Deployment Booklet
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The Esquimalt MFRC's Deployment Booklet.

The Esquimalt MFRC's Deployment Booklet.

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Deployment Booklet Document Transcript

  • 1. Esquimalt MILITARY FAMILY RESOURCE CENTRE Your community. Your resource centre. Get connected. DSH DEPLOYMENT SUPPORT HANDBOOK
  • 2. Your community. Your resource centre. Get connected. Table of Contents Important Phone Numbers ..................................................................................................................... 4 MFRC Programs and Services Overview ............................................................................................ 5 Deployment Support ................................................................................................................................. 7 Deployment Resources ............................................................................................................................. 8 MFRC Resource Library ........................................................................................................................... 8 Resources for Adults ................................................................................................................................. 9 Adult Deployment Workshops.............................................................................................................10 Resources for Children and Youth ..................................................................................................... 11 Deployment Respite Childcare ............................................................................................................12 Emergency Childcare ...............................................................................................................................13 Deployment Family Support.................................................................................................................14 Deployment Information .......................................................................................................................15 Mission Information Line (MIL) ...........................................................................................................15 Member Assistance Program (MAP)..................................................................................................15 Military Family Identification Cards (MFID) ..................................................................................16 Tips for Preparing for Deployment ....................................................................................................17 Communication During Deployment................................................................................................18 Contacting the Member due to a Family Related Emergency................................................18 Mail Information .......................................................................................................................................20 Pre-Deployment Checklist.....................................................................................................................23 “Keeping in Touch” Tips ..........................................................................................................................24 Notes .............................................................................................................................................................27 This product was produced and printed by Lookout Newspaper and Creative Services: CFB Esquimalt, PO Box Stn Forces, Victoria, B.C. V9A 7N2 Ph: 363-3014 Email: frontoffice@lookoutnewspaper.com www.lookoutnewspaper.com �����������������������������
  • 3. Your community. Your resource centre. Get connected. Important Phone Numbers Keep these phone numbers handy for future reference MFRC 24 Hour Information Line ................................................................................ 363-2640 Toll free if calling from outside of Greater Victoria ..................................1-800-353-3329 Ship’s Movements Information Line (24 hour recording) ........................................... 363-2121 MFRC Deployment Coordinator (during regular business hours) ...............................363-3071 MFRC Emergency Services Coordinator (during regular business hours) ................ 363-2679 MFRC Francophone Services Coordinator (during regular business hours) ........... 363-3463 Chaplain’s Office (during regular business hours) ............................................................ 363-4030 Base Operator .................................................................................................................... 363-2000 Base Duty Officer....................................................................................................812-0603 (cell) Military Police Service (non-emergency line) ........................................................ 363-4032 Fleet Mail Office.................................................................................................................. 363-2176 Naden Mail Room .............................................................................................................363-4198 Base Orderly Room ......................................................................................................... 363-4288 Naden Athletic Centre .................................................................................................... 363-5677 Colwood Pacific Activity Centre (PSP Desk) ......................................................... 363-1009 Lookout (Base Newspaper) ...........................................................................................363-3014 Member Assistance Program .........................................................................1-800-268-7708 Mission Information Line...................................................................................1-800-866-4546 MFRC 24 Hour Information Line: 363-2640 (toll free: 1-800-353-3329) MFRC Locations and Hours of Operation MFRC-CPAC (Colwood Pacific Activity Centre – 2610 Rosebank Road) Monday to Friday: Saturday: •7:30 a.m. to 11:00 a.m. •9:00 a.m. to 12:00 noon •noon to 6:30 p.m. •1:00 p.m. to 5:00 p.m. •7:15 p.m. to 9:00 p.m. Closed on Sundays and Statutory Holidays Work Point MFRC Signal Hill MFRC 316 Anson Street 1505 Esquimalt Road Monday to Friday: Monday to Friday: •8:30 a.m. to 12:00 noon •8:30 a.m. to 4:30 p.m. •1:00 p.m. to 4:30 p.m. MFRC Website: www.esquimaltmfrc.com 4 MFRC Deployment Suppor t Handbook
