Charles Leadbeater,
Participle,
Beyond 2010, Birmingham
Public Service Innovation
Four strategies and Four Diagrams
Fewer resources
Rising expectations
Intractable ingrained problems
Emerging challenges
New public services models essential
Diagram One: The Innovation Grid
Sustaining
Disruptive
OutsideInside
Sustaining
Disruptive
OutsideInside
Sustaining
Disruptive
OutsideInside
Sustaining
Disruptive
OutsideInside
Sustaining
Disruptive
OutsideInside
We need a
mix of all four
to work
together
But we need
to move to
the right and
down the grid
Sometimes
they conflict:
improve can
be the
enemy of
transform
Criminal Justice
Sustaining
Disruptive
OutsideInside
Better prisons
Learning
prisons
Singapore
rehabilitation
Relational
r...
End of Life
Sustaining
Disruptive
OutsideInside
Better hospitals
Palliative Care
Maggie’s
Centres
Hospices
Hospice
@ Home
...
Education
Sustaining
Disruptive
OutsideInside
Better teachers
and schools
New
kinds of
schools
Engage
families
Learning
be...
Diagram Two: How we talk and engage
Low Volume
High Volume
High
Engage
Low
Engage
High
Engage
Low
Engage
Low Volume
High Volume
High
Engage
Low
Engage
Low Volume
High Volume
Traditional politics
Mass marketing
Industrial media
High
Engage
Low
Engage
Low Volume
High Volume
French wine
High
Engage
Low
Engage
Low Volume
High Volume
Detached elites
High
Engage
Low
Engage
Low Volume
High Volume
Australian wine
High
Engage
Low
Engage
Low Volume
High Volume
Populist elites
High
Engage
Low
Engage
Low Volume
High Volume
Celebrity
Personality
Charisma
High
Engage
Low
Engage
Low Volume
High Volume
Social media
MumsNet
High
Engage
Low
Engage
Low Volume
High Volume
Everyday life
High
Engage
Low
Engage
Low Volume
High Volume
Silence
Chanting
Buzz
Lecture
Changing communications changes
the way we innovate
Diagram Three: Mass Innovation
Many
contributors
Few
contributors
Few Benefit
Many benefit
Few Benefit
Many benefit
Many
contributors
Few
contributors
Few Benefit
Many benefit
Many
contributors
Few
contributors
Bespoke
Niche
Few Benefit
Many benefit
Many
contributors
Few
contributors
Mass
Scale
Few Benefit
Many benefit
Many
contributors
Few
contributors
Traditional
policymaking
Few Benefit
Many benefit
Many
contributors
Few
contributors
Corporate open
innovation
Few Benefit
Many benefit
Many
contributors
Few
contributors
Community
Open Source
Few Benefit
Many benefit
Many
contributors
Few
contributors
Mass
micro-credit
Few Benefit
Many benefit
Many
contributors
Few
contributors
Bespoke
Niche
Mass
Scale
Corporate open
innovation
Community
O...
Few Benefit
Many benefit
Many
contributors
Few
contributors
Personalised
Scaling social
technologies
Social innovation
mov...
Few Benefit
Many benefit
Many
contributors
Few
contributors
ScaleSpread
All of that has an impact on how
social change comes about
Diagram Four: The Logic of Social Change
Big
Impact
Small
Impact
Low investment
High investment
Low investment
High investment
Big
Impact
Small
Impact
Low investment
High investment
Big
Impact
Small
Impact
Social innovation
means creating new
ways to live
Low investment
High investment
Big
Impact
Small
Impact
Government IT
programmes
Low investment
High investment
Big
Impact
Small
Impact
Physical regeneration
Low investment
High investment
Big
Impact
Small
Impact
Traditional public
services:
families in crisis
Low investment
High investment
Big
Impact
Small
Impact
Infrastructure
platforms for mass
engagement
Low investment
High investment
Big
Impact
Small
Impact
Bilbao
Guggenheim
Low investment
High investment
Big
Impact
Small
Impact
Word of mouth
Viral change
Low investment
High investment
Big
Impact
Small
Impact
Piggyback
Connect small
packets
The lessons for transformational social
innovation:
Transformational social innovation is:
highly engaged but often low volume
Transformational social innovation is:
increasingly many to many
Transformational social innovation:
seeks big impacts from small investments
Transformational social innovation:
mixture of the very old and new
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Charlie Leadbeater Beyond 2010

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  • Simply the best presentation I've seen all year. Coming on the day of the CSR announcement only gives the insights Charles provides added potency - Steve O'Neill
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Transcript of "Charlie Leadbeater Beyond 2010"

  1. 1. Charles Leadbeater, Participle, Beyond 2010, Birmingham Public Service Innovation Four strategies and Four Diagrams
  2. 2. Fewer resources
  3. 3. Rising expectations
