Strengthening Social Inclusion in Multicultural Societies through Information Literacy<br />Esin Sultan Oğuz & SerapKurban...
Outline<br />Introduction<br />Importance of IL skills for multicultural societies<br />Aim and Methodology of the Researc...
Introduction<br />Most countries today are linguistically and culturally heterogenous<br />increasing rate of internationa...
Multicultural Libraries<br />Aim to provide equal access to information sources and services<br />multilingual collections...
Information Literacy as a Key Skill<br />“… a set of competencies that an informed citizen of an information society ought...
Importance of IL for Multicultural Communities<br />Well developed information literacy skills help:<br />to promote socia...
Role of Public Libraries in IL Training<br />Public libraries should provide training programs to equip newcomers with IL ...
A Research on Information Needs of Foreign Residents in Turkey<br />The aim of the research is <br />to uncover the distin...
Methodology<br />Survey conducted in 2010<br />Convenience sampling method<br />N= 77 respondents<br />Questionnaire (26 q...
Findings: Age and Gender Composition<br />
Findings: Turkish Language Proficiency<br />
Findings: Prerequisite Competencies for IL<br />
Findings: Information Needs<br />Six categories: <br /><ul><li> Information sources
 Library services
 Health
 Education
 Sports & Recreation
 Practical Issues</li></ul>Two variables: <br /><ul><li> Importance
 Fulfilment</li></ul>Each categoryis composed ofseveral items<br /> Mean scores of importance and fulfilment were compared...
Findings: Information Sources<br />1=novels, 2=newspapers, 3=books, 4=magazines, 5=DVDs, 6=music CDs, 7=dictionaries, <br ...
Findings: Library Services<br />1=a collection in the languages I know, 2= borrowing materials, 3=reference services, <br ...
Findings: Health Information<br />1=health centers, 2=health services, 3=local diseases, 4=health insurance, 5=emergency s...
Findings: Educational Information<br />1=free education services provided by municipality, 2= adult education programs, <b...
Findings: Recreational Information<br />1=activities on religious holidays, 2=addresses of churches etc., 3= cultural acti...
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Strengthening Social Inclusion in Multicultural Societies through Information Literacy

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  • Table 1. Level of Computer, Internet and Library Competences  ElementaryPre-Inter. IntermediateUpper-Inter.AdvancedTotal n%n%n%n%n% n% Computer1418.22633.83748.1000077100Internet1823.43849.42127.3000077100Library* 67.82633.82937.779.133.97192.2
  • 25 most important information needs In order: residence permit, festivals, fairs, Banking, Safety, orientation to new culture, how to find local information, emergency services, cultural activities, consumer rights, adult education programmes, travel insurance, housing, health insurance, how to find info on the Internet, pharmacy 7%24, health centres, sources about local informationservices for the disabled, tourism info, Magazines, health services, associations, charity, local diseases, local excursions.
  • who preferred to move to Didim due to its climate and relatively lower cost of livingOr in other languages as well…german, french etc. In order to find required information on the netEspecially sources on local information
  • 1. Main idea2. Long term plan 3. Short term plan
  • Strengthening Social Inclusion in Multicultural Societies through Information Literacy

