Information management
Impact of the distribution and enrichment of information on the
management and coordination of a hu...
 Cdt. Bert Brugghemans: Antwerp Fire Service
 Dr. Koen Milis: Campus Vesta
 Prof. Dr. Bartel Van de Walle: Tilburg Univ...
In which conditions do we work?
Experimental design
1 2
30
Not enriched Enriched
Decentral
Central
 Practical organisation
 4 participants X 2 exercises (1h) x 10 sessions
 Coordinator (DIR CP-OPS)
 CO Fire (DIR BW)
...
 All participants + observers = professionals
 Limited to
 Have knowledge of Belgian ICS & crisis management
 Are not ...
 Practical organisation
 Command post simulation
 Simulation of the terrain activities
 No strategic level
 Each group = 2 cases
 Train accident + HAZMAT + Residential area
 Fire in rave + MCI
 Start = 30 min after start inci...
http://www.pm.be/?lang=en
 Measuring?
 SART / every 10 minutes / group + observers
 3 dimensions
 Demand (of attentional resources)
 Supply (of...
Results
Situation awareness
P<0,01
Decision making
Group processes
Further results
 Enriching information of commanding officers has strong
impact on multidisciplinary coordinator
Further results
 Important risk on coordination neglect and role neglect,
mainly with centralisation
 “Demand of attention” = change inhibitor
Limitations & further research?
 Measuring decision making in action research
 Measuring situation awareness objectively...
Recommendations for practice
 Information management has to be implemented in crisis
management (legislation + practice)
...
Questions?
ISCRAM 2013: Impact of the distribution and enrichment of information on the management and coordination of a human-made f...
ISCRAM 2013: Impact of the distribution and enrichment of information on the management and coordination of a human-made f...
ISCRAM 2013: Impact of the distribution and enrichment of information on the management and coordination of a human-made f...
ISCRAM 2013: Impact of the distribution and enrichment of information on the management and coordination of a human-made f...
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ISCRAM 2013: Impact of the distribution and enrichment of information on the management and coordination of a human-made fast-burning crisis

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Authors: Bert Brugghemans – Koen Milis – Bartel Van de Walle

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ISCRAM 2013: Impact of the distribution and enrichment of information on the management and coordination of a human-made fast-burning crisis

  1. 1. Information management Impact of the distribution and enrichment of information on the management and coordination of a human-made fast-burning crisis Bert Brugghemans – Koen Milis – Bartel Van de Walle
  2. 2.  Cdt. Bert Brugghemans: Antwerp Fire Service  Dr. Koen Milis: Campus Vesta  Prof. Dr. Bartel Van de Walle: Tilburg University
  3. 3. In which conditions do we work?
  4. 4. Experimental design 1 2 30 Not enriched Enriched Decentral Central
  5. 5.  Practical organisation  4 participants X 2 exercises (1h) x 10 sessions  Coordinator (DIR CP-OPS)  CO Fire (DIR BW)  CO Medical (DIR MED)  CO Police (DIR POL)  4 observers In total about 100 professionals involved
  6. 6.  All participants + observers = professionals  Limited to  Have knowledge of Belgian ICS & crisis management  Are not fulltime crisis managers or didn’t have more than one real disaster last two years  Are involved in a public emergency agency  Typical? Fire officer of a smaller region, EM in a regional hospital, …  All on voluntary basis (test sessions, preps, …)
  7. 7.  Practical organisation  Command post simulation  Simulation of the terrain activities  No strategic level
  8. 8.  Each group = 2 cases  Train accident + HAZMAT + Residential area  Fire in rave + MCI  Start = 30 min after start incident
  9. 9. http://www.pm.be/?lang=en
  10. 10.  Measuring?  SART / every 10 minutes / group + observers  3 dimensions  Demand (of attentional resources)  Supply (of attentional resources)  Comprehension of the situation (understanding)  Observation reports  Group processes  Decision making  In-depth interview (coordinator)  Decision making (based on literature – impact of information on decision making)  Coordination neglect  Information shortage / overload  Perceived complexity
  11. 11. Results
  12. 12. Situation awareness P<0,01
  13. 13. Decision making
  14. 14. Group processes
  15. 15. Further results  Enriching information of commanding officers has strong impact on multidisciplinary coordinator
  16. 16. Further results  Important risk on coordination neglect and role neglect, mainly with centralisation
  17. 17.  “Demand of attention” = change inhibitor
  18. 18. Limitations & further research?  Measuring decision making in action research  Measuring situation awareness objectively  Tactical level vs strategic level (situation awareness -> sensemaking)  Methodology for IM in crisis management
  19. 19. Recommendations for practice  Information management has to be implemented in crisis management (legislation + practice)  First invest in crisis management of the different services (rol of the “adjunct”)  Central information management as coordination of multidisciplinary information management  Implementing course on IM in education  Further research on methods
  20. 20. Questions?

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