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Customer Service is the New Marketing Summit
04 Feb - 04 Feb 08
San Francisco, California, United States
Desc: Learn how smart organizations are turning customer service from just a cost center into an engine for building culture and creating evangelists.
This is a public event &
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Previous posts
Thor:
This is the short introduction given by Thor Muller, Lane Becker and Amy Muller for the Customer Service is the New Marketing Summit.
Posted 2 years ago
| 0 replies
Thor:
Michael Murphy, who heads Virgin's customer service for 200+ companies, discusses how Virgin uniquely approaches customer service to create passionate users.
Posted 2 years ago
| 0 replies
Thor:
Tony Hsieh, CEO of Zappos, details his 10 rules for creating a customer service focused organization.
Posted 2 years ago
| 0 replies
Thor:
Alex Frankel, author of The Unauthorized Adventures of a Front-line Employee, presents his experiences working undercover at Starbucks, Apple, Enterprise Rent-a-car and other firms.
Posted 2 years ago
| 0 replies
Thor:
Heather Champ, Community Manager at Flickr, delivered this presentation at the Customer Service is the New Marketing Summit
Posted 2 years ago
| 0 replies
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