Communication Skills training

4,059 views

Published on

Published in: Technology, Business
2 Comments
3 Likes
Statistics
Notes
No Downloads
Views
Total views
4,059
On SlideShare
0
From Embeds
0
Number of Embeds
134
Actions
Shares
0
Downloads
296
Comments
2
Likes
3
Embeds 0
No embeds

No notes for slide
  • IN THIS CHALLENGE, NUMBER THE PARTICIPANTS FROM 1 TO END, GET THE FIRST ONE AND SHOW HIM A WORD THAT IS WRITTEN ON THE BOARD AND ASK HIM TO WHISPER IT IN THE EAR OF THE 2ND PERSON AND SO GOES ON TILL THE LAST ONE GETS THE WORD WHISPERED AND ANNOUNCES IT TO EVERYONE.SEE IF THEY MANAGED TO GET THE WORD DELIVERED PROPERLY.
  • Communication Skills training

    1. 1. GRAND CINEMAS<br />REGIONAL TRAINING DEPARTMENT<br />REGIONAL TRAINING DEPARTMENT<br />COMMUNICATION SKILLS – 2010<br />
    2. 2. REGIONAL TRAINING DEPARTMENT<br />COMMUNICATION SKILLS – 2010<br />
    3. 3. COMMUNICATION SKILLS – 2010<br />In the video you have seen previously, a Subject and an Object were mentioned.<br />Give us three Examples of a Subject and an Object.<br />REGIONAL TRAINING DEPARTMENT<br />COMMUNICATION SKILLS – 2010<br />
    4. 4. COMMUNICATION SKILLS – 2010<br />WELCOME TO THIS TRAINING SESSION<br />REGIONAL TRAINING DEPARTMENT<br />COMMUNICATION SKILLS – 2010<br />
    5. 5. COMMUNICATION SKILLS – 2010<br />REGIONAL TRAINING DEPARTMENT<br />COMMUNICATION SKILLS – 2010<br />
    6. 6. COMMUNICATION SKILLS – 2010<br />DISCUSS WHAT WENT WRONG IN THE PREVIOUS PICTURE!!<br />REGIONAL TRAINING DEPARTMENT<br />COMMUNICATION SKILLS – 2010<br />
    7. 7. COMMUNICATION SKILLS – 2010<br />WHAT MAKES A GOOD COMMUNICATOR?<br />An Active Listener,<br />An Effective Presenter,<br />A Quick Thinker.<br />A Win-Win Negotiator.<br />REGIONAL TRAINING DEPARTMENT<br />COMMUNICATION SKILLS – 2010<br />
    8. 8. COMMUNICATION SKILLS – 2010<br />PROCESS OF COMMUNICATION<br />REGIONAL TRAINING DEPARTMENT<br />COMMUNICATION SKILLS – 2010<br />
    9. 9. COMMUNICATION SKILLS – 2010<br />TYPES OF COMMUNICATION<br /><ul><li> 1 WAY COMMUNICATION
    10. 10. 2 WAYS COMMUNICATION
    11. 11. MULTI WAYS COMMUNICATION</li></ul>REGIONAL TRAINING DEPARTMENT<br />COMMUNICATION SKILLS – 2010<br />
    12. 12. COMMUNICATION SKILLS – 2010<br />CHALLENGE!!!<br />REGIONAL TRAINING DEPARTMENT<br />COMMUNICATION SKILLS – 2010<br />
    13. 13. COMMUNICATION SKILLS – 2010<br />REASONS TO COMMUNICATE<br />REGIONAL TRAINING DEPARTMENT<br />COMMUNICATION SKILLS – 2010<br />
    14. 14. COMMUNICATION SKILLS – 2010<br />DID YOU KNOW THAT?<br />70 % of our communication efforts are:<br />Misunderstood <br />Misinterpreted <br />Rejected <br />Distorted<br />Not heard<br />REGIONAL TRAINING DEPARTMENT<br />COMMUNICATION SKILLS – 2010<br />
    15. 15. COMMUNICATION SKILLS – 2010<br />DID YOU KNOW THAT?<br />60% OF OUR COMMUNICATION IS NOT VERBAL!!<br /><ul><li> SMILING
    16. 16. GESTURES
    17. 17. EYE CONTACT
    18. 18. POSTURE
    19. 19. PROXIMITY</li></ul>REGIONAL TRAINING DEPARTMENT<br />COMMUNICATION SKILLS – 2010<br />
    20. 20. COMMUNICATION SKILLS – 2010<br />DID YOU KNOW THAT?<br /><ul><li> SMILING</li></ul>REGIONAL TRAINING DEPARTMENT<br />COMMUNICATION SKILLS – 2010<br />
    21. 21. COMMUNICATION SKILLS – 2010<br />DID YOU KNOW THAT?<br /><ul><li> GESTURES</li></ul>REGIONAL TRAINING DEPARTMENT<br />COMMUNICATION SKILLS – 2010<br />
    22. 22. COMMUNICATION SKILLS – 2010<br />DID YOU KNOW THAT?<br /><ul><li> EYE CONTACT</li></ul>REGIONAL TRAINING DEPARTMENT<br />COMMUNICATION SKILLS – 2010<br />
    23. 23. COMMUNICATION SKILLS – 2010<br />DID YOU KNOW THAT?<br /><ul><li> POSTURE</li></ul>REGIONAL TRAINING DEPARTMENT<br />COMMUNICATION SKILLS – 2010<br />
    24. 24. COMMUNICATION SKILLS – 2010<br />DID YOU KNOW THAT?<br /><ul><li> PROXIMITY</li></ul>REGIONAL TRAINING DEPARTMENT<br />COMMUNICATION SKILLS – 2010<br />
    25. 25. COMMUNICATION SKILLS – 2010<br />COMMUNICATIVE TYPES OF QUESTIONS<br />Closed questions: <br />Get a one-word response and inhibit thought.<br />Questions begin with who, when and which<br />Open-ended questions:<br />Invite unique thought, reflection or an explanation.<br />Questions begin with how, what and how come (not why!).<br />REGIONAL TRAINING DEPARTMENT<br />COMMUNICATION SKILLS – 2010<br />
    26. 26. COMMUNICATION SKILLS – 2010<br />CHALLENGE!!!<br />DIVIDE INTO 2 TEAMS.<br />EACH TEAM SHOULD COME UP WITH 5 CLOSED ENDS QUESTIONS AND LET THE OTHER TEAM TURN THEM INTO OPEN END QUESTIONS.<br />REGIONAL TRAINING DEPARTMENT<br />COMMUNICATION SKILLS – 2010<br />
    27. 27. COMMUNICATION SKILLS – 2010<br />DID YOU KNOW THAT?<br />PUBLIC SPEAKING, IS ANOTHER TYPE OF COMMUNICATION.<br />REGIONAL TRAINING DEPARTMENT<br />COMMUNICATION SKILLS – 2010<br />
    28. 28. COMMUNICATION SKILLS – 2010<br />THANK YOU FOR YOUR ATTENTION<br />REGIONAL TRAINING DEPARTMENT<br />“AT YOUR SERVICE”<br />REGIONAL TRAINING DEPARTMENT<br />COMMUNICATION SKILLS – 2010<br />

    ×