on July 21, with the brand name ‘bKash’ It targets to register at least 10 lakh people under the system by year-end. already have almost 3,000 customers with bKash. It has developed 400 service delivery points and expects 3,000 points by year-end.
  • 10. MOBILE BANKING IN BANGLADESH “Banglalink, Dhaka Bank and Western Union” jointly launched a Mobile Money Transfer service. Banglalink mobile users (Dhaka Bank approved account holders) can access to their money from any of over 1,700 Dhaka Bank-accredited Banglalink Mobile Cash Points Which services are available till 8pm every day, seven days a week. “Bangladesh Post Office” also launched a new money order service named Electronic Money Transfer Service (EMTS), Presently 2000 post offices provide the EMTS which is covering all district, upazilla/thana and important/busy rural post office locations
  • 11. UPCOMING MOBILE BANKING IN BANGLADESH “Mercantile Bank” and “Trust Bank” are going to introduce m-banking throughout the country with the help of the government union information centers. “SSL Wireless and Islami Bank Bangladesh Limited” have entered an agreement to provide Mobile Banking Services in Bangladesh
  • 12. Mobile service operators of M- banking Name of Banks Mobile service operatorsBrac Bank GrameenPhone, Aktel.Dhaka Bank GrameenPhone, Banglalink.Mercantile GrameenPhone, Citycell, Aktel,Bank Limited TeleTalk.Dutch-Bangla GrameenPhone, Citycell, Aktel,Bank Banglalink.Islami Bank Grameenphone, Aktel, Banglalink,Bangladesh Warid Telecom, CityCell and TeleTalkBangladesh Grameenphone, Aktel, Banglalink,Post Office Warid Telecom, CityCell and TeleTalk
  • 13. METHODOLOGY OF THE STUDY The topic chosen for the assignment is “Mobile Banking in Bangladesh.” I work with non-government sector and also include government sector. All the data and information which is related to my task was collected from secondary source. I use Microsoft Word and Microsoft PowerPoint to prepare this assignment.
  • 14. FINDINGS Most of the rural area people are the potential customer of mobile banking. Mobile banking is not available on every device. Some banks do not provide mobile banking at all. 35% of m-banking customer are highly satisfied with present m-banking service. Some village people do not trust mobile banking as traditional banking system. Most people heard about it but not have a clear idea
  • 15. RECOMMENDATION Government must have to take adequate measures to ensure the uninterrupted supply of raw materials for M-Banking. To reduced M-Banking limitation all banks should provide this opportunity. Government should easier the process to lunch mobile banking service. Employees of customer service department of banks should be co-operative for registration and educating the customers this technology-based service.
  • 16. RECOMMENDATION User guide should be provided to all intended customers. Banks should use all mobile service operators available in Bangladesh. More services should be included in M- banking.
  • 17. CONCLUSION More than three billion mobile phones are currently in operation worldwide and fully 70% of the total population of developing countries fall within the coverage of existing cellular networks. As 99 percent of the people of Bangladesh are under the mobile phone network, almost all will have access to the formal financial channel. More than 7.5 crore people are using mobile phones. If the banks can reach out to the un-banked people, the dream of more people having bank accounts can be fulfilled.
  • 18. REFERENCEWebsite:1) http://www.scribd.com2) http://www.google.com3) http://en.wikipedia.org/wiki/Mobile_banking4) http://www.dutchbanglabank.com5) http://www.brac.net6) http://www.bkash.com7) http://www.thedailystar.net8) http://www.bangladeshpost.gov.bd
  • 19. Do You Have Any Query….?