Cebp webinar 11 02


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Communication Enabled Business Process applications can simplify you workload! These applications work specifically with Microsoft Lync Server and Exchange Unified MEssaginge

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  • This will be a very informal webinar so please feel free to ask questions at any time via the Q and A section.
  • People in general do not like to leave an application in order to perform a routine task. CEBP lets them work within their normal business apps.
  • Microsoft is currently using the next two CEBP applications in order to streamline their business procedures whether it is finding information or translating that information to other countries.
  • Cebp webinar 11 02

    1. 1. See it. Hear it. Respond. CEBP Solutions Communication Enabled Business Processes
    2. 2. See it. Hear it. Respond. Agenda• What is CEBP? -definition• Examples of CEBP apps• Apps created by ETCDevCorp. – Time Tracker – IRIS – Secure Dialer – Passkey• Ways Enabling Can help you
    3. 3. See it. Hear it. Respond. CEBP DefinitionCommunications Enabled BusinessProcesses (CEBP)- is the integration ofcommunications capabilities into software-enabledbusiness procedures, applications and technologies. CEBPenables communication between applications as well asbetween applications and humans to automate manycomponents of business processes. The purpose is tooptimize those processes and to ensure continuous, low-latency, real-time communications among the customers,suppliers and employees of an enterprise.
    4. 4. See it. Hear it. Respond. Examples of CEBP Apps• IM an expert BOTMicrosoft employees are able toquery databases within MSFTto find an available expert to answertheir question.
    5. 5. See it. Hear it. Respond. Examples of CEBP AppsPresence enabledWeb Chat - SmartChatuses the existing MicrosoftLync or Microsoft OfficeCommunications Serverpresence engine toautomatically indicate ifagents are available for achat session. If a customeraccesses the systemoutside of service hours thesite automatically updates tosend an e-mail or performother actions.
    6. 6. See it. Hear it. Respond.Example: ETC Time Tracker
    7. 7. See it. Hear it. Respond. Example: ETC Iris
    8. 8. See it. Hear it. Respond. Example: ETC Passkey IVR Server Active Directory ETC Passkey User Message Delivery Exchange Server System Administrator
    9. 9. See it. Hear it. Respond. How Can Enabling Help You?• Explore how Lync can be further embedded in your business• Develop custom apps for your business• Leverage Microsoft subsidy• Offer free 60-day trials of any Enabling app• Train your developers on how to develop CEBP apps Microsoft Customer Ready
    10. 10. See it. Hear it. Respond. ETC Development Training – Day 1 Start Time End Time Topic 8:30 9:30 Getting Started with Microsoft Lync 2010 Development As an introduction to Microsoft Lync 2010 from a development perspective, this session will provide an overview of the capabilities afforded by Lync as an extensible development platform. 9:30 10:00 Using Microsoft Lync 2010 Controls Silverlight and WPF client interfaces coupled with Lync Controls allow for the integration of presence, contact lists, and click-to-communicate features. 10:00 10:45 LAB ONE: Silverlight with Lync Controls 10:45 11:15 Integrating Microsoft Lync 2010 through Context By extending the user interface and leveraging the data available from other applications, solutions developed on this platform provide rich contextual conversations. 11:15 12:00 LAB TWO: Adding Context to the Silverlight Project 12:00 1:30 Lunch Break 1:30 2:15 Building solutions using the Microsoft Lync 2010 Managed API Through the use of the Lync 2010 Managed API, it is possible to control Lync 2010 programmatically from within a solution. 2:15 3:00 LAB THREE: Creating and Using Managed API Calls 3:00 4:00 Day One Wrap-up Review of the topics covered during day one, Q&A session for the group, and a preview of Day Two
    11. 11. See it. Hear it. Respond. ETC Development Training – Day 2 Start Time End Time Topic 8:30 9:30 Getting Started with Unified Communications Managed API 3.0 (UCMA) In this session, the basics of UCMA 3.0 will be covered, including application provisioning, call control, and call transfer. 9:30 10:15 LAB FOUR: Basic Usage of the UCMA 3.0 API 10:15 11:00 Extending UCMA 3.0 with Communications Workflows Communication workflows allow for the development of robust solutions which act upon state information to process the desired branch of a decision tree. 11:00 12:00 LAB FIVE: Extending UCMA Logic with a Workflow 12:00 1:30 Lunch Break 1:30 2:15 Solution Packaging and Deployment Once solutions are created, the proper packaging and deployment for client and server solutions needs to be addressed to enable the solutions in a production environment. 2:15 3:00 DEMONSTRATION: Deploying a Client Application 3:00 4:00 Day Two Wrap-up Review of the topics covered during day one & two and Q&A session for the group
    12. 12. See it. Hear it. Respond. Questions?