  • 4. Your community. Your resource centre. Get connected. MFRC PROGRAMS AND SERVICES OVERVIEW What is the Esquimalt MFRC? The Esquimalt Military Family Resource Centre (MFRC) is a nonprofit, charitable organization. The MFRC fosters and supports individual, family and community well-being by providing services and support that address the uniqueness of our military families. A volunteer Board of Directors of which 51% must be civilian spouses of full-time serving Canadian Forces members governs the MFRC. Why is this handbook useful? This Handbook has been designed with the military member in mind and whoever has a military member in their family – whatever your family back- ground may be. Our goal is to provide you with useful information for your and your loved ones. Our goal is to keep you informed, connected and think- ing of your pre-deployment plans. What’s your plan? When you are away or your loved one is, having this package can make a huge difference. Being deployed or separated due to work-related reasons cre- ates a unique situation that requires a lot of preparation and effort. Having the answers at your fingertips will assist you in this process. We are a “one stop shopping” type of organization. If you need assistance, want to remain connected or are looking for information call our 24 Hour Information Line, 363-2640 (toll free: 1-800-353-3329). Isn’t this information only for families with kids? What if I’m single? Did you know about the Mission Information Line? Did you know your parents or friends can also call to get information about your deployment while you are away? What about a checklist already tailored to make sure you are organized at home before your departure? How well do you know the services we provide? Did you know your friends and family can drop off letters and parcels for free at the MFRC? These are just a few examples of the services “singles” can access. Familiarize yourself with our services found within with this handbook and let the MFRC help you reduce or eliminate the many worries of a deployment. MFRC Deployment Suppor t Handbook 5
  • 5. Your community. Your resource centre. Get connected. MFRC PROGRAMS AND SERVICES OVERVIEW The MFRC provides programs and services that fall into the following four categories. • Personal Development and Community Integration • Child/Youth Development and Parenting Support • Family Separation and Reunion • Prevention, Support and Intervention Personal Development and Community Integration Mobility is an inherent part of the military lifestyle. Therefore, the MFRC helps military families integrate into their new community, enhances quality of life and promotes and supports personal, family and community develop- ment. Child/Youth Development and Parenting Support Positive parenting and support for the care and development of children and youth contribute to the health and well-being of families and communities. The MFRC supports parents in their care-giving role and provides opportuni- ties for healthy development of children and youth Family Separation and Reunion The operation and training requirements of the Canadian Forces often result in the absence of the Canadian Forces member from his/her family. The MFRC provides information, outreach and support to these families. Prevention, Support and Intervention Individual and family well-being has a significant impact on military readi- ness. The emphasis of the MFRC is to strengthen the existing capacity of individuals and families through primary preventative services. 6 MFRC Deployment Suppor t Handbook
  • 6. Your community. Your resource centre. Get connected. DEPLOYMENT SUPPORT The MFRC deployment program provides resources, programs, and support to Canadian Forces families prior to, during and after a deployment. A deployment means the assignment of military personnel on unaccompa- nied duty away from their normal Base of CFB Esquimalt. Examples of this would be temporary duty, courses, unaccompanied posting, imposed restric- tions (IR), overseas missions, at sea exercises and extended operations. Services provided by the MFRC deployment service include: • Resources and up-to-date mission information • Assistance during family-related emergencies • Drop-in centres • Mail drop-off • Special events and activities for adults and families • Deployment related publications for adults and children • Dedicated website - www.esquimaltmfrc.com • Volunteer family support networks • Family briefings – information sessions • Reunification briefings • Regular informal social gatherings • Deployment related workshops for adults and children • Deployment child care • 24 Hour Information Line (363-2640) • “Staying in Touch” phone service Drop-In During Deployment or Any Time • Comfortable lounge for families of deployed military members • Current deployment information • Coffee • Computers with internet and e-mail access • Children’s books, toys and games • Bulletin board about social events, programs, resources • Staff are available to assist with any questions you may have MFRC Deployment Suppor t Handbook 7
  • 7. Your community. Your resource centre. Get connected. DEPLOYMENT RESOURCES • Deployment Information Package These packages contain information to make deployment easier for military families. Pick up your package, or request that a package be mailed to you soon. • Video-Teleconferencing (Afghanistan) Stay connected with your loved one serving in Afghanistan through our Video Teleconference service. Enjoy a conversation with your loved one in a com- fortable, private office at MFRC-CPAC. Video Teleconferences are scheduled through the deployed Canadian Forces Member. • Video-Teleconferencing (Ships) Stay connected with your loved one during an extended deployment through our Video Teleconference service. Enjoy a conversation with your loved one in a comfortable, private office at MFRC-CPAC. Video Teleconferences are scheduled through the ship and usually happens as part of the Unit’s Sunday Information Session. • Deployment Resource Binder Each MFRC location has a binder full of deployment-related articles and information. • Staying in Touch Program The MFRC wants to stay in touch with friends and family members of mili- tary members while they are deployed. The MFRC can call weekly, monthly or bimonthly to keep loved ones informed, updated and connected. • MFRC Resource Library The MFRC offers a comfortable reading room and resource library offer- ing a well-stocked selection of printed and audio-video material. The resources available include information on Family Growth and Development, Relationships, Deployment Issues, Career Development and other human needs and concerns. Material may be loaned out for up to two weeks. Our MFRC Resource Library is located within our CPAC Location. 8 MFRC Deployment Suppor t Handbook
