Leading Change: Why most change methods fail and what to do instead

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Many organizational changes founder and plod toward uncertain and disappointing results. Why? Because most most change processes assume a simple step-wise approach to a complex issue. Complex change requires leadership that connects, recognizes that emotional responses matter, and change can't be driven, only supported.
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About Esther Derby



I consult with you to help you develop a holistic view of your organization and take action to achieve optimum success. I coach you to boost your effectiveness and confidence as a manager, and I deliver workshops that bring insights to life, build skills, and engage your people in learning.



If you have questions about my services, contact me to schedule a free initial conversation. I'd be delighted to share my thoughts with you and learn about your company. 



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Leading Change: Why most change methods fail and what to do instead

  1. 1. Leading Change esther@estherderby.com www.estherderby.com +1 612 239 1214 @estherderby
  2. 2. 3 types of change: Esther Derby designing environments for agile success +1 612.239.1214 esther@estherderby.com www.estherderby.com twitter: @estherderby (c) 2014 esther derby
  3. 3. Simple and Linear Esther Derby designing environments for agile success +1 612.239.1214 esther@estherderby.com www.estherderby.com twitter: @estherderby (c) 2014 esther derby
  4. 4. Change is a matter of moving from one point to another. Both points are knowable and known. Esther Derby designing environments for agile success +1 612.239.1214 esther@estherderby.com www.estherderby.com twitter: @estherderby (c) 2014 esther derby
  5. 5. Dynamic, but Predictable Esther Derby designing environments for agile success +1 612.239.1214 esther@estherderby.com www.estherderby.com twitter: @estherderby (c) 2014 esther derby
  6. 6. Both points are knowable and known. If you know enough about point A, you can apply the correct force to move to point B. Put the change in motion, and it will follow a predictable path. Esther Derby designing environments for agile success +1 612.239.1214 esther@estherderby.com www.estherderby.com twitter: @estherderby (c) 2014 esther derby
  7. 7. Complex and Unfolding The end point isn’t clear from where you stand now…and isn’t /the end/. Many paths are possible. Some paths only appear after earlier changes take hold. Esther Derby designing environments for agile success +1 612.239.1214 esther@estherderby.com www.estherderby.com twitter: @estherderby (c) 2014 esther derby
  8. 8. Most changes in organizations are Complex. Esther Derby designing environments for agile success +1 612.239.1214 esther@estherderby.com www.estherderby.com twitter: @estherderby (c) 2014 esther derby
  9. 9. …but prescriptive change processes treat them as if they are Simple or Dynamic. Esther Derby designing environments for agile success +1 612.239.1214 esther@estherderby.com www.estherderby.com twitter: @estherderby (c) 2014 esther derby
  10. 10. Performance Prescriptive processes ignore emotional and performance effects. New ! Status Quo Current ! Status Quo Practice and! Integration Chaos Time Esther Derby designing environments for agile success +1 612.239.1214 esther@estherderby.com www.estherderby.com twitter: @estherderby (c) 2014 esther derby
  11. 11. Change aways involves! ! Identity! Status! Affiliation! Esther Derby designing environments for agile success +1 612.239.1214 esther@estherderby.com www.estherderby.com twitter: @estherderby (c) 2014 esther derby
  12. 12. Support Change: Connect Honor Assess Network Guide Evaluate Esther Derby designing environments for agile success +1 612.239.1214 esther@estherderby.com www.estherderby.com twitter: @estherderby (c) 2014 esther derby
  13. 13. Connect Esther Derby designing environments for agile success +1 612.239.1214 esther@estherderby.com www.estherderby.com twitter: @estherderby (c) 2014 esther derby
  14. 14. Connect with yourself • How do you feel about the change? • How do you feel about the people you’ll be working with? Esther Derby designing environments for agile success +1 612.239.1214 esther@estherderby.com www.estherderby.com twitter: @estherderby (c) 2014 esther derby
  15. 15. Connect with the other people involved in the change. • Do they want this change? • What will they gain? • What will they lose? • What are 5 valid reasons people might not want this change? Esther Derby designing environments for agile success +1 612.239.1214 esther@estherderby.com www.estherderby.com twitter: @estherderby (c) 2014 esther derby
  16. 16. Connect with the context of the change. • What is the reason for the change? • What is the desired outcome? • What are three other ways to achieve that outcome? Esther Derby designing environments for agile success +1 612.239.1214 esther@estherderby.com www.estherderby.com twitter: @estherderby (c) 2014 esther derby
  17. 17. Honor Esther Derby designing environments for agile success +1 612.239.1214 esther@estherderby.com www.estherderby.com twitter: @estherderby (c) 2014 esther derby
  18. 18. Honor... • What is valuable about the past. • What is valuable about the current state. • What is working well. • What you want to retain. Esther Derby designing environments for agile success +1 612.239.1214 esther@estherderby.com www.estherderby.com twitter: @estherderby (c) 2014 esther derby
  19. 19. Assess Esther Derby designing environments for agile success +1 612.239.1214 esther@estherderby.com www.estherderby.com twitter: @estherderby (c) 2014 esther derby
  20. 20. Assess... • What you can build on. • Who is interested in working with you. • What is possible from where you stand now. • What constraints and differences might catalyze change? Esther Derby designing environments for agile success +1 612.239.1214 esther@estherderby.com www.estherderby.com twitter: @estherderby (c) 2014 esther derby
  21. 21. Network Esther Derby designing environments for agile success +1 612.239.1214 esther@estherderby.com www.estherderby.com twitter: @estherderby (c) 2014 esther derby
  22. 22. • Analyze existing networks, and choose based on credibility and trust. • Build new cross-organizational networks to stimulate new connections, amplify difference, diffuse ideas. Esther Derby designing environments for agile success +1 612.239.1214 esther@estherderby.com www.estherderby.com twitter: @estherderby (c) 2014 esther derby
  23. 23. Guide Esther Derby designing environments for agile success +1 612.239.1214 esther@estherderby.com www.estherderby.com twitter: @estherderby (c) 2014 esther derby
  24. 24. Guide and support change and people • Understand what needs to be managed closely, and what needs to be managed loosely. • Catalyze. • Track and fan. • Offer support. Esther Derby designing environments for agile success +1 612.239.1214 esther@estherderby.com www.estherderby.com twitter: @estherderby (c) 2014 esther derby
  25. 25. Evaluate Esther Derby designing environments for agile success +1 612.239.1214 esther@estherderby.com www.estherderby.com twitter: @estherderby (c) 2014 esther derby
  26. 26. Evaluate • What have you learned? • What needs adjustment? • Are you saving what you wanted to save? • Are you seeing the results you wanted to see? • What do you need to change about the way you are changing? Esther Derby designing environments for agile success +1 612.239.1214 esther@estherderby.com www.estherderby.com twitter: @estherderby (c) 2014 esther derby
  27. 27. In his article, Slow Ideas, Atul Gawande tells the story of how new methods for maternal & infant care took hold in a busy hospital. 
 
