21 things we're learning at Fab.com - October 2011
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21 things we're learning at Fab.com - October 2011

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  • Awesome presentation.......
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  • Good, basic advice. Good not only for business but life in a more general sense. It was simple; simplicity is just what people want/need these days.
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  • Great concise snippets on how to improve business. Love the Presentation Zen slides. Not to much text at all, and to the point.
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21 things we're learning at Fab.com - October 2011 21 things we're learning at Fab.com - October 2011 Presentation Transcript

  • 21 Things We’reLearning AtFab.com 10-12-11
  • 130 Days Ago Fab.com Didn’tEven Exist.
  • Now,We’ve Got 750,000Members, 3M Visits/ Month, $100Ksales days.
  • It’sHumbling.
  • It’sExciting.
  • It’sChallenging.We neverimaginedwe’d grow so fast.
  • Here are21 Things We’re LearningAs We Go:
  • (1) Do 1 Thing. Find 1 thing youcan do really well andfocus entirely on that one thing.
  • (2) Say No! Don’t do anythingelse except for yourone thing. Say no to meetings, ideas, proposal, b.s.,outside of your core 1 thing.
  • (3) It’sAlways AllAbout The Product.Our virtual products (website & apps) and physical products (design objects) must delight every day.
  • (4) Keep itInteresting.No one comes back to check out the same thing every day. Keep it fresh, exciting, and unpredictable.
  • (5) Make People Smile. We’re not in the design salesbusiness, we’re in the design inspirationbusiness. Inspire people and the sales will come.
  • (6) Service MattersMore Than Sales. Sales go up anddown. Service lasts forever.
  • (7) DoWhatever It Takes To MakeCustomers Happy. Get it right and they’ll tell theirfriends. Get it wrong and they’ll tell the entire world.
  • (8) MakeMistakes Take risks. Move fast.Learn faster.
  • (9) Recover Quickly.
  • (10) Apologize.Own your screw-ups.
  • (11) Strive to HaveYour Customers LOVE Every InteractionWith Your Company.Push your team to live this dream.
  • (12)Celebrate YourChallengesForce the team tofocus on why you suck, even while you’re growing.
  • (13) Don’tFocus Too Much OnThe Vision.Winning is all about execution.
  • (14) BeTransparent. The more people know, the better.
  • (15) Measure Everything.
  • (16) GrowYour People.Coach your team to scale with the opportunity.
  • (17) Fill Your Gaps.Bring in new talent tospur further growth.
  • (18) Hire Smarter.Hire people whoare better at their jobs than you ever could be.
  • (19) MaintainPerspectiveSuccess is fleeting.
  • (20) Say Please &Thank You. People do thingsbecause they want to, not because they have to.
  • (21) Have Fun.Life’s too short to do it any other way.
  • Feedback?jason@fab.com