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  • Bangladesh ICT Industry Associations have long been planning for periodic comprehensive research studies to formulate national strategic ICT roadmaps by reputed international consulting organization(s). The inspiration is largely because of the NASSCOM-Mckinsey annual research studies and their success stories in India. The ICT Business Promotion Council (Ministry of Commerce) has recently decided to undertake such research studies for the Bangladesh ICT Industry. Different ICT industry associations in the country are also closely involved in designing the study. It has been felt that before designing the final Terms of Reference (ToR) of that study, it is important to take stock of the already completed studies / surveys carried out by different organizations / agencies during last few years on ICT industry in the country. So, this Desk Study was required.
  • Bangladesh ICT Industry Associations have long been planning for periodic comprehensive research studies to formulate national strategic ICT roadmaps by reputed international consulting organization(s). The inspiration is largely because of the NASSCOM-Mckinsey annual research studies and their success stories in India. The ICT Business Promotion Council (Ministry of Commerce) has recently decided to undertake such research studies for the Bangladesh ICT Industry. Different ICT industry associations in the country are also closely involved in designing the study. It has been felt that before designing the final Terms of Reference (ToR) of that study, it is important to take stock of the already completed studies / surveys carried out by different organizations / agencies during last few years on ICT industry in the country. So, this Desk Study was required.
  • Collect the useful research reports done over the last 10 years on the Bangladesh ICT Industry from different government bodies, ICT associations, NGOs focusing ICT, expert Individuals and the Internet. Make a qualitative judgment of those reports and separate the more useful ones for further analysis. Summarize the findings from the latter reports and, based on the methodology and the findings, comment on the quality of the report.
  • The reports can be broadly classified into six (6) gross categories: Software Industry, ICT Adoption, ITES, HCD/HRD, Overall ICT Industry, Telecom Infrastructure. These categories are informal and a bit arbitrary, and we did not follow any formal ICT Industry taxonomy here. We hope that the future in-depth comprehensive research studies will look into this and formalize according to our national priorities and global acceptance.

Bd ict research_desk_study_report_presentation_7 Bd ict research_desk_study_report_presentation_7 Presentation Transcript

  • Desk Study on the Bangladesh ICT Industry Research Reports Prepared by Fokhruz Zaman Md. Shakhawatul Islam
  • 09/17/13 Desk Study on BD ICT Industry Research Reports 2 Background and Scope  Regular Research for National ICT Strategy  Inspired by Neighbors – NASSCOM-McKinsey studies  Desk Study as a Prerequisite for the final ToR  Sponsors / Technical Assistance Providers  Bangladesh Association for Software and Information Services (BASIS)  ICT Business Promotion Council (IBPC)  Katalyst, Bangladesh  Approx 8 weeks study (June 10 – Aug 10, 2007)  Research Reports Collection & Surface Scan  Gross Qualitative Remarks
  • 09/17/13 Desk Study on BD ICT Industry Research Reports 3 Background and Scope  In scope –  Collect and Surface Scan BD ICT Research Publications  Select ICT Studies, which:  Involved some fact finding  Required extensive study  Has rich primary and secondary data sources  Qualified in our qualitative judgment.  Out of scope –  We were not required to do an exhaustive study on the ICT industry  It was not in our scope to judge the quality of the data collected in the studies  We did not need to communicate with the sponsors, researchers or respondents of each studied report
  • 09/17/13 Desk Study on BD ICT Industry Research Reports 4 Desk Report Methodology 1. Scan all the available secondary sources for BD ICT Research Reports  Govt Agencies  ICT associations  NGOs focusing ICT  Expert Individuals, and  the Internet 2. First level surface scanning of the found documents 3. Second level study of the short-listed ones 4. Report the study findings with qualitative remarks
