Gov Metric Nic Streatfield

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  • 1. Nic Streatfeild© ROL SOLUTIONS LTD. 2011 GOVMETRIC, SERVMETRIC AND THE SMILEY FACES LOGO ARE ALL REGISTERED TRADEMARKS OF ROL SOLUTIONS LTD.
  • 2. Capture the Voice Analyse feedback Take actionof the Customer • Translate feedback • Base decisions on• Collect feedback at into actionable data and facts every contact point insight • Measure• Multi-channel • Real-time reporting improvement• Point-of-experience • Integrates with other • Demonstrate systems performance The GovMetric Approach
  • 3. De facto standard for Local GovernmentGovMetric has become the single most widely used solution for capturing theVoice of the Customer across multiple access channels. Language localisationenables us to support clients in Wales and, most recently, the Netherlands.
  • 4. Unrivalled brand awarenessOver fifteen million UK citizens are regularly exposed to the trademarkedGovMetric Smileys, making them synonymous with the act of giving feedback.
  • 5. Consistency AND FlexibilitySimple, quick and consistent remains at the heart of GovMetric surveying, and itis this approach that has enabled us to build one of the largest benchmarkingknowledge bases in the sector. But now our clients can learn even more abouttheir customers’ experiences by creating customised GovMetric surveys.
  • 6. Measure Subscriber Satisfaction…GovMetric Integrationallows you to measure the success of your messages.
  • 7. Integrate into channel performancemeasurementMeasure customerfeedback onGovDelivery andcompare againstother channels
  • 8. Measure relative service performanceMeasure customerfeedback onGovDelivery onservice by servicebasis
  • 9. Track feedback comments Track and respond to feedback comments from GovDelivery communications
  • 10. Satisfied Customers, Lower Cost When are our bins being emptied? Automated Alerts £Zero Incremental CostCost to Authority £3.21
  • 11. Informed Communities, Lower Cost Please let Automated Alerts school be open today £Zero Incremental CostCost to Authority £3.21