  4. 4. Intractable ingrained problems
  5. 5. Emerging challenges
  6. 6. New public services models essential
  7. 7. Diagram One: The Innovation Grid
  8. 8. Sustaining Disruptive
  9. 9. OutsideInside
  10. 10. Sustaining Disruptive OutsideInside
  11. 11. Sustaining Disruptive OutsideInside
  12. 12. Sustaining Disruptive OutsideInside
  13. 13. Sustaining Disruptive OutsideInside
  14. 14. We need a mix of all four to work together
  15. 15. But we need to move to the right and down the grid
  16. 16. Sometimes they conflict: improve can be the enemy of transform
  17. 17. Criminal Justice Sustaining Disruptive OutsideInside Better prisons Learning prisons Singapore rehabilitation Relational restorative justice
  18. 18. End of Life Sustaining Disruptive OutsideInside Better hospitals Palliative Care Maggie’s Centres Hospices Hospice @ Home Home based care
  19. 19. Education Sustaining Disruptive OutsideInside Better teachers and schools New kinds of schools Engage families Learning beyond schools &teachers
  20. 20. Diagram Two: How we talk and engage
  21. 21. Low Volume High Volume
  22. 22. High Engage Low Engage
  23. 23. High Engage Low Engage Low Volume High Volume
  24. 24. High Engage Low Engage Low Volume High Volume Traditional politics Mass marketing Industrial media
  25. 25. High Engage Low Engage Low Volume High Volume French wine
  26. 26. High Engage Low Engage Low Volume High Volume Detached elites
  27. 27. High Engage Low Engage Low Volume High Volume Australian wine
  28. 28. High Engage Low Engage Low Volume High Volume Populist elites
  29. 29. High Engage Low Engage Low Volume High Volume Celebrity Personality Charisma
  30. 30. High Engage Low Engage Low Volume High Volume Social media MumsNet
  31. 31. High Engage Low Engage Low Volume High Volume Everyday life
  32. 32. High Engage Low Engage Low Volume High Volume Silence Chanting Buzz Lecture
  33. 33. Changing communications changes the way we innovate
  34. 34. Diagram Three: Mass Innovation
  35. 35. Many contributors Few contributors
  36. 36. Few Benefit Many benefit
  37. 37. Few Benefit Many benefit Many contributors Few contributors
  38. 38. Few Benefit Many benefit Many contributors Few contributors Bespoke Niche
  39. 39. Few Benefit Many benefit Many contributors Few contributors Mass Scale
  40. 40. Few Benefit Many benefit Many contributors Few contributors Traditional policymaking
  41. 41. Few Benefit Many benefit Many contributors Few contributors Corporate open innovation
  42. 42. Few Benefit Many benefit Many contributors Few contributors Community Open Source
  43. 43. Few Benefit Many benefit Many contributors Few contributors Mass micro-credit
  44. 44. Few Benefit Many benefit Many contributors Few contributors Bespoke Niche Mass Scale Corporate open innovation Community Open Source
  45. 45. Few Benefit Many benefit Many contributors Few contributors Personalised Scaling social technologies Social innovation movements
  46. 46. Few Benefit Many benefit Many contributors Few contributors ScaleSpread
  47. 47. All of that has an impact on how social change comes about
  48. 48. Diagram Four: The Logic of Social Change
  49. 49. Big Impact Small Impact
  50. 50. Low investment High investment
  51. 51. Low investment High investment Big Impact Small Impact
  52. 52. Low investment High investment Big Impact Small Impact Social innovation means creating new ways to live
  53. 53. Low investment High investment Big Impact Small Impact Government IT programmes
  54. 54. Low investment High investment Big Impact Small Impact Physical regeneration
  55. 55. Low investment High investment Big Impact Small Impact Traditional public services: families in crisis
  56. 56. Low investment High investment Big Impact Small Impact Infrastructure platforms for mass engagement
  57. 57. Low investment High investment Big Impact Small Impact Bilbao Guggenheim
  58. 58. Low investment High investment Big Impact Small Impact Word of mouth Viral change
  59. 59. Low investment High investment Big Impact Small Impact Piggyback Connect small packets
  60. 60. The lessons for transformational social innovation:
  61. 61. Transformational social innovation is: highly engaged but often low volume
  62. 62. Transformational social innovation is: increasingly many to many
  63. 63. Transformational social innovation: seeks big impacts from small investments
  64. 64. Transformational social innovation: mixture of the very old and new
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