  • 09/17/13 Desk Study on BD ICT Industry Research Reports 5 Desk Report Methodology Government bodies Private sector associations NGOs Internet sources ICT reports for last 10 years Collect Reports for further analysis Qualitative judgment Summarize findings Comment on the quality of the report Based on the findings and the methodology
  • 09/17/13 Desk Study on BD ICT Industry Research Reports 6 Gross Report Categories  Overall ICT Industry  Software Industry  ITES – IT Enabled Services  HCD / HRD  ICT Adoption  Telecom Infrastructure
  • 09/17/13 Desk Study on BD ICT Industry Research Reports 7 Study Categories : Gross HCD / HRD SW Industry IT Enabled Services ICT Adoption Telecom Infrastructure Overall ICT Industry
  • Analysis of the ICT Industry Research Studies
  • 09/17/13 Desk Study on BD ICT Industry Research Reports 9 Overall ICT Industry  Baseline Survey on IT Sector of Bangladesh (BCS, Nov, 2000)  Overview  Hardware, Software, ISPs & IT Training Companies  Trend Analysis from 1983 to 1999  Many statistics given  Findings:  New ventures concentration during 97-00  SW Development and IT Training Business on the rise  Comments:  Pioneering study, very good attempt  Surveillance was very needed  Inclusion not observed in other subsequent studies
  • 09/17/13 Desk Study on BD ICT Industry Research Reports 10 Overall ICT Industry  SBIT 2001 Report: Bangladesh – An IT Power House  (AABEA Silicon Valley Chapter, SBIT2000 Conference Follow-up Committee, 2001, Recommendation to the Government of Bangladesh)  Overview  Recommendations resulted from numerous discussions among the NRB professionals and feedback from American corporate executives  Five problematic areas identified by NRBs from the Silicon Valley: • Resource Development & Planning • Focused Team • Infrastructure • Business Promotion & Marketing • Funding
  • 09/17/13 Desk Study on BD ICT Industry Research Reports 11 Overall ICT Industry  Findings The four different broad areas where Bangladesh needs to focus on: 1. Export man-power in the IT sector utilizing programs such as the H1B visas available in the US 2. Deliver out-sourced consulting projects for foreign markets 3. Deliver offshore services, such as Data Entry, Call Center Processing, etc. 4. Develop and deliver packaged software  Comments  Prepared by some highly talented, hyped up and patriotic NRBs  Lacked objective facts and pragmatic projections  Unrealistic ambition followed by minimum implementation  That implementation also failed to achieve the objectives
  • 09/17/13 Desk Study on BD ICT Industry Research Reports 12 Overall ICT Industry  Policy Brief on "Information and Communication Technology“ (Centre for Policy Dialogue Task Force, Aug 2001)  Very thorough policy recommendation approach  210 action agenda items under 11 important areas of intervention by the government  Thoroughly researched hard industry facts not found  The action items were mostly items of wishful thinking  No follow-up or surveillance besides the 2003 review  Can still serve as a good platform for new studies
  • 09/17/13 Desk Study on BD ICT Industry Research Reports 13 Overall ICT Industry  BD ICT Policy Review Report (CPD Task Force, Jan 2003)  Follow-up review of the Policy Brief on "Information and Communication Technology“ (Centre for Policy Dialogue Task Force, Aug 2001)  Only 10% policy recommendations addressed by the government  Revisited the 112 broad categories, and reduced them to 6  Eliminated timeline in the action plan, as it did not have any impact  Added some new recommendations  Good example for the follow-up research studies  Confusion regarding their understanding of broad categories
  • 09/17/13 Desk Study on BD ICT Industry Research Reports 14 Overall ICT Industry  ICT Sub Sector Study in Bangladesh (JOBS IRIS, 2005)  Overview  Follow up of 2 seminars organized by  2001 – JOBS, the Ministry of Planning, and the Ministry of Science and Technology  2002 - Ministry of Science and ICT, BASIS  Literature review of ICT thinking in Bangladesh  Findings  definition, implications in the context of Bangladesh, necessities for its implementation, and constraints faced in implementation for e-policy, e-governance, e-commerce and e-HRD.
  • 09/17/13 Desk Study on BD ICT Industry Research Reports 15 Overall ICT Industry  Findings (Contd.)  Recommendations for maturity of e-policy, e-governance, e- commerce and e-HRD comprehensive, ICT-focused, educational campaign source of high value, skilled ICT workers remittance levels and opportunities to Bangladeshi citizens  Global IT Report 2004-2005 standings: Bangladesh ranked 100 out of 104 on network readiness.  Comments  Considerable research went into its creation  Necessity for Bangladesh clearly defined
  • 09/17/13 Desk Study on BD ICT Industry Research Reports 16 Software Industry  Export of Computer Software from Bangladesh: Problems and Prospects (JRC Study, September 1997)  Overview  Meetings with exporters and BSCIC officials  Knowledge gathering mission at India  Findings  Problems impeding growth and recommendations  The inherent strengths of Bangladesh
  • 09/17/13 Desk Study on BD ICT Industry Research Reports 17 Software Industry  Comments  Travel abroad provided new ideas  Meetings with the pertinent people  Adequate study of various publications  Comprehensive perspective  Milestone research leading to the creation of BASIS and other developments  No significant research as follow up to this seminal research
  • 09/17/13 Desk Study on BD ICT Industry Research Reports 18 Software Industry  Bangladesh Software Industry Survey Report- 2004 (JETRO)  Overview  Questionnaire survey on 99 known software development companies  SWOT analysis  Findings  The finance, human resource, infrastructure, and marketing related problems and their recommendations  The strengths, weaknesses, opportunities, and threats facing this industry
  • 09/17/13 Desk Study on BD ICT Industry Research Reports 19 Software Industry  Comments  Reluctance of the respondents  Too generic recommendations  Absence of FGDs  Inaccurate recording by the enumerators
  • 09/17/13 Desk Study on BD ICT Industry Research Reports 20 Software Industry  Bangladesh Software Industry & its Dynamics – (BASIS, 2005)  Overview:  Reports the BASIS conducted study results so far. Summarizes report with recent data.  Findings:  ICT Industry size: BDT 1,300 crores per year (excluding the telecom sector)  Software : over BDT 200 crores per year  Comments:  Good industry snapshot  Data needs continuous updates
  • 09/17/13 Desk Study on BD ICT Industry Research Reports 21 ITeS – IT Enabled Services  Elements of a National Strategy for Development of an Information Technology Enabled Services Sector in Bangladesh (CARANA Corporation, Apr 2002)  Overview  Two opinion surveys: 1.Bangladesh firms, government officials, and NGOs 2.Non-resident Bangladeshis  Findings  Factors limiting the growth of Bangladesh in the ITeS market  Recommendations for this sector and who are to perform them
  • 09/17/13 Desk Study on BD ICT Industry Research Reports 22 ITeS – IT Enabled Services  Comments  Proper utilization of the NRBs’ knowledge  The Philippines case study served as a standard  Huge respondent population, thus study is extensive and useful
  • 09/17/13 Desk Study on BD ICT Industry Research Reports 23 ITeS – IT Enabled Services  External Market Analysis (CARANA Corporation, 2002)  Overview  Respondents from different public bodies, private sector associations, ITES firms, and the sponsors for the study.  ITES segments in question evaluated on the basis of three criterions: • Competitiveness Potential • Economic Impact • Potential for successful implementation
  • 09/17/13 Desk Study on BD ICT Industry Research Reports 24 ITeS – IT Enabled Services  Findings  Overview of the outsourcing industry  Various factors involved in outsourcing decisions  Bangladesh meets just the Basic Requirements  Bangladesh has a few inherent advantages and opportunities to exploit and some constraints to overcome.  Comments  Survey included all the important matters regarding ITeS  Lacked the perspective of the offshore importers
  • 09/17/13 Desk Study on BD ICT Industry Research Reports 25 ITeS – IT Enabled Services  Study of e-Commerce in Bangladesh (BEI, May’05)  Overview  Questionnaire-based surveys and face-to-face meetings in 5 export oriented sectors  Surveys, meetings and phone conversations with different pertinent government officials  Conceptualization of e-Commerce  Findings  Global trends in e-Commerce  Current preparedness of the private sector, the government, and the ICT industry for e-Commerce in Bangladesh  Constraints of e-Commerce growth in Bangladesh
  • 09/17/13 Desk Study on BD ICT Industry Research Reports 26 ITeS – IT Enabled Services  Findings (Contd.)  Recommendations and action-items for industry associations, individual firms, the government, and the academia  Vast scope for development in the B2B sector  E-mail and customized software for internal business process automation have gained in popularity  Over the last 5 years, several B2C portals have been launched  Comments  Explained the concept very well  Did not cover too many export oriented industries.  Recommendations and actions items were designed well but not properly implemented.
