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Marcos cobi t -e-itil-v040811

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Transcript

  • 1. CoBiT & ITIL
    Control Objectives for Information Technology and It’s Relationship to the
    Information Technology Infrastructure Library
    Pink elephant Iberoamérica
  • 2. Quality Systems vs. Process Frameworks
    Define
    Quality Control Systems
    ITIL Best Practices
    Process Frameworks
    IT Infrastructure Library
    Gartner CSD
    IBM Processes
    EDS Digital Workflow
    Deloitte And Touche
    Microsoft MOF
    Telecom Ops Map
    Etc..
    ISO 900x
    COBIT
    TQM
    EFQM
    Six Sigma
    Malcolm Baldrige
    Theory of Constraints
    Statistical Process Control
    Deming
    Etc..
    Improve
    Control And
    Stabilize
    Measure
    • What is not defined cannot be controlled
    • 3. What is not controlled cannot be measured
    • 4. What is not measured cannot be improved
  • CoBiT Mission
    • To research, develop, publicize and promote an authoritative, up-to-date, international set of generally accepted information technology control objectives for day to day use by business managers and auditors.
  • CoBiT
    • CoBIT is an open standard control framework for IT Governance with a focus on IT Standards and Audit
    • 5. Based on over 40 International standards and is supported by a network of 150 IT Governance Chapters operating in over 100 countries
    • 6. CoBiT describes standards, controls, and maturity guidelines for four domains, and 34 control objectives.
    • 7. For Each Control Objective CoBiT details the enablers, Key Peformance Indicators (KPI’s) Key Goal Indicators (KGI’s), Critical Success Factors (CSF’s) and Maturity Indicators
  • Key Definitions
    • IT Governance: A structure of relations and processes to direct and control the enterprise in order to achieve the enterprise’s goals by adding value while balancing risk versus return over IT and its processes.
    • 8. Control Objective: A statement of desired result or purpose to be achieved by implementing best practices and control procedures in a particular IT activity or process.
    • 9. Control: The process, policies, procedures, practices and organizational structures are designed and in place to provide reasonable assurance that business objectives will be achieved and that undesired events will be prevented or detected and corrected.
  • CoBiT Governance Scope
    Domains
    Control Objectives
    Processes
    Activities
    Activities
    Activities
    Effectiveness
    Reliability
    Efficiency
    Processes
    Information
    Compliance
    Confidentially
    Integrity
    Availability
    People
    Application
    Systems
    Technology
    IT Resources
    Data
    Facilities
  • 10. CoBiT Documents
  • 11. CoBiT Model
  • 12. CoBiT Model and ITIL Overlap
    PO1 Define a strategic IT Plan BEF
    PO2 define the information architecture ICT
    PO3 Determine the technological direction BEF
    PO4 define the IT organization / relationships BEF
    PO5 Mange the IT investment BEF
    PO6 Comm. management aims / direction BEF
    PO7 Manage human resources BEF
    PO8 Ensure compliance with external requirements
    PO9 Assess Risks SD & Risk Mgt.
    PO10 Manage Projects Prince 2
    PO11 Manage Quality SD
    M1 Monitor the processes SD
    M2 Asses internal control adequacy
    M3 Obtain independent assurances
    M4 provide for independent audit
    Planning &
    Organization
    ITIL Service Support =SS
    ITIL Service Delivery = SD
    ITIL ICT Infrastructure Mgmt = ICT
    Business Excellence Framework = BEF
    Monitoring
    DS 1 Define and Manage service levels SD
    DS 2 Manage third party services SD
    DS3 Manage performance capacity SD
    DS4 Ensure continuous service SD
    DS5 Ensure systems security Security
    DS6 Identify and allocate costs SD
    DS7 Educate and train users = BEF
    DS8 Assist and advise customers SS
    DS9 Manage the configuration SS
    DS10 Manage problems and incidents SS
    DS11 Manage data ITC
    DS12 Manage facilities ITC
    DS 13 Manage operations ITC
    Acquisition &
    Implementation
    AI1 Identify automated solutions ITC
    AI2 Acquire and maintain application software AM
    AI3 Acquire and maintain technology infrastructure ICT
    AI4 Develop and maintain procedures BEF
    AI5 Install and accredit systems SS
    AI6 Manages Changes SS
    Delivery & Support
  • 13. ITIL Management Model
  • 14. ITIL Management Model
  • 15. IT Business Excellence Framework™
  • 16.
  • 17.
  • 18. CoBiT and ITIL
    • CoBiT provides the controls and audit requirements
    • 19. ITIL provides the detail for process steps and relationships
  • CoBiT Model and ITIL Implementation
    CoBiT Governance
    ITIL Integrated Processes
    Four Domains
    34 Control Objectives
    Detailed Processes
    Detail
    • Defined Activities / Relationships / Policies
    • 20. Defined Roles & Responsibilities
    • 21. Education / Certification
    • 22. Critical Success Factors
    • 23. Key Performance Indicators
    • 24. Detail Control Objectives/Deliverables
    • 25. Maturity Guidelines
    Pink Value Add
    • Depth of Experience
    • 26. Process Flows
    • 27. Formal Implementation process
    • 28. Defined process roles and responsibilities
    • 29. Templates
    • 30. Project Plans / Resources
    • 31. Detailed Maturity Guidelines
  • Pink Elephant - Expertos en Gestión de Servicios de TI
    info.mx@pinkelephant.com
    www.pinkelephant.com