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Facilitating Online Collaboration and Communication: A Groups Approach [5 Cr3 1100 Seto]
 

Facilitating Online Collaboration and Communication: A Groups Approach [5 Cr3 1100 Seto]

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Facilitating Online Collaboration and Communication: A Groups Approach [5 Cr3 1100 Seto] Facilitating Online Collaboration and Communication: A Groups Approach [5 Cr3 1100 Seto] Presentation Transcript

  • Seto, K. Facilitating Online Collaboration and Communication: A Groups Approach
    • This slideshow, presented at Medicine 2.0’08 , Sept 4/5 th , 2008, in Toronto, was uploaded on behalf of the presenter by the Medicine 2.0 team
    • Do not miss the next Medicine 2.0 congress on 17/18th Sept 2009 ( www.medicine20congress.com )
    • Order Audio Recordings (mp3) of Medicine 2.0’08 presentations at http://www.medicine20congress.com/mp3.php
  • Facilitating Online Collaboration and Communication: A Groups Approach Ken Seto Manager, Web Services September 2008 © 2008 OntarioMD Inc. Confidential, not to be reproduced without permission.
  • © 2008 OntarioMD Inc.
  • Connect Physicians to Clinical Tools and Resources © 2008 OntarioMD Inc.
  • Connect Physicians to Peer Experts in EMR Adoption © 2008 OntarioMD Inc.
  • Connect Physicians with Collaboration Tools © 2008 OntarioMD Inc.
  • © 2008 OntarioMD Inc.
  • OntarioMD Groups: The Start
    • The OntarioMD.ca portal proved it can support physicians through their clinical workday.
      • The most recent OMA survey revealed an 80% satisfaction rating for our online products and services.
      • Key to our success was a strong emphasis on user experience design and the involvement of physicians early and often in the product development cycle.
    • BUT…
    • The clinical practice is only one part of a physician’s professional life. What other aspects could we support?
    • How can we help connect geographically disparate physicians and other health professionals?
    • How can we enable physicians to contribute and share content?
    © 2008 OntarioMD Inc.
  • © 2008 OntarioMD Inc.
  • OntarioMD Groups: The Process
    • Our success with the OntarioMD.ca portal is in no small part due to our inclusion of physicians in the product development process.
    • Our product design process is highly iterative with a heavy emphasis on user experience design best practices and physician consultation.
    • Our research is done using both informal and formal consultations with:
      • our physician research team,
      • our staff physician consultant,
      • the clinics we visited for Lunch & Learns.
      • practice managers and administrative staff
      • our own Practice Management Consultants who work very closely to physicians in the process of adopting EMR systems
      • our support staff
    © 2008 OntarioMD Inc.
  • OntarioMD Groups: The Concept
    • Based on our consultations and interactions with our physician community and some brainstorming we decided to focus our efforts on creating a product that can will support the following:
      • Professional organizations and workgroups needed a secure private space to communicate with their members
      • Some clinics wanted to have a simple interface to create and maintain a public website to publish information for their patients
      • Some clinical teams simply wanted a central place to communicate news and share files with their team members
    © 2008 OntarioMD Inc.
  • © 2008 OntarioMD Inc.
  • OntarioMD Groups: The Pilot
    • Access to the OntarioMD Groups pilot was by invitation only. We didn’t turn physicians away but it was not advertised.
    • Our pilot consisted of about 60 users across 15 groups
    • The groups represent a cross section of:
      • Medical clinics
      • Family Health Teams
      • Professional organizations
      • Small workgroups
    • All pilot participants were consulted for feedback and testing new enhancements or features.
    • Many of our enhancements were a direct result of community feedback
    © 2008 OntarioMD Inc.
  • © 2008 OntarioMD Inc.
  • Case: Beamsville Medical Centre FHT
    • Using the simple tools available, the Group Administrator for the Beamsville group created 100% public mini-website.
    • All of the information on is published to be viewable by the general public (their patients and the community).
    • The entire mini-site was created using only the Create Page feature.
    © 2008 OntarioMD Inc.
  • Case: South East Toronto FHT
    • The SETFHT’s site is a completely private group site.
    • They use their Group to mostly distribute news and share files to other members.
    • There is no publicly accessible content and only approved group members have access.
    • Features used by this Group are:
      • Shared files
      • News posts
      • Event Calendar
    © 2008 OntarioMD Inc.
  • Case: The Academy of Medicine Ottawa
    • The AMO created two different Groups, one for their Executive Committee and another for their general members
    • The Exec. Committee group is a completely private intranet.
    • The general AMO Group has a mix of public and private content.
    • Both groups have used almost all the features in Groups:
      • Pages
      • Files
      • Events
      • News
      • Forums
    © 2008 OntarioMD Inc.
  • © 2008 OntarioMD Inc.
  • OntarioMD Groups: Lessons Learned
    • Most people are not webmasters
    • Because there was no “one right way” to use OntarioMD Groups, it led to some confusion
    • People didn’t feel comfortable experimenting
    • The drivers of usage tended to be the administrators not the physicians themselves
    • Content creation is still generally top-down. People will comment on content but most content is created by the Group Administrators even though members may have rights to create their own content.
    • Usage overall is on average 10 times more page views per user per month than the typical OntarioMD.ca portal user
    © 2008 OntarioMD Inc.
  • OntarioMD Groups: The Future
    • The public launch of OntarioMD Groups is slated to coincide our Fall launch which will include a big update for OntarioMD.ca as well as EMRAdvisor.ca
    • Looking forward:
    • Implement strategies to minimize support load like guides, FAQs, and templates/wizards
    • Currently evaluating other methods of social and community interaction:
      • Expanding beyond the group-centric approach to a more community-wide approach
      • Continue to focus on what physician needs, not implement technology for technology’s sake
    • Scalability will also be a big priority as we continue to monitor the usage patterns after the full launch of OntarioMD Groups.
    © 2008 OntarioMD Inc.
  • Contact
    • Ken Seto
    • Manager, Web Services
    • OntarioMD
    • Email: [email_address]
    • Blog: www.kenseto.ca
    • Twitter: kenseto
    • All photos were used under Creative Commons license thanks the following Flickr users in order of appearance:
      • Stethascope by happysnappr
      • Ducks by Gaetan Lee
      • Modem by rastrus
      • Pilot by MulesAFpilot
      • 3 styles by indy charlie
      • Chinese class by <cleverCl@i®ê>
    © 2008 OntarioMD Inc.