Bridging Generational Gaps in the Workplace                              Shira Harrington             Founder & President,...
T HE N EXT G ENERATION
S OME F RIENDLY D ISCLAIMERS   Create awareness not stereotypes   People are individuals -- diverse characteristics   G...
K IDS T HESE D AYS ! “Children today are tyrants.They contradict their parents,gobble their food and tyrannize        thei...
T RADITIONALISTS   View of Work:       Work is an obligation, not career fulfillment       Adherence to rule / policies...
B ABY B OOMERS•   View of Work:       Success = face time and “playing nice”       Work is my identity       Tend to be...
G ENERATION X   View of Work:       Independent, project focused       Respect is earned       Don’t micromanage me!  ...
M ILLENNIALS   View of Work:       View supervisors like their parents       Want to be kept in the loop       Work ha...
D ECLINE OF E MPLOYER L OYALTY       Who are YOU loyal to?   Older generations loyal to employer   1990s recession broke...
S UCCESSION P LANNING /                       M ENTORINGWhere is the next generation of employees?   Millions of Boomers ...
D ESIRE    FOR          W ORK - LIFE B ALANCE                   Every generation needs it!     Veterans are transitioning...
TECHNOLOGYOlder workers:   Forced to learn it   Often resistant and less proficientYounger workers:   Don’t know a worl...
C OMMUNICATIONOlder workers: face-to-face or phone  More formal, deferential to  authorityYounger workers: email, texting,...
E NGAGING THE G ENERATIONS   Manage Using The “Platinum Rule”   Foster a Culture of Innovation   Be Fair…not necessaril...
TOOLS         OF    E NGAGEMENT   Hire for Career Motivators   Manage Expectations…Early!   Solicit Performance Convers...
shira@purposefulhire.comwww.purposefulhire.com
Bridging Generational Gaps in the Workplace
Bridging Generational Gaps in the Workplace
Bridging Generational Gaps in the Workplace
Bridging Generational Gaps in the Workplace
Bridging Generational Gaps in the Workplace
Bridging Generational Gaps in the Workplace
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Bridging Generational Gaps in the Workplace

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Presented at Events by Design Small Staff Association Superheroes Workshop, October 16 2012

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Bridging Generational Gaps in the Workplace

  1. 1. Bridging Generational Gaps in the Workplace Shira Harrington Founder & President, Purposeful Hire
  2. 2. T HE N EXT G ENERATION
  3. 3. S OME F RIENDLY D ISCLAIMERS Create awareness not stereotypes People are individuals -- diverse characteristics Generational diversity affected by:  Parental upbringing and socialization  Socio-economic demographics
  4. 4. K IDS T HESE D AYS ! “Children today are tyrants.They contradict their parents,gobble their food and tyrannize their teachers.” Socrates (470-399 B.C.)
  5. 5. T RADITIONALISTS View of Work:  Work is an obligation, not career fulfillment  Adherence to rule / policies / structure  Knowledge is power / need-to-know basis  Command and control; military style
  6. 6. B ABY B OOMERS• View of Work:  Success = face time and “playing nice”  Work is my identity  Tend to be workaholics  Retirement or reinvention?• Personal Lives  “Sandwich Generation”, Financial crises, debt reduction, “Soccer Mom” stress
  7. 7. G ENERATION X View of Work:  Independent, project focused  Respect is earned  Don’t micromanage me!  Won’t sacrifice work-life balance for career  Waiting for Boomers to retire
  8. 8. M ILLENNIALS View of Work:  View supervisors like their parents  Want to be kept in the loop  Work hard / play hard  Demand options  Want latest technology  Demand immediate (hopefully positive) feedback
  9. 9. D ECLINE OF E MPLOYER L OYALTY Who are YOU loyal to? Older generations loyal to employer 1990s recession broke loyalty contract Millennials tuned to station WIIFM Employees are paid volunteers Focused on career advancement
  10. 10. S UCCESSION P LANNING / M ENTORINGWhere is the next generation of employees? Millions of Boomers eligible to retire Shortage of Gen-Xers to backfill leadership Mentoring is motivator for Millennials Recruit your Veterans / Older Boomers
  11. 11. D ESIRE FOR W ORK - LIFE B ALANCE Every generation needs it!  Veterans are transitioning out of the workforce  Baby Boomers are “sandwiched”  Gen-X “works to live”  Millennials don’t know any other way!  Helps with stress / burnout
  12. 12. TECHNOLOGYOlder workers: Forced to learn it Often resistant and less proficientYounger workers: Don’t know a world without Productivity tool, not a perk Receptive to reverse mentoring
  13. 13. C OMMUNICATIONOlder workers: face-to-face or phone More formal, deferential to authorityYounger workers: email, texting, FB Less formal, casual relationship to authority
  14. 14. E NGAGING THE G ENERATIONS Manage Using The “Platinum Rule” Foster a Culture of Innovation Be Fair…not necessarily Equal Offer Mentoring and Coaching Create Flexible Scheduling Options Keep Pace with Technology Be Open to Change
  15. 15. TOOLS OF E NGAGEMENT Hire for Career Motivators Manage Expectations…Early! Solicit Performance Conversations Keep Employees In the Loop Take Regular Pulse Checks Create Opportunities for Team Building Mentor for Career Advancement
  16. 16. shira@purposefulhire.comwww.purposefulhire.com

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