21 things we're learning at Fab.com - October 2011

21 Things We’reLearning AtFab.com 10-12-11

130 Days Ago Fab.com Didn’tEven Exist.

Now,We’ve Got 750,000Members, 3M Visits/ Month, $100Ksales days.

It’sHumbling.

It’sExciting.

It’sChallenging.We neverimaginedwe’d grow so fast.

Here are21 Things We’re LearningAs We Go:

(1) Do 1 Thing. Find 1 thing youcan do really well andfocus entirely on that one thing.

(2) Say No! Don’t do anythingelse except for yourone thing. Say no to meetings, ideas, proposal, b.s.,outside of your core 1 thing.

(3) It’sAlways AllAbout The Product.Our virtual products (website & apps) and physical products (design objects) must delight every day.

(4) Keep itInteresting.No one comes back to check out the same thing every day. Keep it fresh, exciting, and unpredictable.

(5) Make People Smile. We’re not in the design salesbusiness, we’re in the design inspirationbusiness. Inspire people and the sales will come.

(6) Service MattersMore Than Sales. Sales go up anddown. Service lasts forever.

(7) DoWhatever It Takes To MakeCustomers Happy. Get it right and they’ll tell theirfriends. Get it wrong and they’ll tell the entire world.

(8) MakeMistakes Take risks. Move fast.Learn faster.

(9) Recover Quickly.

(10) Apologize.Own your screw-ups.

(11) Strive to HaveYour Customers LOVE Every InteractionWith Your Company.Push your team to live this dream.

(12)Celebrate YourChallengesForce the team tofocus on why you suck, even while you’re growing.

(13) Don’tFocus Too Much OnThe Vision.Winning is all about execution.

(14) BeTransparent. The more people know, the better.

(15) Measure Everything.

(16) GrowYour People.Coach your team to scale with the opportunity.

(17) Fill Your Gaps.Bring in new talent tospur further growth.

(18) Hire Smarter.Hire people whoare better at their jobs than you ever could be.

(19) MaintainPerspectiveSuccess is fleeting.

(20) Say Please &Thank You. People do thingsbecause they want to, not because they have to.

(21) Have Fun.Life’s too short to do it any other way.

Feedback?jason@fab.com

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21 things we're learning at Fab.com - October 2011

by Jason Goldberg

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