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Certificaciones en iti lv3 v040811
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  • © 2001 Pink Elephant Inc. All rights reserved.
  • © 2001 Pink Elephant Inc. All rights reserved.
  • © 2001 Pink Elephant Inc. All rights reserved.
  • © 2001 Pink Elephant Inc. All rights reserved.

Certificaciones en iti lv3 v040811 Presentation Transcript

  • 1. Certificaciones en ITIL Pink Elephant Iberoamérica
  • 2. Certificaciones en ITIL
    • Las certificaciones en ITIL están estructuradas en nivel básico, intermedio y avanzado.
      • El nivel básico es conocido como Foundations o Essentials
      • El intermedio se le denomina Intermediate
      • El avanzado consiste en el ITIL Expert y ITIL Master
    • Los niveles intermedios y avanzados tienen especialidades en los procesos de ITIL
  • 3. ITIL Master Esquema de Certificación Profesional de ITIL V3 22 credits required 4 credits each 3 credits each Nivel Básico Nivel Intermedio Nivel Avanzado ITIL Foundation for Service Management (2) Managing Across the Lifecycle (5) ITIL Expert PP & O Service Capability Modules OS & A RC & V SO & A
  • 4. Cursos Oficiales Intermedios de ITIL de APMG
    • Service Capabilities Modules
    • ITIL Intermediate: Operational Support & Analysis
    • ITIL Intermediate: Release, Control & Validation
    • ITIL Intermediate: Service Offerings & Agreements
    • ITIL Intermediate: Planning, Protection & Optimization
  • 5. Cursos Oficiales Intermedios de ITIL de APMG
    • Service Lifecycle Modules
    • ITIL Intermediate: Service Strategy
    • ITIL Intermediate: Service Design
    • ITIL Intermediate: Service Transition
    • ITIL Intermediate: Service Operation
    • ITIL Intermediate: Continual Service Improvement
    • ITIL Intermediate: Managing Across The Lifecycle
  • 6. Pensar en la Certificación de ITIL como Sigue: “ ¡Olvide los créditos”!
  • 7. Pink Elephant - Expertos en Gestión de Servicios de TI [email_address] www.pinkelephant.com