 At the end of his article, Dr. Gawande interviews one of the nurses, asking her about why she listened to the younger, less experienced nurse sent to teach the new methods. Esther Derby designing environments for agile success +1 612.239.1214 esther@estherderby.com www.estherderby.com twitter: @estherderby (c) 2014 esther derby
  28. 28. “Why did you listen to her?” I asked. “She had only a fraction of your experience.” ! In the beginning, she didn’t, the nurse admitted. ! “The first day she came, I felt the workload on my head was increasing.” From the second time, however, the nurse began feeling better about the visits. She even began looking forward to them. ! “Why?” I asked. Esther Derby designing environments for agile success From Slow Ideas by Atul Gawande +1 612.239.1214 esther@estherderby.com www.estherderby.com twitter: @estherderby (c) 2014 esther derby
  29. 29. “She was nice.” ! “She smiled a lot.” ! “It wasn’t like talking to someone who was trying to find mistakes,” she said. ! “It was like talking to a friend.” ! ! ! Esther Derby designing environments for agile success From Slow Ideas by Atul Gawande +1 612.239.1214 esther@estherderby.com www.estherderby.com twitter: @estherderby (c) 2014 esther derby
  30. 30. People don’t resist change. They resist coercion. Esther Derby designing environments for agile success +1 612.239.1214 esther@estherderby.com www.estherderby.com twitter: @estherderby (c) 2014 esther derby
  31. 31. Connect Honor Assess Network Guide Evaluate Esther Derby designing environments for agile success +1 612.239.1214 esther@estherderby.com www.estherderby.com twitter: @estherderby (c) 2014 esther derby
  32. 32. …and things will change. Esther Derby designing environments for agile success +1 612.239.1214 esther@estherderby.com www.estherderby.com twitter: @estherderby (c) 2014 esther derby
  33. 33. ! ! Satir Change Model! ! Change Artistry. Derby, Gray, Rothman & Weinberg! ! Slow Ideas. Atul Gawande! ! Facilitating Organizational Change. Ed Olsen & Glenda Eoyang Esther Derby designing environments for agile success +1 612.239.1214 esther@estherderby.com www.estherderby.com twitter: @estherderby (c) 2014 esther derby
  34. 34. Esther Derby ! esther@estherderby.com ! +1 612.239.1214 ! www.estherderby.com ! @estherderby Esther Derby designing environments for agile success +1 612.239.1214 esther@estherderby.com www.estherderby.com twitter: @estherderby (c) 2014 esther derby

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