Patient Portal User Guide - Children's Hospital

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How to use East Tennessee Children's Hospital's Patient Portal.

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Patient Portal User Guide - Children's Hospital

  1. 1. EAST TENNESSEE CHILDREN’S HOSPITAL Use the Logon ID and password you were sent in an email to access your child’s portal. You will be able to change this password later.
  2. 2. EAST TENNESSEE CHILDREN’S HOSPITAL This is the home page of the Patient Portal. Here you can choose to see: • Appointment times •Your child’s medications •Visit history •Lab and test results •Billing Information •Discharge information
  3. 3. EAST TENNESSEE CHILDREN’S HOSPITAL You can see the most recent updates about your child’s health on the home page.
  4. 4. EAST TENNESSEE CHILDREN’S HOSPITAL Click on Health Record to see your child’s conditions, test results and reports from his doctor.
  5. 5. EAST TENNESSEE CHILDREN’S HOSPITAL This is what the Health Record home page looks like. You can find all the information about your child’s health here.
  6. 6. EAST TENNESSEE CHILDREN’S HOSPITAL To see the hospital bill for your child’s care, click on Billing on the home page. You will be able to see all of your accounts in one place. Choose Print on the right side of the page if you would like to print your bill.
  7. 7. EAST TENNESSEE CHILDREN’S HOSPITAL If you want to change your password, go to Preferences on the home page. Then choose Change Password from the menu on the right side of the User Preferences page.
  8. 8. EAST TENNESSEE CHILDREN’S HOSPITAL If you are having problems using the Patient Portal, contact the Medical Records Department at 865-541-8102.

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