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Customer Service is the New Marketing Summit
Customer Service is the New Marketing Summit

04 Feb - 04 Feb 08
San Francisco, California, United States
From Thor 6 months ago

Category: Business & Management
11 members, 6 posts,
6 slideshows , 0 videos

Desc: Learn how smart organizations are turning customer service from just a cost center into an engine for building culture and creating evangelists.
Calendar_add This is a public event & you are not its member.
bnegelmann
jboutelle
dougpollei
spacejockeys
johnoday
monstro
amylola
theinfonaut

Pictures


Images from Flickr
tagged "csitnm"
www.flickr.com

Previous posts
Thor
Thor: This is the short introduction given by Thor Muller, Lane Becker and Amy Muller for the Customer Service is the New Marketing Summit.
Introduction: Customer Service is the New Marketing
Posted 6 months ago | 0 replies


Thor
Thor: Michael Murphy, who heads Virgin's customer service for 200+ companies, discusses how Virgin uniquely approaches customer service to create passionate users.
Virgin's Crown Jewels: Great Customer Service
Posted 6 months ago | 0 replies


Thor
Thor: Tony Hsieh, CEO of Zappos, details his 10 rules for creating a customer service focused organization.
Zappos lessons: Building a Customer-Focused Culture
Posted 6 months ago | 0 replies


Thor
Thor: Alex Frankel, author of The Unauthorized Adventures of a Front-line Employee, presents his experiences working undercover at Starbucks, Apple, Enterprise Rent-a-car and other firms.
Alex Frankel: Living the Brand
Posted 6 months ago | 0 replies


Thor
Thor: Heather Champ, Community Manager at Flickr, delivered this presentation at the Customer Service is the New Marketing Summit
Heather Champ - Scaling Customer Service
Posted 6 months ago | 0 replies


Thor
Thor: A presentation by Robert Stephens
Geek Squad: Marketing is a Tax You Pay for Being Unremarkabe
Posted 6 months ago | 0 replies



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