  • 8. Your community. Your resource centre. Get connected. RESOURCES FOR ADULTS Publications The MFRC has a wide variety of deployment related publications for adults. Publications are available in English and French, at each MFRC location, and also on our website. Family Handbook The Family Handbook includes information for families of deployed Canadian Forces members. Material includes resource information, check lists, family communications information, guides on health & well-being, and information on benefits and allowances. Preparing for Deployment Stress This booklet offers general suggestions for some of the common reactions faced through the different phases of deployment - pre-deployment, during deployment and post- deployment. It offers suggestions for both the departing Canadian Forces member and the spouse who is staying. Preparing for Critical Incident Stress This handbook offers assistance in recognizing, accepting and dealing with Critical Incident Stress. Critical Incident Stress is a normal reaction to an abnormal event, which is sudden and unexpected, disrupts one’s sense of control, involves the perception of a life threat, and may include elements of physical or emotional loss. Preparing for Reunion Stress This handbook offers assistance for military families reunited after unac- companied tours of duty. Reunion stress refers to the physical and emotional demands experienced by family members around the time of homecoming. Member Assistance Program This publication provides information on the Member Assistance Program. The Member Assistance Program offers qualified and confidential support to assist you in overcoming almost every problem that can affect your profes- sional or personal life. MFRC Deployment Suppor t Handbook 9
  • 9. Your community. Your resource centre. Get connected. DEPLOYMENT WORKSHOPS The MFRC has a variety of programs designed to help military members and their family cope with the significant challenges of deployment. Workshops are scheduled in accordance with expressed demand. Deployment work- shops are free, and in most cases, child care may be arranged. Check out the Deployment Section of our website at www.esquimaltmfrc.com for informa- tion and workshop descriptions. ADULT DEPLOYMENT WORKSHOPS Learn more about deployment and meet others who can understand your experience. These sessions run monthly, dates and locations can be found on the Family Network section of our website. Child care provided if booked in advance. 1. Preparing for Deployment Before your partner/spouse deploys, make sure you are prepared. No mat- ter how many deployments your family has experienced, this workshop can benefit you. Making sure you have all the checks in the box and understand- ing the emotional cycle of deployment will help you and your family prepare for your loved one’s upcoming absence. This workshop will be tailored to Afghanistan or Ship based deployments. 2. Dealing with Deployment A flexible attitude will benefit you while dealing with your current deploy- ment. We all cope differently when separated from our loved ones. Come on out and share what works for you and learn from others as we all share our best deployment coping strategies. This workshop will be tailored to Afghanistan or Ship based deployments. 3. Return and Reintegration Military families have identified reunion as their most challenging time to manage. We invite you a session designed to address your needs and con- cerns about family reunion. Operational stress can impact your reunion pro- cess. Having an understanding of the impact of transitioning from an active deployment to every day life is essential for your entire family – including your returning loved one. This workshop will be tailored to Afghanistan or Ship based deployments. Note: For those returning from Afghanistan the Return and Reintegration workshop will include a showing of the Battlemind DVD, a highly acclaimed U.S. Army program used to help soldiers and families understand about adjustment post-tour. Discover useful techniques and tips to have a successful homecoming. 10 MFRC Deployment Suppor t Handbook
  • 10. Your community. Your resource centre. Get connected. RESOURCES FOR CHILDREN AND YOUTH Children’s Survival Kit This package includes activities and discussion topics for parents to use with their children. Publications The MFRC has a wide variety of deployment related publications for children and youth. The purpose of these books is to bring some comfort to the chil- dren of deployed members while their parent is deployed. Available in English and French, at each MFRC location, and also on our website. Joey’s Mom is Going Away Joey, a four-year-old beaver, finds out that his mother is leaving home for a long time to help a family member. “We hope that young children, ages three to six, whose parents are deployed will relate to Joey’s experiences and enjoy doing activities with him,” says Nathalie Connolly, the book’s author. A Father to Be Proud Of A military father explains his absences to his children. Geared to younger chil- dren with lots of illustrations. My Mother is a Soldier This book addresses the experience of children who leave family and friends due to postings The story is told from the unique perspective of a five-year old living in a military community where his mother is a service member. Student Deployment Journal This activity book is targeted to children in the age group between 8 and 11. MFRC Deployment Workshops for Children Deployment Workshops for Children help children adjust to a parent being away on deployment. Workshops offer an opportunity for children to interact with other children who are going through the same experience. These work- shops will help validate your child’s feelings about deployment. Programs are designed for Preschool (age 3-5 years), School Age (age 6-8 years) and Preteen (age 9-12 years). If you are interested in registering your child up for one of the following workshops, call 363-2640 for information. Deployment Workbooks for Children (Coming Soon!!) We are currently developing Children’s Deployment Workbooks and a com- panion Parent’s Guide. These will enable children who are unable to attend the Deployment Workshops for Children to complete a series of exercises, related to deployment, with their at home caregiver. MFRC Deployment Suppor t Handbook 11
