Suffolk County Council-Sarah Nagra
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Transcript

  • 1. Suffolk Trading Standards Case Study
  • 2. Agenda• About me• Suffolk Trading Standards• Why a change was needed• Impact• Opportunities
  • 3. About me
  • 4. Trading Standards…….
  • 5. Part of Everyday Life• Loan Sharks • Fireworks and Explosive Licences• Scams • Underage sales operations
  • 6. And why we needed a change• Change in the way people are communicating• Need for speed• More accountability
  • 7. What we did..............• Social Media• Introduction of GovDelivery• Increasing engagement
  • 8. Impact• Money Saving • Ease of sharing information• Social media integration
  • 9. Examples Twitter Digest- A day in the life of a Trading Standards Officer
  • 10. ExamplesConsumer Champion Network• 130 Volunteers across the county• Innovative scheme as anchored in social media
  • 11. ExamplesConsumer Champion Network
  • 12. Following suitSuffolk County Council Followed Suit- Led to our subscriptions increasing to due more publicity
  • 13. Hints and Tips• Whole organisation• How often• Be careful
  • 14. Round-up• Why a change was needed• What we did• What is achieved• Tips for the future
  • 15. Thank-you Any Questions? Visit:www.suffolk.gov.uk