  • 09/17/13 Desk Study on BD ICT Industry Research Reports 27 HCD/HRD  Human Capacity Development (HCD) (CARANA Corporation, 2002)  Overview  Interviews with officials from different software manufacturing firms, universities, training institutes, and other organizations connected to the ICT industry.  Findings  Assessment of HCD capacity and existing constraints  Strategies to reduce/eliminate the constraint  Positive developments and recommendations for this sector  Comments  Subjective judgment took the place of raw data  Lacked a questionnaire with options for filling quantitative data
  • 09/17/13 Desk Study on BD ICT Industry Research Reports 28 HCD/HRD  ICT Skills Gap Assessment - Public Sector Assessment (JOBS IRIS, 2006)  Overview  ICT developments in Bangladesh’s government and its ICT HR needs  Analysis of Pakistan’s e-Government Strategy  Interview with government officials  Findings  Gap between the skills of graduates in the ICT field and the skills in demand in the private sector  The government lacks an ICT career track within its ranks
  • 09/17/13 Desk Study on BD ICT Industry Research Reports 29 HCD/HRD  Findings (Contd.)  e-Government services are like stand-alone projects  Inadequate advisory, management and maintenance support  The current disadvantages plaguing e-government in Bangladesh  Recommendations pertaining to Bangladesh’s government HR and to the government  Comments  Case study approach provided an international standard to compare with  Lacked a comprehensive field study on the trainers and/or the training institutions
  • 09/17/13 Desk Study on BD ICT Industry Research Reports 30 HCD/HRD  ICT Skills Gap Assessment - Private Sector and Academia (JOBS IRIS, 2006)  Overview  Analysis of both the demand and the supply side in academia and the private sector  Varied survey methods  Survey covered majority of student population (60% of ICT students)  Findings  Continued necessity of a highly skilled human resource pool in Bangladesh’s ICT sector  Economic growth can be sustained and expedited If academia and the private sector work hand-in-hand
  • 09/17/13 Desk Study on BD ICT Industry Research Reports 31 HCD/HRD  Findings (Contd.)  Recommendations for collaboration between the academic and private sectors, as well as further recommendations specific to each sector  Private sector analysis revealed the market growth and human resources trends  Comments  Comprehensive  Respondent population was satisfactory  Maximum output derived through the survey process
  • 09/17/13 Desk Study on BD ICT Industry Research Reports 32 HCD/HRD  Strategic Plan for Higher Education in Bangladesh: 2006--2026 (UGC, 2006)  Overview  Mostly secondary data driven  Brainstorming sessions leading to idea generation  It discusses the following topics:  The current scenario for teaching ICT,  Vision for ICT in higher education,  Strategies and Programmes to be Implemented,  Academic Network and Fast Global Connectivity Options,  Information Strategies in each institution,  Training and Development of Academic Staff,  Role of the Colleges,  National ICT Funding
  • 09/17/13 Desk Study on BD ICT Industry Research Reports 33 HCD/HRD  Bridging Digital Divide for Rural Youth: An Experience from Computer Literacy Programme in Bangladesh (D-Net, 2006)  Overview  Both CLP and non-CLP schools were surveyed  Respondents included students, teachers, head teachers, and guardians  Findings  The study is more of a baseline from which we can go further to ask more relevant and penetrating questions to gauge the performance of the CLP  14 recommendations and 10 future work suggestions were made
