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Optimizing audience using SNW
DigiGen 2009 Workshop
Part 2

                                         WWW.F5DC.COM



Gregory.birge@f5dc.com   +65 9111 6849
AGENDA
0900 – 0930 :         Introduction
0930 – 1030 : Current social networking market Place
1030 – 1100 : BREAK
1100 – 1200 : Optimizing Audience Engagement
1200 – 1300 : LUNCH
1300 – 1400 : Revenue generation, goals
1400 – 1430 : Legal aspects
1430 – 1500 : BREAK
1500 – 1600 : Future Trend
Ignoring                                         Meta-Tags Can
Keyword           Cool Design                                Ignoring               Help With
Advertising Is    Equals Good      Measurement               Return on              Search Engine
Everything        Marketing                                  Investments            Optimization




                                                                                         Starting Too
Not Marketing                                                Not Focusing                Late
to a Defined                                                 on Repeat
Group                                                        Business
                 Inconsistency
                 in Marketing
                 Efforts                                                     Making a
                                                                             Change for the
                                                    Not Getting              Sake of It
Not Having a
Clear                                               Feedback
                                 Forgetting
Marketing                        That Slow and
Message          Going           Steady Wins
                 Overboard       the Race
                                                                  Lack of
                                                                  Diversification

                                     WWW.F5DC.COM
Consumer Engagement in Social
Marketing
  Solicit consumer input on your site to track and engage in a one-on-one conversation.

  Create message boards, forums, and wikis to reach out to customers.

  Develop a corporate blog, and post on relevant third-party blogs.

  Advertise on relevant forums to get users to engage with you

  Engage in public forums relevant to your brand




                                      WWW.F5DC.COM
Currently



    HTML


            WWW.F5DC.COM
AJAX




http://www.phatfusion.net/imagemenu/index.htm

     Not a new code, but a new way to code with Java scripts
                                                WWW.F5DC.COM
FLEX             Next generation of open source web language




http://flex.org/showcase/tagraph
                                    WWW.F5DC.COM
AIR




 Runtime for your computer

                             WWW.F5DC.COM
Microformats




               WWW.F5DC.COM
Open APIs


                            Twitter Atlas




Open Atlas                  Flickrviewer
             WWW.F5DC.COM
Consumer needs first, not technology




                WWW.F5DC.COM
What is the original idea ?




                  WWW.F5DC.COM
A very good example




  Same story board
  Totally different immersion
                                 WWW.F5DC.COM
Opportunities                                                                                                60k sweepstakes in 3 weeks




http://www.web-strategist.com/blog/2008/01/29/case-study-how-sony-leveraged-a-popular-vampire-facebook-widget-to-reach-its-community/


                                                                       WWW.F5DC.COM
How does it apply to us ?
                             What to do with it ?




                 WWW.F5DC.COM
Good examples




                WWW.F5DC.COM
Good examples




                WWW.F5DC.COM
Good examples




                WWW.F5DC.COM
Good examples




                WWW.F5DC.COM
Good examples




                WWW.F5DC.COM
Another good example




                   “We’re trying to let our hair down a bit and have
                   some fun’ with the campaign, he added. That is
                   evident in the offbeat ads being created for
                   Facebook, which include the chance to design
                   virtual cars.” - manager for marketing
                   communications at BMW


             http://www.facebook.com/pages/Graffiti-Car-Contest-What-drives-you/
             27172461048
                    WWW.F5DC.COM
WWW.F5DC.COM
  7,176 members,                                  2 169 users.
  409 photos,
  483 posts
  37 discussion groups.
  Message adapted to Facebook audience              Negative posts removed
  Test target audience                              One way communication
  Adapt marketing message                          New ‘style’ focus while brand means discount
  Lower communication tone
  No link to ecommerce site
  Discussion forum                       WWW.F5DC.COM
What do they have in common ?


             Technology does not matter !
          Process / Media does not matter !
         Input – Share – Comment – Respond
           Designed to answer one objective
                User centric evolution
                   Privacy respect
               Exclusive club-like feeling
                       Innovative

                         WWW.F5DC.COM
How to make it work ?
        BRAND                                                                 CONSUMERS
  Why SCN ?                                                                 Values ?
  Really want to do it ?                                                    Benefits ?
  How to engage ?
  How to maintain ?
  Do you open a new one ?
  How to update ?




                               Link to a new one or focus on existing ?



                                              WWW.F5DC.COM
Why not create a video ?
                                                   POSM

                    TVC                      UGC   TVC
  Local flavor
  Different tone                                  Online
  How do we engage the audience ?



                              WWW.F5DC.COM
Why not create a Profile page on
Facebook ?
                         Why would I join ?

                         Does it match brand profile ?

                         Does it match the consumer needs ?

                         Where is my recognition ?

                        Why will I give YOU my name ?



