Suffolk County Council-Sarah Nagra

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Suffolk County Council-Sarah Nagra

  1. 1. Suffolk Trading Standards Case Study
  2. 2. Agenda• About me• Suffolk Trading Standards• Why a change was needed• Impact• Opportunities
  3. 3. About me
  4. 4. Trading Standards…….
  5. 5. Part of Everyday Life• Loan Sharks • Fireworks and Explosive Licences• Scams • Underage sales operations
  6. 6. And why we needed a change• Change in the way people are communicating• Need for speed• More accountability
  7. 7. What we did..............• Social Media• Introduction of GovDelivery• Increasing engagement
  8. 8. Impact• Money Saving • Ease of sharing information• Social media integration
  9. 9. Examples Twitter Digest- A day in the life of a Trading Standards Officer
  10. 10. ExamplesConsumer Champion Network• 130 Volunteers across the county• Innovative scheme as anchored in social media
  11. 11. ExamplesConsumer Champion Network
  12. 12. Following suitSuffolk County Council Followed Suit- Led to our subscriptions increasing to due more publicity
  13. 13. Hints and Tips• Whole organisation• How often• Be careful
  14. 14. Round-up• Why a change was needed• What we did• What is achieved• Tips for the future
  15. 15. Thank-you Any Questions? Visit:www.suffolk.gov.uk

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