Jeremy Kane Beyond 2010 Presentation
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Jeremy Kane Beyond 2010 Presentation



Jeremy Kane Beyond 2010 Presentation panellist.

Jeremy Kane Beyond 2010 Presentation panellist.



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Jeremy Kane Beyond 2010 Presentation Jeremy Kane Beyond 2010 Presentation Presentation Transcript

  • Smart Technology for Smart People
    Jeremy Kane
    Assistant Director Business Systems
    Great Places Housing Group
  • Extracare Schemes
  • What is Extracare?
    It’s Housing first – people having their own self-contained apartments
    Extracare Housing is accommodating people who would otherwise be frequent uses of acute health services
    Extracare consumers are older people being offered independent living with other services on hand if & when they need them
  • So what can Extracare Customers look like?
  • better looking in Blackpool though …
  • How many schemes are Great Places building?
    Tulloch Court – Blackpool opened June 2010
    Elk View – Blackpool opened August 2010
    North Manchester Scheme – scheduled to open in February 2011
    Stoke Scheme – site available, planning permission obtained and scheduled to open 2012?
  • Why be technology smart in a hard to reach/digitally excluded customer base ?
    Great Places are new into the Extracare market and wanted to make a difference
    To provide excellent services and for the business model to stack up smart technology needed to be embedded into the schemes
    To design a model that we could role out to all our Extracare schemes – scalable
    People are smart irrespective of their age and have vast knowledge and experience
  • Controlled Secure Access throughout the building
    Using Video Call Entry System
    See who is visiting you on your TV and let them in
    No Door keys – fobs used to control your access throughout the building
  • WiFi throughout the Extracare schemes & at an affordable cost
  • Touch PC Screen Information and What’s On-Guide
  • Smart people designing their own content
  • and this is what it can look like…
  • … a word from Peter
  • What has the uptake been like?
    The 2 Extracare schemes that have recently opened – uptake has been excellent
    Most residents have taken a Sky+ package so have access to Looking Local Application in their own apartments
    20 % plus also hooked into the wifi and have their own laptops
  • Are customers more satisfied?
    Satisfaction is extremely high with their new homes and all of the technology available – but relatively early still
    There has not been rejection of the technologies through indirect methods – reporting failure, breakages, etc
    Customers have told us where the wifi signal has needed to be boosted!
  • What is the impact on inclusion?
    By embedding smart technology into the fabric of the building this has helped acceptance
    Residents making their own videos of “What’s on” and events
    Breaking down fear factors but also use an organic approach
    Make the technology fun
  • How can we make access more mobile and does it deliver better service for less?
    The Looking Local PC Touch Screen application is available in the residents own apartment as well as public areas
    Many of the residents are not that mobile but have access to all the services that they want
    Let your customers not only help you design applications but build them as well
  • Let me share some learning with you
    Mr G. Reaper is a resident at one of our Extracare Schemes in Blackpool
    Apparently you can only change your last name 3 times using deed poll. Unfortunately he only found this out after his 3rd name change!