  • 11. Your community. Your resource centre. Get connected. DEPLOYMENT RESPITE CHILD CARE Free Deployment Respite Child Care (for children newborn to school age) is available through the MFRC for one continuous 3-hour period per week up to a maximum of 4 sessions per month when a military parent is deployed (or away for work related reasons) for 28 consecutive days or more (21 days for MCDV members). Punch cards (available at the MFRC) are used to keep track for the period during which each family can access the program. Parents must complete registration forms and follow established guidelines. This program is provided through MFRC fundraising dollars. If you have unique child care needs, call the MFRC: 363-2640. Saturday Deployment Respite Child Care Program (NEW!) Do you need a break but can’t take advantage of your “free punch card ses- sions” during the week? If you are eligible for Deployment Respite Child Care and would like a break on a Saturday, call us. Sessions will be once a month, up to three hours of continuous care and are for children 18 months to school age. Call the MFRC at 363-2640 to register. Space is limited. Session dates and times are available on our website. Read Me a Bedtime Story You can be part of your child’s bedtime routine even while you are away. Before you depart, make a videotape of yourself reading a story or doing another activity. Your child can enjoy it when you’re away. Age appropri- ate books and toys provided. Bring your own blank DVD. This program is free. Call 363-2640 to book an appointment. Stories from Sea Like our Read Me a Bedtime Story Program, members are able to read stories to their children while they are deployed. This program will have a repre- sentative onboard the ship who will have a library of books that the member can choose from and have themselves recorded while sailing. The “matched” book is also at the MFRC-CPAC, which can be signed out and allows the child to read along with mom or dad’s recording or DVD. Parenting From Afar Stay connected with each other during deployment through the Parenting from Afar program. Ask for the Parenting from Afar Pregnancy and Newborn Package, available at the MFRC and on ships. Both parents can share the experience of learning about their growing baby. Package includes handouts about pregnancy, breastfeeding and caring for your newborn. Call the MFRC for information. 12 MFRC Deployment Suppor t Handbook
  • 12. Your community. Your resource centre. Get connected. EMERGENCY CHILD CARE Phone 363-2640 to request emergency child care. The MFRC Emergency Child Care Service supports the ability of Canadian Forces members to be available for all types of duty by ensuring parents have access to child care in emergency situations. This is conducted by assisting families in the development of a family care plan, providing referrals to alter- nate full-time child care services, etc. In specific circumstances the Emergency Child Care Service may provide up to 72 hours of financial support for families during an emergency by paying for child care. Emergencies do not include recurring events during the course of a year. Such circumstances should be addressed in the family care plan. Emergency situations are expected to be resolved within a 24 - 72 hour period and are considered situations that are not foreseeable. Examples of emergencies that would clarify for this service are: • When the Canadian Forces member is away on duty and the spouse/ caregiver is unavailable due to illness. • When the Canadian Forces member is away on duty and the spouse/ caregiver is unavailable due to a family emergency. • When a single parent or both parents are Canadian Forces members and Canadian Forces duty requirements are such that the regular child care provider is unavailable. • When a child is ill and the parent is unable to access their usual child care arrangement at a time when the Canadian Forces member’s presence at work is critical to the militarily operation. MFRC Deployment Suppor t Handbook 13
  • 13. Your community. Your resource centre. Get connected. DEPLOYMENT FAMILY SUPPORT Deployment Programs support military families who have a loved one away on deployment, or away for any work-related reason. If you’re a military mem- ber who is deploying, please inform your family about the range of services available before, during and after deployment. Family Networks Family Networks are a great way to keep connected with other families. Participate in social activities, get the latest information about your loved one’s deployment and get mutual support from others who understand the military lifestyle. Check out the Family Network web pages: www.esquimaltmfrc.com. Each ship has a Family Network. For those who are not posted to a ship, we have the Terra Firma Network. Fill out the Family Network Contact Sheet, then email or drop it off at the MFRC. Information you provide is kept strictly confidential. algonquin.family@shawcable.com victoria.family@shawcable.com calgary.family@shawcable.com winnipeg.family@shawcable.com ottawa.family@shawcable.com mcdv.family@shawcable.com protecteur.family@shawcable.com Terra Firma – shore units and land regina.family@shawcable.com based deployments: vancouver.family@shawcable.com terrafirma.family@shawcable.com What to do if you need extra support If you need extra support, or if an emergency arises, counselling is available through the MFRC. We also have emergency resources that can support a variety of situations. If you need assistance, the MFRC can help. Navigator Program The military community includes families with special needs and responsibili- ties. Some families care for children with special needs, some include partners with health concerns and some help support their aging parents. If your family has special needs and responsibilities, the MFRC can help. Family Network Volunteer Opportunities Become a vital part of a successful deployment by getting involved as a Family Network Volunteer. Your six-hour per month commitment includes organizing special events and providing information/support to other military families. Have fun while meeting new people. Check out the Family Network Volunteer job description on our website of call the MFRC: 363-2640. Social Activities The primary purpose of these events is to provide you with an opportu- 14 MFRC Deployment Suppor t Handbook
