Marcos cobi t -e-itil-v040811

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Marcos cobi t -e-itil-v040811

  1. 1. CoBiT & ITIL<br />Control Objectives for Information Technology and It’s Relationship to the <br />Information Technology Infrastructure Library<br />Pink elephant Iberoamérica<br />
  2. 2. Quality Systems vs. Process Frameworks<br />Define<br />Quality Control Systems<br />ITIL Best Practices<br />Process Frameworks<br />IT Infrastructure Library<br />Gartner CSD<br />IBM Processes<br />EDS Digital Workflow<br />Deloitte And Touche<br />Microsoft MOF<br />Telecom Ops Map<br />Etc..<br />ISO 900x<br />COBIT<br />TQM<br />EFQM<br />Six Sigma<br />Malcolm Baldrige<br />Theory of Constraints<br />Statistical Process Control<br />Deming<br />Etc..<br />Improve<br />Control And<br />Stabilize<br />Measure<br /><ul><li>What is not defined cannot be controlled
  3. 3. What is not controlled cannot be measured
  4. 4. What is not measured cannot be improved</li></li></ul><li>CoBiT Mission<br /><ul><li>To research, develop, publicize and promote an authoritative, up-to-date, international set of generally accepted information technology control objectives for day to day use by business managers and auditors.</li></li></ul><li>CoBiT<br /><ul><li>CoBIT is an open standard control framework for IT Governance with a focus on IT Standards and Audit
  5. 5. Based on over 40 International standards and is supported by a network of 150 IT Governance Chapters operating in over 100 countries
  6. 6. CoBiT describes standards, controls, and maturity guidelines for four domains, and 34 control objectives.
  7. 7. For Each Control Objective CoBiT details the enablers, Key Peformance Indicators (KPI’s) Key Goal Indicators (KGI’s), Critical Success Factors (CSF’s) and Maturity Indicators</li></li></ul><li>Key Definitions<br /><ul><li>IT Governance: A structure of relations and processes to direct and control the enterprise in order to achieve the enterprise’s goals by adding value while balancing risk versus return over IT and its processes.
  8. 8. Control Objective: A statement of desired result or purpose to be achieved by implementing best practices and control procedures in a particular IT activity or process.
  9. 9. Control: The process, policies, procedures, practices and organizational structures are designed and in place to provide reasonable assurance that business objectives will be achieved and that undesired events will be prevented or detected and corrected.</li></li></ul><li>CoBiT Governance Scope<br />Domains<br />Control Objectives<br />Processes<br />Activities<br />Activities<br />Activities<br />Effectiveness<br />Reliability<br />Efficiency<br />Processes<br />Information<br />Compliance<br />Confidentially<br />Integrity<br />Availability<br />People<br />Application<br /> Systems<br />Technology<br />IT Resources<br />Data<br />Facilities<br />
  10. 10. CoBiT Documents<br />
  11. 11. CoBiT Model<br />
  12. 12. CoBiT Model and ITIL Overlap<br />PO1 Define a strategic IT Plan BEF<br />PO2 define the information architecture ICT<br />PO3 Determine the technological direction BEF<br />PO4 define the IT organization / relationships BEF<br />PO5 Mange the IT investment BEF<br />PO6 Comm. management aims / direction BEF<br />PO7 Manage human resources BEF<br />PO8 Ensure compliance with external requirements<br />PO9 Assess Risks SD & Risk Mgt.<br />PO10 Manage Projects Prince 2<br />PO11 Manage Quality SD<br />M1 Monitor the processes SD<br />M2 Asses internal control adequacy<br />M3 Obtain independent assurances<br />M4 provide for independent audit<br />Planning &<br /> Organization<br />ITIL Service Support =SS<br />ITIL Service Delivery = SD<br />ITIL ICT Infrastructure Mgmt = ICT<br />Business Excellence Framework = BEF<br />Monitoring<br />DS 1 Define and Manage service levels SD<br />DS 2 Manage third party services SD<br />DS3 Manage performance capacity SD<br />DS4 Ensure continuous service SD<br />DS5 Ensure systems security Security<br />DS6 Identify and allocate costs SD<br />DS7 Educate and train users = BEF<br />DS8 Assist and advise customers SS<br />DS9 Manage the configuration SS<br />DS10 Manage problems and incidents SS<br />DS11 Manage data ITC<br />DS12 Manage facilities ITC<br />DS 13 Manage operations ITC<br />Acquisition &<br />Implementation<br />AI1 Identify automated solutions ITC<br />AI2 Acquire and maintain application software AM<br />AI3 Acquire and maintain technology infrastructure ICT<br />AI4 Develop and maintain procedures BEF<br />AI5 Install and accredit systems SS<br />AI6 Manages Changes SS<br />Delivery & Support<br />
  13. 13. ITIL Management Model<br />
  14. 14. ITIL Management Model<br />
  15. 15. IT Business Excellence Framework™<br />
  16. 16.
  17. 17.
  18. 18. CoBiT and ITIL<br /><ul><li>CoBiT provides the controls and audit requirements
  19. 19. ITIL provides the detail for process steps and relationships</li></li></ul><li>CoBiT Model and ITIL Implementation<br />CoBiT Governance<br />ITIL Integrated Processes <br />Four Domains<br />34 Control Objectives<br />Detailed Processes<br />Detail<br /><ul><li>Defined Activities / Relationships / Policies
  20. 20. Defined Roles & Responsibilities
  21. 21. Education / Certification
  22. 22. Critical Success Factors
  23. 23. Key Performance Indicators
  24. 24. Detail Control Objectives/Deliverables
  25. 25. Maturity Guidelines</li></ul>Pink Value Add<br /><ul><li>Depth of Experience
  26. 26. Process Flows
  27. 27. Formal Implementation process
  28. 28. Defined process roles and responsibilities
  29. 29. Templates
  30. 30. Project Plans / Resources
  31. 31. Detailed Maturity Guidelines</li></li></ul><li>Pink Elephant - Expertos en Gestión de Servicios de TI<br />info.mx@pinkelephant.com<br />www.pinkelephant.com<br />

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