  • 09/17/13 Desk Study on BD ICT Industry Research Reports 34 HCD/HRD  Comments  Baseline developed, so that judgment can be traced back to reality  Interview process was comprehensive  FGDs with students and guardians were missing
  • 09/17/13 Desk Study on BD ICT Industry Research Reports 35 ICT Adoption  Peoples’ Report on MDG: Bangladesh (D.Net, Jun 2005): Guided by three major components of development strategies:  Poverty alleviation;  Sustainable economic growth; and  Empowerment. The PMDG on ICT covers the following areas:  Assessment of current scenario  Identification of problems and issues  Description of short term [up to two years] and mid-term [up to five years] agenda  Identification of stakeholders for each agenda and implementation mechanism
  • 09/17/13 Desk Study on BD ICT Industry Research Reports 36 ICT Adoption  ICT / ITeS Need Assessment Study (AC Nielsen, Nov 2005)  Overview  Two-step survey: (i) In-Depth interview and (ii) SME survey  Respondents included different SME verticals  Findings  Strengths, weaknesses, threats, and recommendations facing this sector  Comments  The survey process was very rigorous  The depth interviews acted as a preparation arena for the SME survey  Different SME verticals, thus variety in sample
  • 09/17/13 Desk Study on BD ICT Industry Research Reports 37 ICT Adoption  ICT4D Status Report 1.0 (D-Net, 2006)  Overview  Access and infrastructure issues: context Bangladesh  Community Access Points or Telecentre Movement in Bangladesh  Community Radio: Ready to Launch in Bangladesh  E-Governance: Bangladesh Perspective  Localization and Open Content Development in Bangladesh  Findings  Bangladesh stands at 171 out of 180 countries in connectivity & ICT diffusion index  BTRC must be dynamic in Telecom deregulations  Telecom Infrastructure must be greatly developed ASAP
  • 09/17/13 Desk Study on BD ICT Industry Research Reports 38 ICT Adoption  Comments  Stock taking type report  Addressed multi-dimensional issues  Lacked cohesiveness  Could link / correlate the areas for ICT4D more explicitly  Study of e-Government in Bangladesh, by BEI  Case study based,  Successful (4)  Semi-successful (3)  Failure (1)  SICT’S Steps towards Good Governance through ICTs: Bangladesh’s E-Governance Strategy  Stock Taking of SICT Projects  55 projects studied including completed & on-going ones
  • 09/17/13 Desk Study on BD ICT Industry Research Reports 39 ICT Adoption  Final Report on the Law of Information Technology (The Law Commission)  UNCITRAL Model Law  (Indian) Information Technology Act, 2000  (Singapore) Electronic Transactions Act, 1998  1) Applicability of the Act;  2) The “Functional Equivalent” approach;  3) Electronic documents and electronic contracts;  4) Electronic governance;  5) Electronic signatures;  6) The technology for electronic signatures;  7) Liability and risk allocation in a Public Key Infrastructure (PKI);  8) Procedural aspects of PKI;  9) Contraventions;  10) Cyber Regulations Appellate Tribunal (CRAT);  11) Information technology offences;  12) Investigation, search and seizure;  13) Limited liability of Network Services Providers;  14) Cyber Regulations Advisory Committee;  15) Amendment/ repeal, etc., of related enactments.
