We remain focused on the continued investment of our data quality, analytical regiment, and technology. Coupled with our commitment to sales excellence and vertical market expertise, Experian offers its clients the ability to make informed decisions and set forth clear business strategies relevant to their unique markets.
Our data expands beyond just traditional credit data. Today, clients require a more complete view of customers and businesses to make optimal decisions. From wealth, capacity, willingness to pay and stability, our data allows for a broader view into creditworthiness.
In terms of technology, Experian is developing new ways to quickly and easily deliver information to our clients. Our business IQ solution is a good example. It offers commercial data and advanced analytics across the credit cycle through a single portal and point of delivery.Additional notes on Business IQ: Combines a client’s credit policies and customer expertise with Experian’s knowledge – data, industry-best practices. Gives small credit operations sophistication they would be unable to achieve through features like portfolio analysis, credit line recommendations. At the same time, provides large operations with the ability to automate, filter, and analyze to focus on actionable data. Built to provide parity then exceed competitive offering that is dominating the market (DnBi) Excellent reception in the marketplace since July 2010 launch. Called “DnBi killer” by key analysts. Developed in U.S. – now expanding globally across Experian business information services.
Two recent examples of investments made in our future are RentBureau and SearchAmerica(read)
Excellent client experience and customer loyalty is at the cornerstone of our culture. In order to continually provide “best in class” service, we have been engaged with Satmetrix to survey our clients and gauge our Net Promoter Score for the past 5 years.This ongoing feedback measures satisfaction on a variety of critical business drivers and informs our action plans to make improvements to our products, people and services.We take our client’s feedback very seriously and implement improvements to ensure their satisfaction and loyalty. As a result, our client service ratings have more than doubled in the past five years as measured by the Net Promoter Score.
First Financial Case Study - a contingency agency that works credit card debt, auto deficiency, and subrogation
Operating headquarters in Costa Mesa, Sao Paolo, and Nottingham
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Experian: A global leader in providing information, analytical tools and marketing services to organizations and consumers Key business groups Vision For our people, data and technology to become a necessary part of every major consumer economy around the world
Global consumer, business, and auto data access and understanding
Cultural commitment to accuracy and Capital Markets expertise
Deeper insight into consumer and business credit risks and trends
Robust analytics and risk prediction at borrower and portfolio levels
Our core competencies Cataloguepurchasinghabits Internettraffic data Consumercredit Automotive Data Daily analysisof how more than 25m consumersuse the Internet Insurancedatabases Consumermarketing Businesscredit c. 650mvehicles inthe U.S. and Canada 500m+consumersglobally c. 110mhouseholdsin the U.S. c. 25mpolicies inthe UK c. 260mhouseholdsglobally c. 40m businessesglobally Should weextend credit to this business? Should I pay on this claim? Should I send this consumer an offer? Should weloan moneyto this consumer? Should I finance this vehicle? Should I offer my products to this consumer? How well is my Websiteperforming vs. my competition? Data Intelligence
Experian GroupBusiness split Diverse portfolio by geography, business line and customer segment Revenue for the year to 31 March 2011
Experian addresses needs across the Customer Life Cycle
Strategic priorities and differentiation Our focus: Invest in data, analytics and technology to build best in class products and services... Verticalmarket focus ... Deliver compelling value propositions through dedicated sales and marketing experts. Sales excellence Technology Analytics Data
Experian Premier ProviderWe have redefined the industry standard Sales and client service support Best-in-class sales teams, consultation, and client service across verticals Robust decisioning capabilities resulting from the highest data quality source and analytics Data quality, analytics and decisioning Data security and accessibility World-class data steward with 24 / 7 access Breadth of capabilities and innovation Unsurpassed geographic reach, range of services and commitment to innovation
DataOur data expands beyond traditional credit data Clients today require a more complete view of consumers and businesses to make optimal decisions Clients have relied predominately on traditional credit data to make decisions Recent credit crisis reveals that traditional credit data alone is insufficient Broader data provides more predictive outcomes for: Identity verification Fraud prevention Risk assessment Customer cross-sell and up-sell Collections prioritization and debt recovery Broader data supports changingunderwriting practices Stability Wealth Mortgage data Property value Rental data Liquid assets Criminal Checking account / deposit Education Core credit data Credit cardtransactions Non-traditionaltrades / thin files Income Public record Employment Collectionoutcomes Automotivedata Capacity Willingness
Data asset investmentsCurrent and future Russia credit Corporate linkage India credit Credit Public records Property records Telephone Credit Public records Insurance Vehicle history Blended data Positive data Prepaid card Wireless phones Expanded telcom Property values Employment Capital markets* Visa transaction Voter ID Income Mortgage loan data Healthcare Debit Financial assets Auto accidents Morocco credit Debit Auto manufacture Title / registration Retail delivery Current data assets Recently acquired data Future file building Consumer Commercial Auto *Linking security to loan level data
Consumer credit trends in the U.S. AnalyticsExperian provides valuable insights Source: Experian/Oliver Wyman Market Intelligence Reports_Q4 2009
TechnologyBuilding new platforms and delivery methods Example: BusinessIQSMCommercial data and advanced analytics across the credit cycle available through a single portal Issues solved
Consolidates access for business products from five portals to one
Vertical markets Delivering compelling value propositions Expertise Dedicated sales and marketing resources Products Industry-specific products and services Best practices Thought leadership and industry advocacy Consumer Servicesand DecisionAnalytics
Continued emphasis on our future through innovative solutions and acquisitions 05060E343 - 8027e65c 2010 – Acquired RentBureau®, the largest and most widely used credit bureau for the multi-family industry. The acquisition provides Experian with the most comprehensive rental payment database to offer property managers and resident screeners a more accurate and complete picture of renters and their ability to pay. It also offers renters an opportunity to build credit with continuous on-time rental payments. 2008 – Experian acquired SearchAmerica®, a leader in financial clearing services for healthcare. By combining Experian and SearchAmerica®’s core capabilities, the company will be able to provide healthcare facilities with enhanced information regarding payment likelihood, more comprehensive collections solutions, improved ability to validate patient identity information and more accurate methods to screen for financial aid programs such as Medicaid and charitable programs.
Customers value our service orientationNet Promoter Score progress “ Experian is proactive in their approach to problem resolution. Effectively outflanking their competitors with well though out solutions to future problems... they do not solely focus on the present. Their forward looking veiw-point gives those issuers who hope to stay ahead of trends the opportunity to do so. U.S. business-to-business average = 21.5% 30.6 29.9 27.8 31.0% 23.5 ” 16.8 “ 10.3 Our relationship manager is exceptional! He is a primary reason why we utilize Experian as our primary credit bureau. ” 2007 2008 2009 2010
Success in auto campaigns has led to testing in unsecured products
Experian Solutions Helping clients return to prospecting with In the Market ModelsSM
Experian’s data helps clients to better monitor, segment and prioritize accounts for collections A contingency agency that handles credit card debt, auto deficiency and subrogation Client challenge Experian solutions
Maximize efficiency of account monitoring for collections
Better identify and contact those debtors with the ability to pay
Increased collections by $3.5 million within two years – a return of $72 for every $1 spent on trigger data
Eliminated manual skip-tracing activities, saving time and money
Improved segmentation to identify debtors with the ability to pay and capture key wallet share
Implementing a cost-effective, flexible way to monitor accounts with Collections TriggersSM
Experian’s data helps clients locate and collecton past due accounts Client challenge Experian solutions