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Community As an Asset by Evgeny Morozov May 10th, 2008
 
 
 
 
 
 
New Media and Old Media
MSM to New Media
 
Result: Tipping of Media Scales
Old vs New
Old+New=Social Media
From Public Sphere to Networked Public Sphere
 
Networked Reflection
Blogsourcing
Sharing ideas in Flat vs Round Worlds
 
The Bored at Work Network “ Hundreds of millions of bored office workers sit in front of computers forwarding emails, blog...
How many man hours are being spent on playing Solitaire every year?
9 billion
How many man hours were spent to build Empire State Building?
7 million
Is there a better way to spend one's office time than Solitaire?
Google Image Labeler
Evolution of Captcha
 
Soylent Green the Soylent Grid team estimates that Digg users could identify an image approximately every 17 seconds. That...
Is human interaction becoming more important as technology gets smarter?
Human-based computation It's a technique when a computational process performs its function via outsourcing certain steps ...
Human-based Computation  In traditional computation, a human employs a computer to solve a problem: a human provides a for...
What motivates participants in human-based motivation programs? * Receiving a fair share of the result * Direct monetary c...
Individual actions are fine; but what about community actions and on a larger scale?
 
 
Crowdsourcing
What is crowdsourcing? ...the act of taking a task traditionally performed by an employee or contractor, and outsourcing i...
...but why do we need it?
Too much data
Too much bad data unstructured/poorly formatted
Relevance+Structure Wikipedia=Google, crowdsourced
 
 
 
 
 
 
 
The Old Model
“ No one knows everything, everyone knows something, all knowledge resides in humanity (i.e. networks/communities” Pierre ...
Take Away=Build Networks
FLIRT model of Crowdsourcing <ul><li>F ocus </li></ul><ul><li>L anguage </li></ul><ul><li>I ncentives </li></ul><ul><li>R ...
 
FLIRT model of Crowdsourcing
Focus <ul><li>Issue Area </li></ul><ul><li>Scale of collaboration </li></ul><ul><li>Depth of user control </li></ul>
LANGUAGE <ul><li>Authenticity </li></ul><ul><li>Transparency </li></ul><ul><li>Understand & respect </li></ul><ul><li>cont...
INCENTIVES <ul><li>Intrinsic </li></ul><ul><ul><ul><li>Better life </li></ul></ul></ul><ul><ul><ul><li>Challenge </li></ul...
RULES <ul><li>Communicate: shared focus and objectives </li></ul><ul><li>Rules of initiation </li></ul><ul><li>Rules of in...
TOOLS <ul><li>Platform </li></ul><ul><ul><li>own / 3rd party / hybrid </li></ul></ul><ul><li>Tools for creation </li></ul>...
CREATORS <ul><li>Generate original ideas/content </li></ul><ul><li>Compete for the best solution </li></ul><ul><li>In it f...
CRITICS & CONNECTORS <ul><li>Involved in the conversation </li></ul><ul><li>Spread the word </li></ul><ul><li>Aim to influ...
CROWDS <ul><li>Low-level participation </li></ul><ul><li>Activate in key events </li></ul><ul><li>” The group formerly kno...
 
You can't have a successful community project, if you don't understand your community
Ladder of Engagement
 
 
3 levels of collaboration 1. Lightweight Social Processes 2. Collaborative Information Structures 3. High End Collaboration
Lightweight Social Processes Low-barrier social involvement like voting or the recording of personal information
Digg.com
Last.fm
del.icio.us
Collaborative Information Structures Core product enhanced by a social component, deeper participation to interact
Flickr
YouTube
Threadless
High-end collaboration  Groups utilizing systems to make sense and share complex materials and data
Wikipedia
How do you build a community that works?
sense of community  1. feelings of membership 2. feelings of influence 3. integration and fulfillment of needs 4. shared e...
feelings of membership #arise from the creation of community boundaries #perception of emotinal safety sense of belonging ...
Feelings of membership includes: personal profile pages, &quot;friending&quot; definign groups witin the lagarger group, i...
feelings of influence #being able to influence group (voice heard)‏ #being able to be influenced by gropup (learning)  #fe...
feelings of influence includes: forums, chat, comments, blogging, personalized amil  create many ways in which members can...
Integration and fulfillment of needs # feeling of being supported by others # rewards of being a member, such as status, e...
 
