Your SlideShare is downloading. ×
0
Customer Care mit Scrum & Kanban
Customer Care mit Scrum & Kanban
Customer Care mit Scrum & Kanban
Customer Care mit Scrum & Kanban
Customer Care mit Scrum & Kanban
Customer Care mit Scrum & Kanban
Customer Care mit Scrum & Kanban
Customer Care mit Scrum & Kanban
Customer Care mit Scrum & Kanban
Customer Care mit Scrum & Kanban
Customer Care mit Scrum & Kanban
Customer Care mit Scrum & Kanban
Customer Care mit Scrum & Kanban
Customer Care mit Scrum & Kanban
Customer Care mit Scrum & Kanban
Customer Care mit Scrum & Kanban
Customer Care mit Scrum & Kanban
Customer Care mit Scrum & Kanban
Customer Care mit Scrum & Kanban
Customer Care mit Scrum & Kanban
Customer Care mit Scrum & Kanban
Customer Care mit Scrum & Kanban
Customer Care mit Scrum & Kanban
Upcoming SlideShare
Loading in...5
×

Thanks for flagging this SlideShare!

Oops! An error has occurred.

×
Saving this for later? Get the SlideShare app to save on your phone or tablet. Read anywhere, anytime – even offline.
Text the download link to your phone
Standard text messaging rates apply

Customer Care mit Scrum & Kanban

1,815

Published on

Published in: Education, Business, Technology
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total Views
1,815
On Slideshare
0
From Embeds
0
Number of Embeds
0
Actions
Shares
0
Downloads
4
Comments
0
Likes
0
Embeds 0
No embeds

Report content
Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
No notes for slide

Transcript

  • 1. Customer Care mit Scrum & Kanban. Timm Peters, etracker Director Customer Care Mitglied der Geschäftsleitung @BarCamp Hamburg 2011November 2011 © 2011 etracker GmbH 1
  • 2. I‘m here to tell you a story!November 2011 © 2011 etracker GmbH 2
  • 3. eBay & das Gefangenendilemma.November 2011 © 2011 etracker GmbH 3
  • 4. Neues St. Galler Management-Modell.November 2011 © 2011 etracker GmbH 4
  • 5. „In the electric world, change is the only stable factor.“November 2011 © 2011 etracker GmbH 5
  • 6. Open Marketing & Agile Sales.November 2011 © 2011 etracker GmbH 6
  • 7. Prozesse, Methoden & Tools.November 2011 © 2011 etracker GmbH 7
  • 8. Enterprise Marketing Management.November 2011 © 2011 etracker GmbH 8
  • 9. No Silver Bullet!November 2011 © 2011 etracker GmbH 9
  • 10. Best of Breed.November 2011 © 2011 etracker GmbH 10
  • 11. Wasserfall, Scrum & Kanban.November 2011 © 2011 etracker GmbH 11
  • 12. Einblick:November 2011 © 2011 etracker GmbH 12
  • 13. Scrum of Scrum of Scrum.November 2011 © 2011 etracker GmbH 13
  • 14. Business Development, Product Management, Marketing & Sales, IT, Support & Consulting.November 2011 © 2011 etracker GmbH 14
  • 15. Company Owner & Project Owner.September 2011 © 2011 etracker GmbH 15
  • 16. Task-Kanban-Board.November 2011 © 2011 etracker GmbH 16
  • 17. Employee Idea System.November 2011 © 2011 etracker GmbH 17
  • 18. Lessons Learned:September 2011 © 2011 etracker GmbH 18
  • 19. It‘s Change Management.November 2011 © 2011 etracker GmbH 19
  • 20. Sales: „I don‘t like Scrum!“November 2011 © 2011 etracker GmbH 20
  • 21. It‘s Lean Management.November 2011 © 2011 etracker GmbH 21
  • 22. Performance & Quality.November 2011 © 2011 etracker GmbH 22
  • 23. Vielen Dank! Wir sehen uns bei Facebook, XING, Twitter, …November 2011 © 2011 etracker GmbH 23

×