                 WWW.F5DC.COM
Why not create a Podcast ?
                            Perfect support from a TVC

                            Continue discussion on values

                            Do not focus on product




                WWW.F5DC.COM
Group exercise




  Take one of your current campaign
  Include some elements of SCN


                                 WWW.F5DC.COM
THANKS



                                         WWW.F5DC.COM



Gregory.birge@f5dc.com   +65 9111 6849
Brand – Consumer – Media - Mapping
+10    Brand values   +10    Brand values   +10       Brand values   +10    Brand values   +10




- 10                  - 10                  - 10                     - 10                  - 10
                                            WWW.F5DC.COM
Finding a needle in the haystack

               Find the right
                 consumer

                Find the right
                 information
                 WWW.F5DC.COM

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F5DIGITAL DigiGen09 workshop_part2

  • 1. Optimizing audience using SNW DigiGen 2009 Workshop Part 2 WWW.F5DC.COM Gregory.birge@f5dc.com +65 9111 6849
  • 2. AGENDA 0900 – 0930 : Introduction 0930 – 1030 : Current social networking market Place 1030 – 1100 : BREAK 1100 – 1200 : Optimizing Audience Engagement 1200 – 1300 : LUNCH 1300 – 1400 : Revenue generation, goals 1400 – 1430 : Legal aspects 1430 – 1500 : BREAK 1500 – 1600 : Future Trend
  • 3. Ignoring Meta-Tags Can Keyword Cool Design Ignoring Help With Advertising Is Equals Good Measurement Return on Search Engine Everything Marketing Investments Optimization Starting Too Not Marketing Not Focusing Late to a Defined on Repeat Group Business Inconsistency in Marketing Efforts Making a Change for the Not Getting Sake of It Not Having a Clear Feedback Forgetting Marketing That Slow and Message Going Steady Wins Overboard the Race Lack of Diversification WWW.F5DC.COM
  • 4. Consumer Engagement in Social Marketing   Solicit consumer input on your site to track and engage in a one-on-one conversation.   Create message boards, forums, and wikis to reach out to customers.   Develop a corporate blog, and post on relevant third-party blogs.   Advertise on relevant forums to get users to engage with you   Engage in public forums relevant to your brand WWW.F5DC.COM
  • 5. Currently HTML WWW.F5DC.COM
  • 6. AJAX http://www.phatfusion.net/imagemenu/index.htm Not a new code, but a new way to code with Java scripts WWW.F5DC.COM
  • 7. FLEX Next generation of open source web language http://flex.org/showcase/tagraph WWW.F5DC.COM
  • 8. AIR Runtime for your computer WWW.F5DC.COM
  • 9. Microformats WWW.F5DC.COM
  • 10. Open APIs Twitter Atlas Open Atlas Flickrviewer WWW.F5DC.COM
  • 11. Consumer needs first, not technology WWW.F5DC.COM
  • 12. What is the original idea ? WWW.F5DC.COM
  • 13. A very good example   Same story board   Totally different immersion WWW.F5DC.COM
  • 14. Opportunities 60k sweepstakes in 3 weeks http://www.web-strategist.com/blog/2008/01/29/case-study-how-sony-leveraged-a-popular-vampire-facebook-widget-to-reach-its-community/ WWW.F5DC.COM
  • 15. How does it apply to us ?   What to do with it ? WWW.F5DC.COM
  • 16. Good examples WWW.F5DC.COM
  • 17. Good examples WWW.F5DC.COM
  • 18. Good examples WWW.F5DC.COM
  • 19. Good examples WWW.F5DC.COM
  • 20. Good examples WWW.F5DC.COM
  • 21. Another good example “We’re trying to let our hair down a bit and have some fun’ with the campaign, he added. That is evident in the offbeat ads being created for Facebook, which include the chance to design virtual cars.” - manager for marketing communications at BMW http://www.facebook.com/pages/Graffiti-Car-Contest-What-drives-you/ 27172461048 WWW.F5DC.COM
  • 23.   7,176 members,   2 169 users.   409 photos,   483 posts   37 discussion groups.   Message adapted to Facebook audience   Negative posts removed   Test target audience   One way communication   Adapt marketing message  New ‘style’ focus while brand means discount   Lower communication tone   No link to ecommerce site   Discussion forum WWW.F5DC.COM
  • 24. What do they have in common ? Technology does not matter ! Process / Media does not matter ! Input – Share – Comment – Respond Designed to answer one objective User centric evolution Privacy respect Exclusive club-like feeling Innovative WWW.F5DC.COM
  • 25. How to make it work ? BRAND CONSUMERS   Why SCN ?   Values ?   Really want to do it ?   Benefits ?   How to engage ?   How to maintain ?   Do you open a new one ?   How to update ?   Link to a new one or focus on existing ? WWW.F5DC.COM
  • 26. Why not create a video ? POSM TVC UGC TVC   Local flavor   Different tone Online   How do we engage the audience ? WWW.F5DC.COM
  • 27. Why not create a Profile page on Facebook ?   Why would I join ?   Does it match brand profile ?   Does it match the consumer needs ?   Where is my recognition ?  Why will I give YOU my name ? WWW.F5DC.COM
  • 28. Why not create a Podcast ?   Perfect support from a TVC   Continue discussion on values   Do not focus on product WWW.F5DC.COM
  • 29. Group exercise   Take one of your current campaign   Include some elements of SCN WWW.F5DC.COM
  • 30. THANKS WWW.F5DC.COM Gregory.birge@f5dc.com +65 9111 6849
  • 31. Brand – Consumer – Media - Mapping +10 Brand values +10 Brand values +10 Brand values +10 Brand values +10 - 10 - 10 - 10 - 10 - 10 WWW.F5DC.COM
  • 32. Finding a needle in the haystack Find the right consumer Find the right information WWW.F5DC.COM