 
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Community as an Asset

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Community as an Asset presentation given by Evgeny Morozov at a Transitions Online Training in Prague, May 10, 2008

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Transcript of "Community as an Asset"

  1. 1. Community As an Asset by Evgeny Morozov May 10th, 2008
  2. 8. New Media and Old Media
  3. 9. MSM to New Media
  4. 11. Result: Tipping of Media Scales
  5. 12. Old vs New
  6. 13. Old+New=Social Media
  7. 14. From Public Sphere to Networked Public Sphere
  8. 16. Networked Reflection
  9. 17. Blogsourcing
  10. 18. Sharing ideas in Flat vs Round Worlds
  11. 20. The Bored at Work Network “ Hundreds of millions of bored office workers sit in front of computers forwarding emails, blogging, IMing, and playing on social network sites. These distracted corporate employees have accidentally created the Bored at Work Network (BWN) -- a huge people-powered network with greater even reach than traditional networks like CNN, ABC, or the BBC.” -Jonah Peretti
  12. 21. How many man hours are being spent on playing Solitaire every year?
  13. 22. 9 billion
  14. 23. How many man hours were spent to build Empire State Building?
  15. 24. 7 million
  16. 25. Is there a better way to spend one's office time than Solitaire?
  17. 26. Google Image Labeler
  18. 27. Evolution of Captcha
  19. 29. Soylent Green the Soylent Grid team estimates that Digg users could identify an image approximately every 17 seconds. That's far from fast enough for someone hurrying through their shopping. Belongie estimates that five seconds would be an acceptable turnaround time, so GroZi would need 25 times the CAPTCHA-producing power of Digg University of California at San Diego
  20. 30. Is human interaction becoming more important as technology gets smarter?
  21. 31. Human-based computation It's a technique when a computational process performs its function via outsourcing certain steps to humans (Kosorukoff, 2001)‏
  22. 32. Human-based Computation In traditional computation, a human employs a computer to solve a problem: a human provides a formalized problem description to a computer, and receives a solution to interpret. In human-based computation, the roles are often reversed: the computer asks a person or a large number of people to solve a problem, then collects, interprets, and integrates their solutions .
  23. 33. What motivates participants in human-based motivation programs? * Receiving a fair share of the result * Direct monetary compensation (e.g. in Amazon's Mechanical turk, ChaCha Search guide)‏ * Desire to diversify their activity (e.g. &quot;people aren't asked in their daily lives to be creative&quot; [1])‏ * Aesthetic satisfaction * Curiosity, desire to test if it works * Volunteerism, desire to support a cause of the project * Reciprocity, exchange, mutual help * Competitive spirit of a game * Desire to communicate and share knowledge * Desire to share a user innovation to see if someone else can improve on it * Desire to game the system and influence the final result
  24. 34. Individual actions are fine; but what about community actions and on a larger scale?
  25. 37. Crowdsourcing
  26. 38. What is crowdsourcing? ...the act of taking a task traditionally performed by an employee or contractor, and outsourcing it to an undefined, generally large group of people, in the form of an open call
  27. 39. ...but why do we need it?
  28. 40. Too much data
  29. 41. Too much bad data unstructured/poorly formatted
  30. 42. Relevance+Structure Wikipedia=Google, crowdsourced
  31. 50. The Old Model
  32. 51. “ No one knows everything, everyone knows something, all knowledge resides in humanity (i.e. networks/communities” Pierre Levy, 1997
  33. 52. Take Away=Build Networks
  34. 53. FLIRT model of Crowdsourcing <ul><li>F ocus </li></ul><ul><li>L anguage </li></ul><ul><li>I ncentives </li></ul><ul><li>R ules </li></ul><ul><li>T ools </li></ul><ul><li>C reators </li></ul><ul><li>C ritics </li></ul><ul><li>C onnectors </li></ul><ul><li>C rowds </li></ul>
  35. 55. FLIRT model of Crowdsourcing
  36. 56. Focus <ul><li>Issue Area </li></ul><ul><li>Scale of collaboration </li></ul><ul><li>Depth of user control </li></ul>
  37. 57. LANGUAGE <ul><li>Authenticity </li></ul><ul><li>Transparency </li></ul><ul><li>Understand & respect </li></ul><ul><li>context </li></ul><ul><li>customer </li></ul><ul><li>Know social objects & emphasize social verbs </li></ul><ul><li>Show them you’re affected </li></ul>
