Website Usability

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Website usability pre-conference workshop at CiL2010.

Website usability pre-conference workshop at CiL2010.

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  • 1. Website Usability Amanda Etches-Johnson CiL2010
  • 2. Why usability?
  • 3. “ Technologies don’t become socially interesting until they become technologically boring. - Clay Shirky
  • 4. “ Technologies don’t become socially interesting until they become technologically boring. - Clay Shirky
  • 5. “ Library websites are unlikely to be socially interesting if they’re difficult to use. - Aaron Schmidt
  • 6. Website priorities interesting easy
  • 7. flash lincoln
  • 8. ?!
  • 9. 123 456
  • 10. 1
  • 11. website tips write for the web
  • 12. How do you feel about reading this text? This might be a perfectly acceptable way to write a research paper or novel but websites aren’t for reading. Sorry to break it to you. People don’t want to read your website. They want to find your information. They’re on a mission and all of the extra text you’re putting on the screen is getting in the way of letting them accomplish their goals.
  • 13. website tips Remove unnecessary words
  • 14. website tips Remove words
  • 15. content pathway content home content pathway content
  • 16. 1.5
  • 17. http://www.yourlibrary.org/ section/ref/12/list6/dir/ kids.html http://yourlibrary.org/kids
  • 18. 2
  • 19. website tips Redesign your website
  • 20. 3
  • 21. website tips Match labels & pages
  • 22. 4
  • 23. Appearance matters
  • 24. Appearance matters
  • 25. 5
  • 26. Whimsey
  • 27. 6
  • 28. Usability testing in five words
  • 29. Watch people use your website
  • 30. usability testing non - librarians
  • 31. Find a magazine article
  • 32. Find a magazine article
  • 33. Five second test
  • 34. crazyegg.com
  • 35. Planning for excellence
  • 36. Planning for excellence Usability inventory
  • 37. Planning for excellence 90 day assessments
  • 38. Planning for excellence 1. Forget current site 2. Gather planners 3. Determine audience 4. Assess & rank needs 5. Compare 6. Outline steps
  • 39. The web is made of people
  • 40. Make the web for people
  • 41. ?!
  • 42. :)!
  • 43. after the break... user needs divide the dollar card sort
  • 44. user needs [ try this with your web team ] [group 1] Amy is a 42-year old [group 2] Harrison is a 35- mother and homemaker who year old lawyer who works likes reading and cooking. At long hours and enjoys sports. night, after she puts her kids to Harrison uses the web for all bed, she likes playing cards his online banking, e-billing, online. and other conveniences. [group 3] Skye is 9. She uses [group 4] Randy is a 68-year old the web for email, IM, retired school bus driver who is homework and Webkinz.! new to the web. He has just started communicating with his grandkids over Skype. [15 minutes,15 things]
  • 45. divide the dollar [ try this with your users ] $100 Divide the $ across features according to importance Explain why Everything on your user needs list must be valued [10 minutes]
  • 46. card sort [ try this with your web team & your users] 1 team Group cards into categories Label your categories [10 minutes]
  • 47. user testing [ try this with your users] Watch people use your website
  • 48. user testing [ try this with your users] Watch people use your product
  • 49. user testing [ try this with your users] Watch people use your resource
  • 50. user testing [ try this with your users] Watch people use your service
  • 51. resources
  • 52. THANKS! INFLUX.US /SERVICES /BLOG