This document presented information on how smarter government approaches can improve public safety. It discussed challenges governments face related to changing demographics, economic conditions, and security threats. The presentation outlined how analytics can help agencies increase effectiveness, reduce fraud and errors, lower costs of crime, and improve resource management. It provided examples of how Memphis, a Canadian city, and Madrid have benefited from analytics by reducing response times, uncovering new insights, and decreasing crime rates. The presentation described key elements of a smarter public safety approach and how IBM can help agencies assess their maturity and implement integrated, trusted information systems to enhance situational awareness and decision making.

1. Presented by
Date
Smarter Government – Public Safety
Improving the economic health, welfare and safety
of society
© 2012 IBM Corporation

2. Smarter Government – Public Safety
Providing leadership in the face of global challenges.
Changing demographics increase Government finances
the cost of social protection significantly weakened by
the global financial crisis
Citizens expect better and more
responsive government services from Rising energy costs, water
supplies at risk
Every major country affected by
terrorism and regional conflicts
2 © 2012 IBM Corporation

3. Smarter Government – Public Safety
Governments face challenges – and opportunities -- in every
functional area.
Increase outcome Savings from reduced Savings from reduced
effectiveness fraud and error fraud and error
26% to 58% £ 3.1 billion $1.2 billion
Percent of government Estimates of fraud and error Amount New York State
spending allocated to social across all benefits during Department of Taxation and
protection 2009/10 in Great Britain Finance has decreased
improper payments since its
inception
Conserving energy, Reducing crime’s
increasing productivity true cost
4.8 billion hours $943 per person
Additional hours that traffic The tangible social and
congestion forced Americans to economic cost of crime in
spend on the roadways, a loss Canada -- $31.4 billion, or
of 3.9 billion gallons of fuel $943 for each man, woman
worth $115 billion and child
3 © 2012 IBM Corporation

4. Smarter Government – Public Safety
To ensure the economic health, welfare and security of their citizens,
government leaders are prioritizing these imperatives:
Improve Citizen and Build Intelligent Strengthen National Manage Resources Improve Public
Business Services Transportation Systems Security More Effectively
Safety
4 © 2012 IBM Corporation

5. Smarter Government – Public Safety
The information age creates a new series of challenges for Public
Safety Agencies.
Increasing public
Data overload New and emerging threats expectations
Increase in the volume The community (law abiding and Today’s economy and society
of information—much criminal) accesses and uses data are digitally interconnected—
in unstructured formats in new ways—increasingly citizens expect public services
mobile and interconnected to adapt
21%
Forecast growth path in $388 Billion 57%
global CCTV installations Global cost of cybercrime The percentage of city
2011−13 expenditure that can be
attributed to public safety
5 © 2012 IBM Corporation

6. Smarter Government – Public Safety
Public safety agency leaders are changing their approach to mitigate
today’s threats.
Greater collaboration and coordination between
people, information and processes
People
Yesterday’s approach Smarter public safety
approach
• Back-office analysis
• Analysis at the core of all
• Specialized analysts operations
• Jurisdiction-driven processes • Expanded community
• Post-incident investigative of users
management • Working across information
boundaries
Information Process
• Intelligence driven threat
management
• Real-time and predictive
analytics
6 © 2012 IBM Corporation

7. Smarter Government – Public Safety
What does a smarter public safety agency look like?
Coordinate and integrate trusted
information systems
Establish access to Enhance situational
relevant data awareness
Agency
Establish unified Enable proactive
threat assessment and planning and intelligence
response capability based decision making
These hallmarks apply to law enforcement, emergency management and disaster
response agencies
7 © 2012 IBM Corporation

8. Smarter Government – Public Safety
The City of Memphis Police Department reduces crime through
analytics and makes their city smarter and safer.
Over four years, crime
rates have decreased
by 19%
Crime hot spots quickly
identified, resources deployed
more efficiently
Responding officers have great
situational awareness, Business problem: The City of Memphis Police Department (MPD) had a
improving officer safety tremendous amount of data on crime but lacked a systematic way to analytically
harness the data and turn it into actionable insight.
Data and insight more easily Solution: Deploy an analytic solution enabling the city to harness their existing
shared with multiple agencies crime data and take proactive actions to reduce crime. A collaborative project
allowing for interagency including the MPD, the University of Memphis, ESRI and IBM.
collaboration
“It gives us a better idea of what type of crimes are occurring and when where
they are happening. That in turn gives us a better idea of how to utilize our
manpower.”
—Barbara Adams, Memphis Police Department
8 © 2012 IBM Corporation

9. Smarter Government – Public Safety
A city in Canada improves officer insight and efficiency makes their
city smarter and safer.
Data is resolved and related
automatically every hour.
On average
7000
new records per day.
Uncovered relationships and
linkages that they never knew
before. So far, the
Business problem: Officers were spending significant time and expense manually
5.5 million building linkages between arrest databases, street checks,
gang data, intelligence reports, and unstructured data sources.
identities Solution: Adopt analytic solutions to find non-obvious relationships among pieces
previously loaded have been of information, resolve identities and gain new insights into possible links to other
resolved to 3.5 million. known criminals and criminal activities.
9 © 2012 IBM Corporation

10. Smarter Government – Public Safety
The city of Madrid improves emergency response time and makes
their city smarter and safer.
The Emergency Response
Agency improved response time
by 15%
Established an integrated
communication system that
enhances situational awareness
Business problem: Reduce response times for emergencies and best allocate the
right resources to solve incidents quickly and most effectively. Their system was not
as integrated as it needed to be between agencies and technology.
Solution: An integrated response system that coordinates data, location
information, GPS data, historical data, current traffic and weather conditions.
Dispatchers can quickly gather all relevant data in regards to an incident and
dispatch the best resources, with route recommendations.
“All the different groups that aid and protect citizens are now able to deliver
information to the emergency response center concerning events and emergencies
happening in Madrid. And they receive instructions on where and how to intervene.”
—Fernando Garcia Ruiz, Head of Innovation & Development,
10 Department of Security, City of Madrid © 2012 IBM Corporation

11. Smarter Government – Public Safety
How do you build an efficient, effective and smarter public safety capability?
Business outcomes
• Establish access to relevant data • Enable proactive planning and intelligence
• Coordinate, and integrated trusted information systems based decision making
• Enhance situational awareness • Establish unified threat assessment and
response capability
Transformational stages
Information Proactive Unified Threat Optimized
Value
Access To A An Integrated and
Wide Variety of Trusted Integrated with Planning Assessment Environment and
Relevant Information Operations and Decision and Response Resources to
Information Base Making Anticipate, Prevent
Sources and Respond
Optimize
outcomes
Analyze
patterns
Manage
data
Maturity
11 © 2012 IBM Corporation

12. Smarter Government – Public Safety
We can help you plan and execute critical aspects of your journey.
IBM solution area:Public Safety
• Data Management • Emergency Response Solutions / IOC
• Data Analytics (i2, SPSS) • Real-Time Crime Center
• Crime Information Warehouse / Video
Correlation
Transformational stages
Access To A An Integrated and Information Proactive Unified Threat Optimized
Value
Wide Variety of Trusted Integrated with Planning Assessment Environment and
Relevant Information Operations and Decision and Response Resources to
Information Base Making Anticipate, Prevent
Sources and Respond
Optimize
outcomes
Analyze
patterns
Manage
data
Maturity
12 © 2012 IBM Corporation

13. Smarter Government – Public Safety
We apply systems thinking, tools and expertise to help you manage
complexity and the innovation process.
Process transformation
Mission Componentized target operating model that
Architecture enables mission definition and
transformation
Application transformation
Application Public Safety processes, services and data,
Architecture structured to enable the speed and flexibility
required to be efficient and effective
Operating environment transformation
Infrastructure
Systems that underpin process,
Architecture
application and technology blueprints
13 © 2012 IBM Corporation

14. Smarter Government – Public Safety
Data Management
Data consolidation, compression and management reduces cost, improves
performance and deepens insights for public safety.
Taking control of data Enables you to…
• Integrate data collaboration within agency
• Centralize controlled environment for data
management
• Enhance situational awareness using
existing data
• Structured and • Organized
unstructured • Automated
• Siloed • Improved
• Incomplete
14 © 2012 IBM Corporation

15. Smarter Government – Public Safety
Crime Data Analytics:
Data optimization creates an integrated view of structured and non structured
sources to enable more efficient deployment of resources and greater situational
awareness.
Enables you to…
Crime • Reduce crime rates
Statistics
• Improve safety for first responders
• Enhance performance management
Video Entity
Surveillance Analytics
Crime Data
Analytics
Social Other
Media Sources
15 © 2012 IBM Corporation

16. Smarter Government – Public Safety
Crime Information Warehouse / Real-Time Crime Center:
Provides a single, integrated and coordinated source of crime information data --
validated, counted and reported in accordance with federal and state reporting
standards.
Crime Information Enables you to…
Warehouse/RTCC
• Gain insight from information
• Uncover and unlock hidden connections
• Improve situational awareness
• Move from reaction to prediction
Structured Real-time and
and unstructured predictive output
data for improved
performance
16 © 2012 IBM Corporation

17. Smarter Government – Public Safety
Emergency Response / Intelligent Operations Center:
Data, communication and system optimization creates an integrated view of
structured and non-structured sources.
Government services
Enables you to…
Transportation • Centralize planning, organization, monitoring
and sharing of information
Public safety
• Improve safety for citizens and first responders
Analytics Healthcare • Collaborate across agency and multi-jurisdictional lines
Energy and
utilities
Unified, • Leaders
real-time view • Operators
Education of information • Public
Telecom
17 © 2012 IBM Corporation

18. Smarter Government – Public Safety
How do you access your capabilities today? What would you like
to improve?
Law Enforcement & Crime
• Identity verification?
• Improved crime prevention, fraud detection?
• Interrelationships between crime data, and/or individuals?
• Is data readily accessible, or is it siloed?
Emergency Response
Do you face…
• Incompatible and aging communications equipment
• Limited and fragmented funding
• Limited and fragmented planning at different levels
• Lack of coordination and cooperation amongst agencies
• Multiple management and information systems across the city/region that
cannot communicate with each other or be easily accessed?
The Public Safety maturity model can help evaluate current
maturity level aligned with your desired business outcomes.
18 © 2012 IBM Corporation

19. Smarter Government – Public Safety
How far along the journey are you?
Smarter Public Safety Summary Maturity Map
Maturity Level Exploring Investing Integrating Optimizing Innovating
Unified threat Limited collaboration Some collaboration with Active approach and A command and control State of the art command
with agencies working other agencies but progress made structure established to center provides
assessment and
in related areas constrained by in supporting effective optimize response across sophisticated real time
response incompatible processes, collaboration across all of the elements of intelligence feeds across
systems, behaviors etc services and organizations Public safety the public safety domain
Proactive planning Reporting primarily Can perform more detailed More sophisticated routine Analytical tools mine Use analytical techniques
through reporting analyses to inform reporting incl real time information to identify for optimizing the use of
and decision making
historical data from strategic and tactical alerts. Trend analysis and patterns and recommend intelligence across the
operating and resource decision making analyses used to support preventative actions. ecosystem of information
management systems investigations Understand how inputs providers
drive outcomes.
Responder First responders Can access information First responders workers First responders have State of the art tools
access information through common systems, use effective information access to intelligence from provide intelligence to
operational insight
through multiple, but difficult to integrate systems, including mobile multiple sources using the first responder,
separate systems across sources and tools mobile devices, in in real time—including
providers convenient formats and collaboration across
increasingly in real time other agencies
Integrated, trusted A variety of information Can integrate some of the Integrate and use Data quality is improved Information integrated and
sources often data, but have difficulty information from a variety through data matching, optimized as intelligence
information
unconnected and with some data (e.g. of sources using portals. name recognition etc by processing the data and
inconsistent unstructured, external to However data quality Share information across presenting
agency) needs to improve organizational boundaries in optimal formats
Access to Data collated from varied Some investment in new Wider range of information Strategic approach to Information collated from
established sources instrumentation (e.g. video including new sources, intelligence collection with a wide variety of sources
relevant data
(paper, tape etc.) making cameras) and conversion e.g. digital audio, internet, a plan for how data can be is processed so its use can
it difficult to collate, of some data to more social networking etc. and collated and converted to be optimized across the
process and share useable forms working with partners useable formats agency and partners
19 Source: IBM Center For Applied Insights. © 2012 IBM Corporation

20. Smarter Government – Public Safety
Which implementation approach best supports your business
objectives?
Business outcomes
• Establish access to relevant data • Enable proactive planning and intelligence
• Coordinate, and integrated trusted based decision making
information systems • Establish unified threat assessment and
• Enhance situational awareness response capability
Considerations
Business Design Service Levels Deployment Models Funding Options
Options
Get the parts, build it yourself Work with a vendor to design Count on a strategic partner to
and build it for you implement and run the solution
Access to skills, best practices, technology and financing must be
evaluated from the beginning to deliver desired results.
20 © 2012 IBM Corporation