Smart Delivery How channel changes are increasing self-service opportunities and providing better access to services for l...
Agenda <ul><li>Introduction:  Giorgio Prister </li></ul><ul><li>Birmingham – Customer first program –  Dawn Flook </li></u...
Speakers presentations
www.bcn.cat/mobil
In 2006 Barcelona has  been the 3rd city that has got the domain barcelona.mobi City Map How to City Agenda Museums and  e...
<ul><li>The city: </li></ul><ul><ul><li>Agenda of the city  </li></ul></ul><ul><ul><li>Calendar of cultural events </li></...
<ul><li>Alerts:  Monitoring </li></ul><ul><li>status of transactions made via Internet </li></ul><ul><li>status of inciden...
<ul><li>Location based service   based on   Open Data </li></ul><ul><li>find the closest public bicycle stations </li></ul...
 
The City as the enabler <ul><li>The City should not concentrate primarily on “doing”  things </li></ul><ul><li>The City sh...
//Venice  > Connected  for sustainable tourism <ul><li>90000 residents vs. >22 million tourists/year </li></ul><ul><li>Tou...
<ul><ul><li>Before: planning, booking and pay  </li></ul></ul><ul><ul><li>Plan and organize the trip to Venice </li></ul><...
//Venice  > Connected  Guided visit
//Venice  > Connected  The city platform … businesses Universities city maintenance pharmacies public schools casino multi...
Facts and figures 848,736 visits 7‘35'' Avg. Time on Site 7.9 Million Page Views 51 thousand online transactions 188 thous...
An Example –  pricing based on the  Sustainability Index Sustainability Index Service Price 3 €  15 5 €  20 0 €  9
Giorgio Prister President Major Cites of Europe [email_address] www.majorcities.eu
Panel Q&A and debate
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Giorgio Prister SMART Delivery

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Giorgio Prister SMART Delivery Chair of panel.

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  • The last example that is going to be mentioned is Bicing based on Open Data. It is a way to share information, is a methodology with which all citizens can obtain information offered by the Municipality of Barcelona. Bicing service offered to citizens is a location based service based on Open Data and it allow citizens to: find the closes bicing stations consult availability and location check the station visualization in a map have an interactive browsing through all the city have access to preferred station If you want to have this application in your mobile phone, you must send a SMS to 7010 indicating the service you want to obtain: bicing station or code station.
  • Let me briefly start from the beginning. This city is actually 2 or maybe three different cities in one. There is a restructured industrial area like the one of the Scientific and Technological Park that live together with the Chemical Industry, or the shipbuilding industry. Beside the Venice everybody knows there is an industrial area you can easily see just in front of the north façade of this hotel. And there is a growing city – Mestre – just that develops just a couple of miles from here, at the other end of the bridge connecting Venice to the mainland or – like we venetian think, connecting Europe to Venice.
  • Nel Sistema Città la rete trova la sua massima valorizzazione. Le aziende cittadine e gli operatori economici possono attivare sinergie e collaborazioni finalizzate al miglioramento dell’offerta complessiva di servizi a reale valore aggiunto. Ciascuna azienda – in rete – mantiene la totale autonomia nella gestione dei propri servizi e realizza un “gioco di squadra”. La nuova tessera iMob (sistema di bigliettazione elettronica di ACTV) , ad esempio, nella rete della città costituisce un elemento di aggregazione di servizi sia per i turisti che per i cittadini residenti. Con la stessa tessera sarà possibile accedere ai musei cittadini, ai parcheggi ASM, ai servizi di altri service providers oltre, naturalmente, alla rete di trasporto locale.
  • Giorgio Prister SMART Delivery

