Everbridge: Notification in a Heartbeat
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  • 1. Notification in a Heartbeat With Promise Regional Medical Center - Hutchinson Victoria O’Neal Beth Worden Telecommunication Manager Administrative Director, Cardiovascular Services
  • 2. About Everbridge • Leader in incident notification systems • Everbridge has the exclusive endorsement of The American Hospital Association for its Emergency Notification System. • Fast-growing Fast growing global company with more than 1,000 clients in more than 100 countries • Serve the Global 2000 healthcare 2000, systems, state and local government, federal government, military, financial services firms, and universities • 100% focused on incident notification solutions that merge technology and expertise 2
  • 3. Agenda Part 1: Presentation • Why replace your STEMI alert system? • A “swiss-army knife” notification system • Satisfying compliance requirements • Saving money with a notification system Part 2: Q&A 3
  • 4. Note: slides are currently Q&A available to everyone on blog.everbridge.com Use the Q&A function to submit your questions. questions 4
  • 5. Notification in a Heartbeat With Promise Regional Medical Center – Hutchinson Victoria O’Neal Vi t i O’N l Beth Worden B th W d Telecommunications Manager Administrative Director Cardiovascular Services
  • 6. • Leading Midwestern site for cardiovascular treatment and interventions • Center uses advanced technology often not gy found in larger metropolitan hospitals 7
  • 7. We’re prepared for live-saving moments p p g 8
  • 8. What is a STEMI? A STEMI is an acute heart attack that deprives the heart of blood and oxygen, leading to irre ersible o gen irreversible heart damage or death if not treated within hours of the onset of symptoms. 9
  • 9. The Heart & Vascular Center Heart Team • Available 24x7, 365 days: Always ready! • Standard: Team to arrive within 30 minutes of activation 10
  • 10. CMS quality measures q y • PCI (Percutaneous Coronary Intervention) p performed within 90 minutes of arrival • Known as “Door-2-Balloon” 11
  • 11. Communication is ready too From a communication and notification aspect, the Telecommunications department is ready too thanks too, to Everbridge Aware 12
  • 12. Audience poll p Do you have a STEMI alert protocol? О Yes О No Does your f ilit meet CMS standards f d D facility t t d d for door-to-balloon ti ? t b ll time? О Yes, we are in the 60-90 minute range О Yes, we are in the 30-60 minute range О N we d 't currently meet CMS standards No, don't tl t t d d
  • 13. STEMI Alerts before Everbridge Aware g • An operator in the hospital’s communications center manually contacted the team and tracked: • Time required to reach the cardiologist • Cardiologist response time • Team activation • Team response time • Pager is one way - operators had to wait for the one-way team to call back to confirm • If no confirmation was received within five minutes, operator had to call team members one-by-one, with the STEMI alert clock ticking and other duties in the wings 15
  • 14. STEMI Alerts using Everbridge Aware g g • Beginning the implementation process • C fi i contact preferences from on-call staff Confirming t t f f ll t ff • Determining the most effective way to utilize “burned capcode” paging group • Our solution: creation of STEMI scenario • Voice and text are pre-recorded pre recorded • Operators literally click 2 buttons to initiate notification • The scenario allows us to send email notification to Beth, one page t the capcode group, and “ h to th d d “chases” th on-call ” the ll team until they confirm receipt.
  • 15. Message mapping g pp g A STEMI alert is like a mini crisis… 17
  • 16. Enterprise-wide utilization of Everbridge Aware functionality • External disaster notification: severe weather, mass casualty • Internal disaster notification: infant abduction, facility lockdown • Messages to staff from organizational leadership • Courtesy meeting reminders to physicians 18
  • 17. The ROI of Everbridge Aware g • Nursing department staffing use • Joint Commission compliance • Surveyor awareness 19
  • 18. Making the business case for emergency notification • Get creative. Think about all the ways you can apply the Everbridge system to operations, from emergency preparedness all the way down the line to patient safety and internal communications. • Share the knowledge. Explain the benefits of the Everbridge system to employees and anyone else you will be contacting. y y g • Keep it current. Update your emergency preparedness manual to include Everbridge in every disaster protocol protocol. • Use the tools. Use filters and attributes to help y target communications. p you g 20
  • 19. Audience results
  • 20. Audience results
  • 21. Reporting
  • 22. Promise Regional equation
  • 23. Healthcare Incident Notification Marc Ladin VP of Marketing, Everbridge 25
  • 24. Incident notification solutions address common healthcare communication challenges • Communicate quickly, easily, and • Free key personnel to perform efficiently with large numbers of critical tasks by automating people in minutes, not hours, making manual, time-intensive, sure that information about STEMI error-prone processes alerts, joint commission site visits, disaster preparation is communicated • Satisfy regulatory requirements quickly with extensive and complete reporting of delivery attempts and • Use all contact paths especially two-way acknowledgements f t k l d t from when constituents are dispersed in recipients multiple locations yet need information fast • Ensure two-way communications to know who may need immediate assistance i t 26
  • 25. The Everbridge difference technology + expertise = empowerment t h l ti t technology + expertise = confidence technology + expertise = solution technology + expertise = your success gy p y Everbridge, the world’s recognized leader in incident notification systems, merges technology with i d t expertise t h l t t h l ith industry ti to help millions of people communicate in a crisis, manage operational incidents, and connect on a daily basis. , y 27
  • 26. Key evaluation criteria for an incident notification system • Experience & Expertise • Ease of use • Ability to reach all contact paths, including voice email native SMS voice, email, (over SMPP and SMTP), IM, and more • Ease of integration 28
  • 27. Note: Q&A slides are currently available to everyone on blog.everbridge.com Use the Q&A function to submit your questions. questions 29
  • 28. Missed anything? Never fear, the recording and slides from today s today’s webinar are just a click away. blog.everbridge.com Reminder Everbridge Insights webinars qualify for Continuing Education Activity Points (CEAPs) for DRI certifications. Visit www.drii.org to register your credit. i di Item Number (Schedule II): 26.1 Activity Group: A 1 Point for each webinar 30
  • 29. Communication Contact information resources Everbridge Aware for Hospitals everbridge.com/healthcare Victoria O’Neal White papers, case studies papers studies, onealv@promiseregional.com literature 1-620-513-3727 everbridge.com/resources Beth Worden wordenb@promiseregional.com 1-620-665-2061 1 620 665 2061 blog.everbridge.com Marc Ladin twitter.com/everbridge facebook.com/everbridgeinc f b k / b id i marc.ladin@everbridge.com 1-818-230-9700 31