  • 14. Your community. Your resource centre. Get connected. nity to get out, meet with other families, and share experiences/advice in a relaxed and fun setting. Your suggestions for activities are always welcome. Information on upcoming activities is available in the MFRC Activity Guide, on the MFRC website (www.esquimaltmfrc.com), through the Family Network representatives and web pages and by calling the MFRC at 363- 2640. DEPLOYMENT INFORMATION Information Sessions In partnership with the Units, the MFRC hosts regular information sessions. The sessions include: • Updated information regarding deployments • Personnel to answer any questions • Video Teleconferencing opportunities for families • Normally telephone or a video teleconference connection with ship or unit • Wellness sessions on a variety of topics • Potluck On-line Information (www.esquimaltmfrc.com) Updated information is available through links on the MFRC website: • Canadian Forces Department of National Defence Operations information • Canadian Military Families • Family Network Information • Postal Information • Deployment Workshops Mission Information Line (1-800-866-4546) The Mission Information Line is a toll free, bilingual telephone service for families of Canadian military personnel serving an operation role outside of Canada. The Mission Information Line provides families with: • Reassurance and support • Information access 24 hours a day • Line Personnel available from 5:00 a.m. to 9:00 p.m. Pacific time Monday - Friday (except on statutory holidays) Member Assistance Program (MAP) 1-800-268-7708 The Member Assistance Program (MAP) is a voluntary and confidential ser- vice, initiated by the Canadian Forces to help members and family members who have personal concerns that affect their personal well-being. Some of the MFRC Deployment Suppor t Handbook 15
  • 15. Your community. Your resource centre. Get connected. problems that the MAP may provide assistance with include: • Marital & family problems • Psychological problems • Interpersonal conflicts • Work-related problems • Substance abuse • Legal difficulties • Emotional problems • Financial difficulties • Gambling problems Any individual wishing to talk to a professional counselor or to make an appointment can simply call the Member Assistance Program, 24 hours a day, 365 days a year. MILITARY FAMILY IDENTIFICATION CARDS Who can get the Military Family Identification (MFID) Card? The Military Family Identification Card (MFID) is available to immedi- ate military family members, including spouses/common-law partners and children who are age 13 or over. The MFID is available to families of both Regular and Reserve Force members. What are the benefits of having an MFID Card? It is an identification card, which allows military family members age 13 and older to access specific base services. The MFID card is a national program with Bases/Wings across the country participating. What is the card for locally? • Base Library • Base Museum • CANEX • Military Discount Program • Identification when visiting Messes • Identification for PSP Programs • Access to Base when appropriate How do I get my card? • Canadian Forces member and family member(s) must be present to pro- cess the card, as both signatures are required. • Photo of family member(s) is taken at time of issue. • Process takes approximately 15 minutes. Where do I get my card? You can get your Military Family Identification Card through the Signal Hill MFRC or MFRC-CPAC during business hours. 16 MFRC Deployment Suppor t Handbook
  • 16. Your community. Your resource centre. Get connected. Volunteer with MFRC Deployment Programs If you are experiencing a deployment, or can relate and empathize with those who are, please consider becoming a Volunteer and lending your support to the Deployment Services Program. We have an increased need for Volunteers to assist with a variety of special events, activities and programs for military families during deployments. Call the MFRC for details: 363-2640. TIPS FOR PREPARING FOR A DEPLOYMENT The Emotional Cycle of Deployment PHASE STAGE TIME FRAME 1. Anticipation of loss 1- 6 weeks Pre-deployment 2. Detachment and withdrawal Last week before departure 3. Emotional Disorganization First 6 weeks of deployment 4. Recovery and Stabilization Variable duration (between During deployment stages 3 and 5) 5. Anticipation of Homecoming Last 6 weeks of deployment 6. Renegotiation of Relationship First 6 weeks home Post deployment 7. Reintegration of Stabilization 6 - 12 weeks More information available in the Preparing for Deployment Stress Handbook and the Emotional Cycle of Deployment Handout. Ways to Prepare for a Deployment • Attend the Pre-Deployment Briefing • Join a Family Network to meet other families who will have a similar experience • Pick up a Deployment Package (full of helpful information Ideas for a successful and manageable deployment • Register for your Family Network • Volunteer – check out Volunteer Opportunities online: www.esquimaltmfrc.com • Participate in the Deployment Workshops for Adults • Include children in planning activities and sending care packages to your deployed loved one MFRC Deployment Suppor t Handbook 17