    1. 1. Smart Delivery How channel changes are increasing self-service opportunities and providing better access to services for less Birmingham October 21, 2010
    2. 2. Agenda <ul><li>Introduction: Giorgio Prister </li></ul><ul><li>Birmingham – Customer first program – Dawn Flook </li></ul><ul><li>Great Places Housing Association – Jeremy Kane </li></ul><ul><li>Looking Local – Guy Giles </li></ul><ul><li>Major Cities of Europe – Giorgio Prister </li></ul><ul><li>Panel Q&A and debate </li></ul><ul><li>- Prof. Lucy Hooberman – Digital Media and Innovation University of Warwick </li></ul>
    3. 3. Speakers presentations
    4. 4. www.bcn.cat/mobil
    5. 5. In 2006 Barcelona has been the 3rd city that has got the domain barcelona.mobi City Map How to City Agenda Museums and exhibitions Music and drinks barcelona.mobi Restaurants Other spaces Tourist Information Telephones of Interest www.bcn.cat/mobil Barcelona – barcelona.mobi - Smart Delivery
    6. 6. <ul><li>The city: </li></ul><ul><ul><li>Agenda of the city </li></ul></ul><ul><ul><li>Calendar of cultural events </li></ul></ul><ul><ul><li>Barcelona Weekend </li></ul></ul><ul><ul><li>The weather in Barcelona </li></ul></ul><ul><ul><li>Information about beaches </li></ul></ul><ul><ul><li>Barcelona TV news </li></ul></ul><ul><ul><li>Etc… </li></ul></ul><ul><li>Transport, traffic, Location based services: </li></ul><ul><ul><li>TMB - Municipal Transports of Barcelona </li></ul></ul><ul><ul><li>where I am </li></ul></ul><ul><ul><li>Around here </li></ul></ul><ul><ul><li>Traffic </li></ul></ul><ul><ul><li>Cameras </li></ul></ul><ul><ul><li>Etc… </li></ul></ul><ul><li>Mailbox of the citizen </li></ul><ul><li>Payments by phone with credit card </li></ul>www.bcn.cat/mobil Some examples of mobile applications So far in 2010 about 80,000 uses of mobile services by citizens (excluding the volume of TMB)
    7. 7. <ul><li>Alerts: Monitoring </li></ul><ul><li>status of transactions made via Internet </li></ul><ul><li>status of incidents and complaints </li></ul><ul><li>Alerts: subscription services to the public folder: </li></ul><ul><li>Reminder of appointments </li></ul><ul><li>etc… </li></ul><ul><li>  SMS to 217 010 </li></ul><ul><li>Participation in decision processes with Pin </li></ul><ul><li>Information stations Bizi (Municipal Bicycle) </li></ul><ul><li>Information about the Wi-Fi spots </li></ul><ul><li>Waiting time at bus stop (service TMB) </li></ul><ul><li>Check the electoral college </li></ul><ul><li>etc… </li></ul>www.bcn.cat/mobil SMS services (push, pull, push-pull, pull-push)
    8. 8. <ul><li>Location based service based on Open Data </li></ul><ul><li>find the closest public bicycle stations </li></ul><ul><li>consult availability and location </li></ul><ul><li>station visualization in a map </li></ul><ul><li>interactive browsing through all the city </li></ul><ul><li>direct access to preferred stations </li></ul>Public bicycle services
    9. 10. The City as the enabler <ul><li>The City should not concentrate primarily on “doing” things </li></ul><ul><li>The City should rather create the pre-conditions for things to come to life and to develop in a sustainable way </li></ul>
    10. 11. //Venice > Connected for sustainable tourism <ul><li>90000 residents vs. >22 million tourists/year </li></ul><ul><li>Tourist experience: cost-effective and quality </li></ul><ul><li>Security and Safety (health, police, emergency rescue etc..) </li></ul><ul><li>Cleaning </li></ul><ul><li>Sustainability </li></ul><ul><ul><li>Economic sustainability </li></ul></ul><ul><ul><li>Environmental sustainability </li></ul></ul><ul><ul><li>Coexistence between tourism and residents </li></ul></ul><ul><li>… . </li></ul>Require
    11. 12. <ul><ul><li>Before: planning, booking and pay </li></ul></ul><ul><ul><li>Plan and organize the trip to Venice </li></ul></ul><ul><ul><li>Select the services required </li></ul></ul><ul><ul><li>Pay less by booking on line </li></ul></ul><ul><ul><li>Skip the queues </li></ul></ul><ul><ul><li>One payment </li></ul></ul><ul><ul><li>During: privileged access, guided visits.. </li></ul></ul><ul><ul><li>One pass for all services </li></ul></ul><ul><ul><li>You are guided to visit the city </li></ul></ul>//Venice >Connected The tourist experience
    12. 13. //Venice > Connected Guided visit
    13. 14. //Venice > Connected The city platform … businesses Universities city maintenance pharmacies public schools casino multi utility Municipality of Venice museums parkings transport
    14. 15. Facts and figures 848,736 visits 7‘35'' Avg. Time on Site 7.9 Million Page Views 51 thousand online transactions 188 thousand tickets sold 127 languages € 4,32 Million online transactions value 186 countries
    15. 16. An Example – pricing based on the Sustainability Index Sustainability Index Service Price 3 € 15 5 € 20 0 € 9
    16. 17. Giorgio Prister President Major Cites of Europe [email_address] www.majorcities.eu
    17. 18. Panel Q&A and debate
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