    1. 1. Strengthening Social Inclusion in Multicultural Societies through Information Literacy<br />Esin Sultan Oğuz & SerapKurbanogluHacettepe University Department of Information Management<br />77th IFLA General Conference and Assembly, 13-18 August2011, San Juan, Puerto Rico <br />
    2. 2. Outline<br />Introduction<br />Importance of IL skills for multicultural societies<br />Aim and Methodology of the Research<br />Findings and Discussion<br />Conclusion and Suggestions<br />
    3. 3. Introduction<br />Most countries today are linguistically and culturally heterogenous<br />increasing rate of international migration<br />globalization<br />Multiculturalism<br />“the co-existence of diverse cultures”<br />Problems of multicultural societies<br />intercultural dialogue<br />mutual understanding<br />cultural integration<br />civic participation, social inclusion and social cohesion of new comers<br />
    4. 4. Multicultural Libraries<br />Aim to provide equal access to information sources and services<br />multilingual collections<br />diverse range of services in appropriate languages<br />trained staff members<br />Cultural mediators<br />Bridge cultural divide<br />Prepare immigrants for citizenship<br />Introduce new comers to the values of their new nation<br />Sustain them trough the initial period of adaptation<br />Equip new comers with essential skills for social inclusion <br />
    5. 5. Information Literacy as a Key Skill<br />“… a set of competencies that an informed citizen of an information society ought to possess to participate in that society...”<br />It is a key for<br />lifelong learning and self-directedlearning<br />sucess in school, work place and daily life<br />achieving personal, social, occupational and educational goals<br />improving personal choices and options <br />
    6. 6. Importance of IL for Multicultural Communities<br />Well developed information literacy skills help:<br />to promote social inclusion<br />to eliminate social exclusion<br />to promote personal and vocational empowerment <br />to maintain participative citizenship <br />to improve the competitive advantage of individuals<br />to promote employability and productivity<br />to strengthen integration into society<br />to strengthen intercultural competences<br />
    7. 7. Role of Public Libraries in IL Training<br />Public libraries should provide training programs to equip newcomers with IL skills<br />These programs should address the specific information needs of linguistically and culturally diverse groups <br />Developing such programs requires familiarity with the society in question<br />community anaysis<br />needs assessment<br />
    8. 8. A Research on Information Needs of Foreign Residents in Turkey<br />The aim of the research is <br />to uncover the distinct information needsof foreign residents in Turkey <br />to explore the importance of community information, information sources, and services to foreign residents <br />to explore to what extent these needs are being satisfied <br />
    9. 9. Methodology<br />Survey conducted in 2010<br />Convenience sampling method<br />N= 77 respondents<br />Questionnaire (26 questions)<br />Five-point likert scale (1 the least – 5 the most)<br />Descriptive statistics and paired-samples t-test<br />Didim – a town in southern Turkey<br />4000 foreign residents<br />
    10. 10. Findings: Age and Gender Composition<br />
    11. 11. Findings: Turkish Language Proficiency<br />
    12. 12. Findings: Prerequisite Competencies for IL<br />
    13. 13. Findings: Information Needs<br />Six categories: <br /><ul><li> Information sources
    14. 14. Library services
    15. 15. Health
    16. 16. Education
    17. 17. Sports & Recreation
    18. 18. Practical Issues</li></ul>Two variables: <br /><ul><li> Importance
    19. 19. Fulfilment</li></ul>Each categoryis composed ofseveral items<br /> Mean scores of importance and fulfilment were compared<br />
    20. 20. Findings: Information Sources<br />1=novels, 2=newspapers, 3=books, 4=magazines, 5=DVDs, 6=music CDs, 7=dictionaries, <br />8=encyclopedias, 9=children books, 10=sources about local information<br />
    21. 21. Findings: Library Services<br />1=a collection in the languages I know, 2= borrowing materials, 3=reference services, <br />4= training on how to find information in library, <br />5= training on how to find information on Internet, 6=training on how to find local information<br />
    22. 22. Findings: Health Information<br />1=health centers, 2=health services, 3=local diseases, 4=health insurance, 5=emergency services, <br />6=services for disable, 7=things to do after child birth, 8= things to do after death, <br />9= mother & child care, 10= pharmacies and pharmacology, 11= family doctor<br />
    23. 23. Findings: Educational Information<br />1=free education services provided by municipality, 2= adult education programs, <br />3=schools for formal education, 4=school registration, 5=pre-school education, 6=libraries, <br />7=services provided by libraries, 8=language courses, 9=translation and interpretation services<br />
    24. 24. Findings: Recreational Information<br />1=activities on religious holidays, 2=addresses of churches etc., 3= cultural activities, <br />4=tourism information, 5=transportation information, 6=travel insurance, 7= festivals, fairs, local activities, <br />8= sports clubs/amateur teams, 9=international social services/projects/activities, 10=local excursions<br />
    25. 25. Findings: Community Information<br />1= pharmacy 24/7, 2= consumer rights, 3=banking, 4=housing, 5=associations, charity, <br />6= orientation to new culture, 7= employment, 8= residence permits, 9=work permits, <br />10=driving licenses, 11=retailers, 12= maintenance & repairing services, 13=telecommunication services, <br />14=marriage and divorce procedures, 15=social security, 16=safety, 17=public amenities<br />
    26. 26. Findings: Overall Comparison<br />1= Information Sources, 2= Library Services, 3= Health, Education, 5= Sports & Recreation, 6= Practical Issues<br />
    27. 27. Findings: The Most Important Needs<br />Items rated as highly important<br />(4 points and above)<br />
    28. 28. Conclusions<br />Respondents’ Turkish language proficiency level is inadequate <br />Respondents possess basic library, computer and Internet skills<br />Development of these skills is necessary<br />They have training requirements<br />Current public library system fails to meet respondents’ needs<br />Lack of library sources and services in English<br />Lack of community information<br />
    29. 29. Suggestions<br />Long term: Improving the existing public library system <br />with respect to its multilingual and multicultural collection and services<br />Long term: Developing information literacy instruction programs<br />That address specific needs of foreign residents <br />Short term: Developing a web-based multilingual information literacy tutorial<br />focused on how to find local and community information<br />Short term: Developing a web-based multilingual portal for community information<br />
    30. 30. Esin Sultan Oguz & Serap Kurbanoglu<br />{esinsultan, serap}@hacettepe.edu.tr<br />Thanks for listening…<br />

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