  • 17. Your community. Your resource centre. Get connected. COMMUNICATION DURING DEPLOYMENT Several different methods of communication are available for families and military members during deployment. The MFRC can assist you in staying connected – even when you are far apart! To send regular, non-urgent messages to your deployed loved one, we recommend: • Sending an email • Sending a letter or parcel through the MFRC Mailing Program To send urgent messages to your deployed loved one, we recommend: • Calling the MFRC 24 Hour Information Line The MFRC 24 Hour Information Line at 363-2640 (toll free: 1-800-353- 3329 if calling from outside of Greater Victoria) can help you if you need to send an urgent message to your deployed loved one. All information is treated in a confidential manner. If the nature of your message is such that you need to be put in touch with a Chaplain, we will assist you in that process. Please provide us with the following information about the deployed member: • Rank, last and first name • Unit / Deployment Location • Department (if known) • Service Number • Rank and name of their direct superior on ship or at unit (if known) Please don’t hesitate to contact the MFRC for assistance. We can help! Email Information Email is great way to stay in touch with your deployed loved ones! Email can be sent to/from military members and their loved ones. All deployed ships have a webpage and guest book that the public can view and post messages on. Most military members have their own email address while on deploy- ment. For those who don’t have a personal email address during deployment, loved ones may send an email message to the general address (these addresses are available on the MFRC website at www.esquimaltmfrc.com), with the rank and full name of the person the message is intended for in the subject line. Please confirm your loved one’s email address prior to deployment. The fre- quency of sending and receiving emails varies due to satellite availability, mis- sion requirements and communication network stability. 18 MFRC Deployment Suppor t Handbook
  • 18. Your community. Your resource centre. Get connected. Email Guidelines To ensure a proper flow of communication between military members and their family, it is imperative to respect the following guidelines when sending email messages. Please note messages can’t contain: • attachments • graphics If sending an email to a unit’s general email address, please put the member’s rank, full name and department in the subject line. Email Irregularities Please note that occasionally units will not be able to send or receive emails due to satellite availability, the operational tempo, mission requirements, communication network stability and duty requirements of the unit during deployment. No computer at home? No problem! The MFRC can help! The MFRC will assist families who do not have access to a computer at home, but want to send email messages to their deployed loved one. Every MFRC location has a computer designated for families of deployed personnel who wish to send email to their deployed loved one – as well as for receiving mes- sages from their deployed loved one. • Sending a message – to send an email message to your deployed loved one, visit any MFRC location during business hours and type your message on our internet connected computer. Once you are done, the MFRC will assist you in sending the message, if you need assistance with this process – otherwise, you will be invited to send the email yourself. Please note: you must have the address of the member as the MFRC does not keep a list of individual email addresses. • Receiving a message – The MFRC will notify you by phone if we receive an email message for you. (Please remind the senders to indicate your full name and phone number in the subject line f the email). You may pick up mes- sages sent by your deployed loved one by visiting the MFRC to pick up your message, requesting that we send the message to a third party fax number or requesting the message be mailed to you through regular post. ** Please note: Email messages sent to you via the MFRC cannot be read over the phone. MFRC Deployment Suppor t Handbook 19
  • 19. Your community. Your resource centre. Get connected. MAIL INFORMATION A parcel from you will make your loved one’s day! The Canadian Forces (Canadian Forces) provides a free mail service for those who wish to send a package to a deployed loved one. You may send letters or parcels through this free service. Mail is sent to deployed personnel from the base according to a pre-set mailing schedule. Check the MFRC website for information on mailing deadlines for various missions and ships. The correct mailing address for a ship whether it is in Victoria or deployed, always remains the same: RANK / NAME / INITIAL HMCS (SHIP’S NAME), MESS # PO BOX 17000 STN FORCES VICTORIA BC V9A 7N2 The correct mailing address for a member while deployed on a non-ship deployment will be dependent on their location. Check our website www. esquimaltmfrc.com (click on Deployment / Postal Information) for updated addresses. OPERATION NAME (####) RANK / NAME / INITIAL UNIT / SECTION PO BOX (####) STN FORCES BELLEVILLE ONT K8N5W6 The Naden Post Office and the Fleet Mail Office in the Dockyard offer full Canada Post services. All letters and parcels can be mailed from these locations or from any Canada Post outlet. Size: Two conditions must be met regarding size: a. maximum length is 24 “and b. the maximum width is 12”. In the following illustration, the parcel has the following dimensions: length = 24” width = 12”, and height = 12”. All mail from members will be routed via international airmail back to Canada, where it will be Customs cleared prior to entering the Canadian mail stream. 20 MFRC Deployment Suppor t Handbook
  • 20. Your community. Your resource centre. Get connected. WHEN POSTAGE IS NOT REQUIRED For personnel on deployed HMC Ships, or deployed outside of Canada (the only exception is CFB Alert), the Canadian Forces provides a “free” mail ser- vice. This service allows personal mail, consisting of parcels and letters, from families, to be sent to service members on operational deployments. The following important points are to be noted: a) No charitable donations and/or humanitarian aid is permitted to be sent through this service (in accordance with policy issued by the VCDS). b) The maximum weight for parcels is 20 pounds (10 kilograms) c) Oversize or overweight parcels will not be accepted. d) Parcels must be properly addressed to members, which includes their rank, unit and operation. e) All parcels must have a detailed list of the contents on the front bottom left corner of parcel. f ) Letters may also be mailed. g) All parcels are x-rayed before dispatch overseas and subject to inspection by host country. h) The Canadian Forces and FMO are NOT responsible for any loss, theft or damage caused to items sent via this service. As there is no postage affixed to the items, no claim can be made through Canada Post; i) Return mail service for undeliverable mail without affixed postage will not be provided therefore, proper addressing is important; j) The sender must place their name, address and phone number on the top left corner of the parcel. This enables FMO to contact them should a prob- lem arise k) If you wish to register the mail or purchase insurance, postage is required. Also, by paying postage, packages of up to 40 pounds (20 kilograms) may be sent. MFRC Deployment Suppor t Handbook 21
