Who We Are
Transcom is a leading global BPO provider, delivering cost-effective
solutions while optimising efficiency and quality for our clients.
Transcom’s 20,000+ employees serve our clients from
75 sites in 29 countries world wide.
29 countries (global network of CMS partners)
Vast footprint 33 languages
Full sweep of customer relations and credit
Complete customer management services
interactions offering One-stop customer management solution
Professional team of international project
20,000+ professionals (FTEs)
Powerful resources Proven technology and systems
Capacity to handle large volumes
Standardized processes and technology for
Transcom in brief
The largest geographic footprint in Europe
Over 20,000 employees serving customers in 33 languages
Delivering services from 75 centres in 29 countries
Net sales up 11% in 2007 to 600 M€ ($771 Million)
24% average annual revenue growth since 1999
Listed at the OMX Nordic Exchange. Main shareholder: the Swedish
investment group Kinnevik (Europe’s 8th largest investment company)
*Conversion rate on 10 November 2008
Transcom AB is established by Industri-förvaltnings AB Kinnevik
Transcom Europe and Transcom AB merge to form Transcom WorldWide S.A., headquartered in Luxembourg, with presence in 11
Transcom WorldWide S.A. is listed on the Stockholm Stock Exchange
Diversification into the credit management business through the acquisition of Credit International Services (CIS). Portugal is included
in Transcom’s footprint. The first of two sites is opened in Barcelona, Spain.
Contact centre consulting services are added to the portfolio. Credit management company acquired in Czech Republic. Sites are
launched in Belgium, Croatia, and Tunisia. Two more sites are added in Spain, and an acquisition is made in Hungary.
Credit management services expanded via launch in Slovakia, and acquisitions in the UK and Germany. TransVoice is reinforced
through the acquisition of Stockholms Tolkförmedling. New sites in Belgium, France, and Italy. Chile is added to the country portfolio.
Additional sites are opened in Poland, Chile, and Lithuania. Credit management acquisitions are made in Austria and Poland. NuComm
International, a BPO provider with operations in Canada, US and the Philippines are acquired.
Financial Services Telecom Retail
Travel & Leisure
Media and Technology
Company strategy & key initiatives
Continue our geographical expansion with low cost centres in fast growing
Develop more near / off shore services in existing markets.
Evaluate further acquisitions, particularly in credit management services.
Continue to develop client outsourcing-related solutions.
Enhance business efficiencies through technology and process improvements.
Focus on reducing cost and overhead within our clients’ businesses, such as
credit management solutions and back office processing.
Our HR philosophy
Transcom’s HR teams across the globe are dedicated to attracting, selecting, and
engaging the best people for your business.
By applying a proven recruitment methodology, we attract
the right candidates to suit your company’s needs.
By creating results-oriented working environments
where individual and team successes are recognised and
rewarded, we retain the best employees
By driving the promotion of our company culture we
help our people give their best, in the best possible way.
Put simply, our focus is to recruit and retain a high quality, motivated, multilingual
workforce across our global network – all with the aim of supporting and
enhancing your business.
Customer Care, Sales &
Customer Care, Sales & Solutions
Solutions Additional Customer
Support Solutions Related Solutions
Market research Consulting
Customer acquisition, Debt Purchase Interpretation
Customer acquisition, Interpretation
development && retention
development retention Specialized Services
Specialized Services Legal Services
Customer care && technical
Customer care technical
SUPPORT Human Resources FUNCTIONS
Business Improvement Effective organization Standard recruitment
Competence Reward program
Quality concept Optimization & control
Transaction monitoring Traffic control & planning
Calibration sessions Statistics & reporting
User satisfaction surveys Group report Information Technology
Product & knowledge tests
Mystery shopping Consistent technology
Training Aspect eWorkforce Altitude
Business Process Management
• STP (Straight through processing)
• Value added reporting / analytics
• Business assurance
• Role reengineering
Do it • Shop floor automation
differently • Process Audits
• Process & org restructuring
• Inter & Intra industry best practices
Efficiency Do it • Process backboning
• Six sigma
better • Benchmarking
Cost Saving • Global skill supply chain
• Global delivery model
• Front end automation
Do it • Adaptive operating model
Processes Functions Products Business
Transcom Org. Chart
General General Business
General General General General Sales & Key
Manager Manager Improve- HR
Manager Manager Manager Manager Marketing CFO CTO Account
North West & ment Director
North Iberia South Collections Director Manager
America Central Director
Applic. Area HRM
Area HRM Tele2
Chile ment &
ment & Sales
Support Start Ups
Start Ups Centre
Latvia Czech Rep
Czech Rep Business
Business Regional IT
Finland Corp Mktg
Czech Rep Portugal
For further information please contact: