Manager as Work System Designer: 13 Essential Questions
by Esther Derby on Aug 13, 2010
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Esther Derby's Agile 2010 talk. ...
Esther Derby's Agile 2010 talk.
Its 60 years since Deming said that the biggest problem with many companies is management that is off course. Despite recent interest in applying Lean concepts to software, not enough has changed. Why? We think of managers making decisions, setting priorities, organizing work, keeping budgets, hiring, and mentoring people. What we’ve overlooked is a manager’s role as designer. Managers are designers of the experience of work and of systems to produce valuable products. As designers, we need to ask and answer questions that will help us create those experiences and systems.
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