  • 21. Your community. Your resource centre. Get connected. PROHIBITED ARTICLES The following articles are prohibited in the mail and will not be sent: a) Tobacco; b) Articles which are obscene / immoral; c) Compressed gases (aerosols); d) Flammable liquids or solids (lighter fluid, matches); e) Corrosive liquids or solids (bleach, acids, ammonia); f ) Explosives; g) Alcoholic beverages; h) Drugs and narcotics (including prescription drugs); i) Perishable items (fruit, meat); j) Batteries (fluid, lithium) k) Cologne, perfume; l) Fireworks m) Hairspray; n) Ink The above is not a complete list. If in doubt a complete list of prohibitive items is available by contacting either of the mail offices, the MFRC or check- ing the Canada Post website. Criminal Code and Other Offences Any person using the mail for the delivery of any one of the following items commits an offence: a) Articles that are obscene, indecent, immoral or scurrilous. b) Any information relating to bookmaking, pool-setting, betting or wagering. c) Articles relating to unlawful lottery schemes. d) Any article relating to schemes to deceive or defraud the public. e) Articles or special messages sent to any person with the intention to obtain money under false pretences. You may drop off your letter or parcel at: • Naden Mail Room, Building N34 (you must have proper ID to access the Base) • Fleet Mail Office (FMO) Building D37 (you must have proper ID to access Dockyard) • Any MFRC (see location information on page 4) • Canada Post (**Please note you must pay postage if you choose this option) Questions? Please do not hesitate to call the Fleet Mail Office at 363-2174 or 363-4791 or the MFRC at 363-2640. 22 MFRC Deployment Suppor t Handbook
  • 22. Your community. Your resource centre. Get connected. PRE-DEPLOYMENT CHECKLIST The following is a checklist to assist you in preparing for the unexpected as well as the routine aspects of daily life during deployment. It outlines several essential areas you may want to consider when preparing for a deployment. The transition from team to solo can be facilitated by recording all pertinent information for each of the items on the checklist, such as due dates, locations, policy or account numbers, etc. Legal Issues ❑ Home insurance ❑ Will ❑ Utilities ❑ Power of Attorney ❑ Security ❑ Life insurance ❑ Maintenance and warranties ❑ List of important documents and ❑ Computer Password where they are located Car Issues ❑ Other relevant insurance ❑ Maintenance and service records Financial Issues ❑ Insurance ❑ Create a Deployment Budget ❑ Registration and Driver’s Licence ❑ Accounts and safety deposit boxes, ❑ Mechanic Phone Number banking access PIN, keys ❑ Base Pass ❑ Investments ❑ Storage ❑ Allotments Phone Numbers for Information/ ❑ Income tax Support ❑ Online Banking Passwords ❑ Military Family Resource Centre ❑ Payment Plan for 363-2640 or 1-800-353-3329 ❑ Utilities ❑ Get your Military Family Identification ❑ Phone Card at the MFRC before deployment ❑ Cable ❑ Rent / Mortgage ❑ Padres ❑ Credit Cards ❑ Social Worker ❑ Create a Emergency Fund ❑ Parents/In Laws Travel Issues ❑ Child’s Emergency Contact ❑ Passport/Visa ❑ Family Network Email ❑ Leave Pass ❑ Mission Information Line – serving ❑ Immunization families of deployed Canadian Military Personnel – 1-800-866-4546 Health Issues ❑ Insurance For Specific Child Related Concerns ❑ Dental plan (All above plus) ❑ Medical records ❑ Deployment & Emergency Childcare ❑ Emergency plan Plan Home Issues ❑ Requirements for travel abroad with ❑ Mortgage/Rent children when one parent is absent ❑ Property tax (Homeowner Grant) ❑ Relevant school info Adapted from the Preparing for Deployment Stress - a DND publication of the Directorate of Health Treatment Services 1994 MFRC Deployment Suppor t Handbook 23
  • 23. Your community. Your resource centre. Get connected. Military members and families spend a lot of time apart. Whether it’s a spouse, parent, or relative who is away, a family can still remain close. Discussing communication expecta- tions — phone calls and letter writing — can make the difference in a deployment being difficult or manageable. Take a moment to review options for “Keeping in Touch!” Deployer As a couple Singles Keeping In Touch Tips BEFORE: Recognize your feelings, needs, and expectations and talk to your ✓ ✓ partner about them. Identify your support systems: Military Family Resource Centre, Family ✓ Network, family, friends, place of worship, etc Agree how often you will write, and what type of information will be ✓ ✓ shared. ✓ Be romantic before the deployment. Create special moments to cherish! ✓ Discuss and plan how you will spend deployment day. Plan ways to keep the connection with relatives. Decide who will write ✓ and/or send gifts to parents, etc. Discuss other ways to communicate: video and cassette tapes, DVD, ✓ ✓ TAMBERG, VTC, SAT phones, e-mail, or regular mail. Start homecoming plans and communicate them throughout the ✓ ✓ deployment. ✓ ✓ Register your family with the Family Network. ✓ ✓ Put your family on the mailing list for the Lookout Newspaper. Indicate special events, birthdays, school, and community activities ✓ on a calendar and duplicate. These calendars can also be used for the homecoming countdown. For special occasions, flowers and gifts can be ordered in advance for ✓ ✓ family members at home. ✓ ✓ Buy cards for special occasions before the deployment. Plan in advance for length and frequency of phone calls. Making a few ✓ ✓ ground rules for telephone calls will help keep phone bills under control. Discuss how you want to share bad news. Try to write about solutions ✓ ✓ or plans, not problems. Give your special someone a keepsake for the deployment. This is an ✓ ✓ emotional tie that can keep you connected when you feel lonely. Have photos taken of you and your family together and of your spouse ✓ ✓ or loved one alone. Discuss and develop a list of items for care packages the deployer ✓ ✓ ✓ wants and needs. ✓ ✓ ✓ Give your family the Military Family Resource Centre phone number. ✓ ✓ ✓ Give your family the Family Network Email address. Adapted from the Deployment Support Program - Desk Guide 2000. A pulication from the US Navy Personnel Command 24 MFRC Deployment Suppor t Handbook
