Leadership and management development at Eversheds
 

Leadership and management development at Eversheds

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Leadership and management development at Eversheds slides by Tim Drewitt, L&D adviser at Eversheds, an international law firm.

Leadership and management development at Eversheds slides by Tim Drewitt, L&D adviser at Eversheds, an international law firm.

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Leadership and management development at Eversheds Leadership and management development at Eversheds Presentation Transcript

  • Leadership and Management Development at Eversheds Building capability at a leading law firm Tim Drewitt, Eversheds LLP 15 June 2011
  • About Eversheds
    • 4,500 employees in 48 offices around the world
    • One of the world’s most innovative law firms
    • Company commercial, human resources, litigation and dispute management and real estate
    • Aerospace and defence, central government, education, energy and natural resources, financial institutions, food, healthcare, industrial engineering, local government, retail, sport and transport
    One of the world’s largest law firms
  • Presentation Overview The journey so far 2011/12 2010/11 2009/10 2008/9 Balancing needs and business realities A soft launch Extending and embedding development
  • 2008 and 2009 Balancing needs and business realities
  • A gallop through 2008/9 to 2009/10
    • Challenging business climate
    • Rapid e-learning tools and new LMS introduced
      • c. 120 courses developed in-house
    • Web-conferencing for training launched
      • c. 120 webinars delivered with five-fold increase between years one and two
    • Legal training delivered through e-learning
    • Development of new skills compasses and development frameworks
    • 25 ePocketbooks for soft skills support
    Needs of the time, foundations for the future
  • Skills Compasses
    • 200+ interviews
    • What makes a top-flight lawyer or business support professional?
    • Over 350 elements across 15+ compasses
    The starting point
  • Development Frameworks At a glance development to support careers
  • A Soft Launch May 2010 to April 2011
  • The business need
    • The most knowledgeable and innovative client-focused lawyers in the industry
      • Equipped to advise on latest legal developments
      • Capable of understanding each client’s business environment
      • Able to appropriately leverage the full international capabilities of the firm
      • Able to lead for client-focus and profitability
      • Able to encourage and drive through innovation in provision of legal services
    The starting point
  • Background to Launch
    • New skills compasses and development frameworks launched in challenging business circumstances
      • Budget and travel pressures
      • Organisational change and adjustment
    • Learning technologies established as core delivery platform
    • Purchase of two suites of generic soft skills e-learning modules and 5 new ePocketbooks
    Time to deliver development “of the moment”
  • Softly softly
    • Subtle linking of new generic e-learning titles to all compasses elements and framework blocks
      • Team of HR managers and advisors mapped 50+ courses to 350 elements and 3 frameworks
      • Interactive development frameworks on intranet site
    • New learning management system quietly rolled out to deploy e-learning solutions
    • E-learning used to meet ad hoc requests
    • Core SRA development programmes delivered
    Business as usual
  • Extending and Embedding Development May 2011 and beyond
  • A New Business Environment
    • Business conditions improving
      • Able to roll out full programme of learning interventions
    • New business practices and work/learning balance preferences established
    • Newer learning methods more embedded and readily accepted
    • Generic e-learning a recognised development option
    • Participants more webinar-savvy
    Conducive conditions to innovate
  • Components of Development Solution
    • Learning and development guide to formally publicise new offer and support managers
    • Generic e-learning formalised as underpinning dimension to development frameworks
    • More interactive webinars focussed on soft skills programmes
    • Development of Eversheds Four Step Approach model
    • New range of face-to-face workshops
    Delivering the Eversheds blend
  • Learning and Development Guide
    • Desk copy for all appraising managers
    • E-brochure version for all employees
    • Underlying message
      • There’s never been a better time to develop yourself and your team
    Delivering the message
  • Our Learning Delivery Framework Quick E-learning Podcasts Passive Webinars Interactive Webinars Blogs Yammer Discussion Forums Learning Time Commitment Self-paced v Live Face-to-face Classroom One-to-one Coaching Referenceware Recorded Webinars Attitude/Skills v Knowledge/Task Shorter Longer Mobile Learning Videocasts
  • Eversheds Four-step Approach
    • Introductory webinar
      • Set context, introduce topic, explain pre-work
    • E-learning
      • Develop basics, deliver theory [HMM/rapid dev]
    • Expert learning
      • Internal or external expert, skills practice
      • Face-to-face, webinar, tele- or video-conference
    • Shadow learning
      • Regular check-ins from “experts in the field”
    An expert-led blend
  • Eversheds Four-step Approach
    • Senior Lawyer Development Programme
    • Empower and delegate
    • Managing a virtual team
    • Coaching skills
    • Delegate and prioritise
    • Seminar design and delivery
    • Delegation and giving honest feedback
    • Coaching and motivating your team
    • Time management and organisation skills
    Blended management development
  • Innovative Innovation Training
    • Video introduction with Head of Innovation
      • Set context, provide small and large examples, everyone’s role, your next step
    • ePocketbook
      • Winning hearts and minds
    • E-learning modules
      • Help me generate innovative ideas
      • Help me implement these ideas successfully
    • FlipCam interviews with Innovation Forum winners
      • It’s real, it works, it’s easy, it has an impact
    A video/e-learning blend
  • Leadership and Management Development Goes Mobile Responding to demand for mobile learning
  • Train on the Train
    • Firmwide-led demand for mobile learning
      • 1,500 BlackBerries and 300 iPads
      • Medium term device neutral policy
    • Three-month pilot
      • One exemplar mobile learning module
      • Selection of podcasts
      • Selection of videocasts
    Personal development via mobile learning
  • Leadership Development on the Move
    • Selection of titles focused on client service excellence
      • Preparation Is The Key To Becoming A Trusted Advisor
      • Switching From Transactional To Partnership Selling
      • Know Your Client And Understand Their Business
      • Listen To The Changing Needs Of The Consumer
      • Opportunities For Innovation Come From Knowing Your Client
    Underpinning client-centred leadership
  • Leadership and Management Development Goes Social Leveraging the benefits from informal learning
  • Having a Good Old Yam
    • Yammer gaining attrition as complementary communications channel
      • IT Community
      • L&D and Professional Support Lawyers
      • Trainee lawyers
    • Knowledge Team working party
    • Social learning working party
      • How does L&D earn the right to be followed by targeted audience?
    Using social media to support development
  • Our Challenges in Using Social Media
    • If we Yam, will they follow?
    • L&D needs to earn the right to be followed
      • What will be our voice?
    • Chicken and egg
      • Do we encourage uptake through our messages?
      • Do we wait until tipping point in Yammer use is reached?
    • Yams to support programmes and share management and leadership news and views
    Our current discussions
  • Presentation Review A softly softly approach to building capability 2011/12 2010/11 2009/10 2008/9 Balancing needs and business realities A soft launch Extending and embedding development
  • © EVERSHEDS LLP 2010. Eversheds LLP is a limited liability partnership. @timdrewitt [email_address]