The Airport IT Trends Survey 2007

Background The first Airport IT Trends Survey was launched in 2004 Airline Business and SITA have collaborated for over 7 years on the Airline IT Trends Survey which serves as the industry benchmark Cross-referencing the two surveys provides a detailed insight into the current shape of IT in a challenging air transport environment The survey aims to set out key industry benchmarks in the areas of: Management/strategic issues Outsourcing Technology trends Security and Related Trends

The first Airport IT Trends Survey was launched in 2004

Airline Business and SITA have collaborated for over 7 years on the Airline IT Trends Survey which serves as the industry benchmark

Cross-referencing the two surveys provides a detailed insight into the current shape of IT in a challenging air transport environment

The survey aims to set out key industry benchmarks in the areas of:

Management/strategic issues

Outsourcing

Technology trends

Security and Related Trends

Survey response This year’s survey results are based on responses from 79 respondents representing: Over 191 airports 48% of the revenues of the Top 100 airports 66% of the passenger traffic amongst the Top 100 (52% of the Top 200).* *Source: Airline Business - Airports Financial & Traffic Ranking 2004/05 Regional breakdown: 2007 2006 North America 33% 40% Europe 35% 29% Asia-Pacific 11% 16% Middle-East and Africa 10% 8% Central & Latin America 10% 7%

This year’s survey results are based on responses from 79 respondents representing:

Over 191 airports

48% of the revenues of the Top 100 airports

66% of the passenger traffic amongst the Top 100 (52% of the Top 200).* *Source: Airline Business - Airports Financial & Traffic Ranking 2004/05

Regional breakdown: 2007 2006

North America 33% 40%

Europe 35% 29%

Asia-Pacific 11% 16%

Middle-East and Africa 10% 8%

Central & Latin America 10% 7%

IT & Telecommunications as a % of total revenue (Base: All respondents answering – REVENUE WEIGHTED) 3.23% 2007 4.38% 2006 4.12% 2004 4.64% 2005 Weighted

Duration of IT strategy (Base: All respondents answering – UNWEIGHTED) Averages Unweighted: 2007 = 3.81 years 2006 = 4.10 years 2005 = 4.60 years 2004 = 3.86 years

Division of IT & Telecommunications spend (Base: Those respondents answering – REVENUE WEIGHTED) * Source – Airline IT Trends Survey 2007 55% Operational 45% Capital spend 2006

IT investment priorities in 2007 – Customer Drivers (Base: Those respondents answering – UNWEIGHTED)

Implementing IT projects – baggage processing (Base: Those respondents answering – UNWEIGHTED)

IT investment priorities in 2007 – Business Drivers (Base: Those respondents answering – UNWEIGHTED)

Implementing IT projects – passenger processing & service (Base: Those respondents answering – UNWEIGHTED)

Implementing IT projects – management & IT infrastructure (Base: Those respondents answering – UNWEIGHTED)

Implementing IT projects – airport operations (Base: Those respondents answering – UNWEIGHTED)

Use of Radio Frequency Identification tags (RFID) – Baggage (Base: Those respondents answering – UNWEIGHTED) AVERAGE : 2007 : 3.65 years 2006 : 3.03 years

Use of biometric identification – Employee access control (Base: Those respondents answering – UNWEIGHTED) AVERAGE : 2007 : 2.79 years 2006 : 2.33 years 2005 : 2.13 years

The Airport IT Trends Survey 2007 For further information: www.airlinebusiness.com www.aci.aero www.sita.aero