  38. 58. INCENTIVES <ul><li>Intrinsic </li></ul><ul><ul><ul><li>Better life </li></ul></ul></ul><ul><ul><ul><li>Challenge </li></ul></ul></ul><ul><ul><ul><li>Creativity </li></ul></ul></ul><ul><ul><ul><li>Satisfying curiosity </li></ul></ul></ul><ul><ul><ul><li>Learning </li></ul></ul></ul><ul><ul><ul><li>Fun & Enjoyment </li></ul></ul></ul><ul><li>Extrinsic </li></ul><ul><ul><li>Immaterial </li></ul></ul><ul><ul><ul><li>Fame </li></ul></ul></ul><ul><ul><ul><li>Recognition (peer & company)‏ </li></ul></ul></ul><ul><ul><ul><li>Access to channels & resources </li></ul></ul></ul><ul><ul><ul><li>Reciprocity / community </li></ul></ul></ul><ul><ul><li>Material </li></ul></ul><ul><ul><ul><li>Own products and services </li></ul></ul></ul><ul><ul><ul><li>3rd party offerings </li></ul></ul></ul><ul><ul><ul><li>Other non-monetary rewards </li></ul></ul></ul><ul><ul><ul><li>Cash rewards </li></ul></ul></ul>
  39. 59. RULES <ul><li>Communicate: shared focus and objectives </li></ul><ul><li>Rules of initiation </li></ul><ul><li>Rules of interaction </li></ul><ul><li>Rules of intellectual exchange </li></ul><ul><li>Manufacturing constraints </li></ul><ul><li>Arbitrary rules </li></ul><ul><li>spur creativity </li></ul>
  40. 60. TOOLS <ul><li>Platform </li></ul><ul><ul><li>own / 3rd party / hybrid </li></ul></ul><ul><li>Tools for creation </li></ul><ul><ul><li>web service / SW / physical devices / ideas </li></ul></ul><ul><li>Encourage unexpected use </li></ul><ul><li>Skills & knowledge </li></ul><ul><ul><li>required education </li></ul></ul><ul><li>Company tools </li></ul><ul><ul><li>harvesting & measuring contribution </li></ul></ul><ul><ul><li>converting it into action </li></ul></ul>
  41. 61. CREATORS <ul><li>Generate original ideas/content </li></ul><ul><li>Compete for the best solution </li></ul><ul><li>In it for </li></ul><ul><ul><li>the challenge </li></ul></ul><ul><ul><li>learning </li></ul></ul><ul><ul><li>fame </li></ul></ul><ul><ul><li>recognition </li></ul></ul><ul><ul><li>explicit rewards </li></ul></ul><ul><li>Key issues </li></ul><ul><ul><li>feed intrinsic motivation </li></ul></ul><ul><ul><li>offer relevant extrinsic motivation </li></ul></ul><ul><ul><li>ensure sufficient level of creative freedom </li></ul></ul>
  42. 62. CRITICS & CONNECTORS <ul><li>Involved in the conversation </li></ul><ul><li>Spread the word </li></ul><ul><li>Aim to influence a large # of people </li></ul><ul><li>Critics </li></ul><ul><ul><li>emphasize opinions </li></ul></ul><ul><ul><li>seek authority among their audience </li></ul></ul><ul><li>Connectors </li></ul><ul><ul><li>emphasize sharing </li></ul></ul><ul><ul><li>seek to connect with a large audience </li></ul></ul><ul><li>Key issues </li></ul><ul><ul><li>Be transparent & authentic </li></ul></ul><ul><ul><li>Enable effective conversation </li></ul></ul><ul><ul><li>Interact </li></ul></ul>
  43. 63. CROWDS <ul><li>Low-level participation </li></ul><ul><li>Activate in key events </li></ul><ul><li>” The group formerly known as consumers” </li></ul><ul><li>Communicate mostly with ”friends” </li></ul><ul><li>Decide what truly has value and what is useless </li></ul><ul><li>Key issues </li></ul><ul><ul><li>eliminate barriers to participation </li></ul></ul><ul><ul><li>show influence in real time </li></ul></ul><ul><ul><li>draw into deeper levels of participation </li></ul></ul>
  44. 65. You can't have a successful community project, if you don't understand your community
  45. 66. Ladder of Engagement
  46. 69. 3 levels of collaboration 1. Lightweight Social Processes 2. Collaborative Information Structures 3. High End Collaboration
  47. 70. Lightweight Social Processes Low-barrier social involvement like voting or the recording of personal information
  48. 71. Digg.com
  49. 72. Last.fm
  50. 73. del.icio.us
  51. 74. Collaborative Information Structures Core product enhanced by a social component, deeper participation to interact
  52. 75. Flickr
  53. 76. YouTube
  54. 77. Threadless
  55. 78. High-end collaboration Groups utilizing systems to make sense and share complex materials and data
  56. 79. Wikipedia
  57. 80. How do you build a community that works?
  58. 81. sense of community 1. feelings of membership 2. feelings of influence 3. integration and fulfillment of needs 4. shared emotional connection (McMillan and Chavis, 1986)‏
  59. 82. feelings of membership #arise from the creation of community boundaries #perception of emotinal safety sense of belonging to and #identification with use of common symbols, language, etc
  60. 83. Feelings of membership includes: personal profile pages, &quot;friending&quot; definign groups witin the lagarger group, invitations to groups allow for lots of personal and groups expression greet new members and introduce them to others with similar interests
  61. 84. feelings of influence #being able to influence group (voice heard)‏ #being able to be influenced by gropup (learning) #feedback responsiveness #rule enforecement and creation by members #maintenance of norms within the group
  62. 85. feelings of influence includes: forums, chat, comments, blogging, personalized amil create many ways in which members can connect and platforms for expression
  63. 86. Integration and fulfillment of needs # feeling of being supported by others # rewards of being a member, such as status, expertise # shared values #feeling of competence within group
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