  • 09/17/13 Desk Study on BD ICT Industry Research Reports 40 ICT Adoption  Comments  Good review on:  the UNCITRAL Model law  the (Indian) Information Technology Act, 2000  the (Singapore) Electronic Transactions Act, 1998  Hoping for some follow-up phased implementation plan  The PKI & related technology & admin issues needed to be clearly spelled out
  • 09/17/13 Desk Study on BD ICT Industry Research Reports 41 Telecom Infrastructure  Bangladesh Telecom Brief (USTDA South Asia Communications Infrastructure Conference, Apr 2004)  Overview  A brief timeline of the changes occurring in the telecom sector  Initiatives by BTRC  Features of the Bangladesh telecom market  An overview of the players in the telecom sector
  • 09/17/13 Desk Study on BD ICT Industry Research Reports 42 Telecom Infrastructure  Findings  No clear, long-term strategy for sector development  Political influence on industry reform proposals  Inefficient telephone network  more homes are connected with Cable TV than telephones  Comments  Needed a better focus
  • 09/17/13 Desk Study on BD ICT Industry Research Reports 43 Telecom Infrastructure  Community Access Point or Telecentre Movement in Bangladesh (D.net, Nov’06)  Overview  Initiated in August 2006  Includes the following programs or institutions:  Gonokendra: Centre for Community Development  Amader Gram Learning Centre (AGLC): Community Database for Development  Internet Learning Centre: School Based Telecentre  Youth Community Multimedia Centre (YCMC)  RTC (Rural Technology Centre)  GHAT: Rural ICT centre (RIC)  Community Information Centre (CIC): A Profit-oriented Model  ‘Pallitathya Kendra’: Focusing Access to Information for Poverty Alleviation
  • 09/17/13 Desk Study on BD ICT Industry Research Reports 44 Telecom Infrastructure  Findings  The telecentres in Bangladesh are faced with some constraints/challenges:  Technical constraints and sustainability  Reliable connectivity  Secured infrastructure  Access to information services  Comments  Successfully described the movement  Danger of bias since authors are reporting their own works
  • Recommended Reports
  • 09/17/13 Desk Study on BD ICT Industry Research Reports 46  Overall ICT Industry (i) Base Line Survey on IT Sector of Bangladesh (BCS, Nov’00) (ii) CPD Policy Briefs in 2001 & its review in 2003  Software Industry (i) Export of Computer Software from Bangladesh: Problems and Prospects (JRC Study, September 1997) (ii) Bangladesh Software Industry & its Dynamics (BASIS, Jan 2007)  ITeS – IT Enabled Services (i) Elements of a National Strategy for Development of an Information Technology Enabled Services Sector in Bangladesh (CARANA Corporation, Apr 2002) (ii) Study of e-Commerce in Bangladesh (BEI, May’05) Recommended Reports
  • 09/17/13 Desk Study on BD ICT Industry Research Reports 47  HCD / HRD (i) ICT Skills Gap Assessment - Public Sector Assessment (JOBS IRIS, 2006) (ii) ICT Skills Gap Assessment - Private Sector and Academia (JOBS IRIS, 2006)  ICT Adoption (i) ICT / ITeS Need Assessment Study (AC Nielsen, Nov 2005) Recommended Reports
  • 09/17/13 Desk Study on BD ICT Industry Research Reports 48 Recommended Reports  Telecom Infrastructure (i) Bangladesh Telecom Brief (USTDA South Asia Communications Infrastructure Conference, Apr 2004)
  • Things TODO
  • 09/17/13 Desk Study on BD ICT Industry Research Reports 50 Things TODO  In-Depth interviews, like FGD (Focused Group Discussion), KII (Key Informant Interview), etc.  Online forums  Live TV shows  Regular seminars on the Research Studies  Extensive use of online questionnaires  Make more “parallel studies” like CARANA  Mention respondents’ names to increase credibility  Online and physical databases of local and international ICT reports  Get SEDF study reports
  • Acknowledgments
  • 09/17/13 Desk Study on BD ICT Industry Research Reports 52  Mr. Rafiqul Islam Rowly, President (acting), BASIS  Mr. A K M Fahim Mashroor, Director, BASIS  Mr. Monirul Bashar, Business Consultant, Katalyst  Dr. Ananya Raihan, Executive Director, Development Research Network (D.net)  Mr. Birendra Nath Adhikary, Chief Operating Officer, Bangladesh Computer Samity (BCS) Acknowledgements
  • 09/17/13 Desk Study on BD ICT Industry Research Reports 53  Mr. Tarique M Barkatullah, Senior Systems Analyst, Bangladesh Computer Council (BCC)  Mr. Anir Chowdhury, Policy Advisor, PMO/UNDP  Ms. Suparna Roy, PMO/UNDP  Mr. Nurul Amin, Secretary, BASIS  Mr. Shariar Shaams, Program Manager, BASIS Acknowledgements