  • 24. Your community. Your resource centre. Get connected. Deployer As a couple Singles Keeping In Touch Tips DURING: Number your letters to avoid confusion. Mail may accumulate before ✓ ✓ ✓ arriving in theatre. Write often. Writing can be in letter or journal form. Letting your ✓ ✓ ✓ friends and family know how day-to-day life is, and how you are, is important for successful separations. ✓ ✓ ✓ Write about homecoming plans. Encourage each other to achieve goals. Give praise when goals are ✓ reached. ✓ Write love letters. ✓ ✓ Videos, DVDs and audio tapes can enhance your communication. Care Packages: Service members like to get goodies from home. Here are a few suggestions: Cookies Audio tapes Playing cards ✓ ✓ Cereal Candy bars Grooming items Magazines Stamps Puzzles Books Hometown DVDs Videos newspapers Pictures Wrap food securely so it’s edible upon arrival. It can take up to a ✓ ✓ month for packages to reach any given destination. Keep a list of things you need to discuss by the phone. When you get ✓ ✓ ✓ a call, you will save frustration by talking about the “need to know” items first in case your call gets disconnected. ✓ ✓ Use prepaid phone cards where available. Check for international availability. Keeping In Touch Tips AFTER: • Expect face-to-face communication with your spouse or loved ones to feel awkward at first. One thing you can count on is that things will not be the same as when you left. You will be different; as will the people you left behind. • Take the time to listen to each other. Acknowledge the great job you both have done communicating with each other during the deployment. • Review the deployment: How well were you prepared for the deployment? What will you do differently during the next deployment? Did the frequency of mail or care packages meet your expectations? Were your phone bills manageable? Discussing the above statements and any other areas of concern may help build your relationship and coping skills for the next deployment. Adapted from the Deployment Support Program - Desk Guide 2000. A pulication from the US Navy Personnel Command MFRC Deployment Suppor t Handbook 25
  • 25. Your community. Your resource centre. Get connected. 26 MFRC Deployment Suppor t Handbook
  • 26. Your community. Your resource centre. Get connected. Notes ___________________________________________________ ___________________________________________________ ___________________________________________________ ___________________________________________________ ___________________________________________________ ___________________________________________________ ___________________________________________________ ___________________________________________________ ___________________________________________________ ___________________________________________________ ___________________________________________________ ___________________________________________________ ___________________________________________________ ___________________________________________________ ___________________________________________________ ___________________________________________________ MFRC Deployment Suppor t Handbook 27
  • 27. Your community. Your resource centre. Get connected. Notes ___________________________________________________ ___________________________________________________ ___________________________________________________ ___________________________________________________ ___________________________________________________ ___________________________________________________ ___________________________________________________ ___________________________________________________ ___________________________________________________ ___________________________________________________ ___________________________________________________ ___________________________________________________ ___________________________________________________ ___________________________________________________ ___________________________________________________ ___________________________________________________ 28 MFRC Deployment Suppor t Handbook
  • 28. Your community. Your resource centre. Get connected. Notes ___________________________________________________ ___________________________________________________ ___________________________________________________ ___________________________________________________ ___________________________________________________ ___________________________________________________ ___________________________________________________ ___________________________________________________ ___________________________________________________ ___________________________________________________ ___________________________________________________ ___________________________________________________ ___________________________________________________ ___________________________________________________ ___________________________________________________ ___________________________________________________ MFRC Deployment Suppor t Handbook 29
  • 29. Your community. Your resource centre. Get connected. Notes ___________________________________________________ ___________________________________________________ ___________________________________________________ ___________________________________________________ ___________________________________________________ ___________________________________________________ ___________________________________________________ ___________________________________________________ ___________________________________________________ ___________________________________________________ ___________________________________________________ ___________________________________________________ ___________________________________________________ ___________________________________________________ ___________________________________________________ ___________________________________________________ 30 MFRC Deployment Suppor t Handbook
  • 30. While your loved one is away, these services are here to support you. Your community. ▼ ▼ Your resource centre. Get connected. The MFRC has services to help you get through a deployment. • Family Networks provide • Free Weekly Respite Child Care information, social opportunities • Resource Library and mutual support. • Staying In Touch Program • Read Me A Bedtime Story • Deployment Workshops for Children and Adults • Volunteer Opportunities and more... Esquimalt Military Family Resource Centre 24 Hour Information Line: 363-2640 (Toll free 1-800-353-3329) www.esquimaltmfrc.com • mfrc@shawcable.com