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Strengthening Social Inclusion in Multicultural Societies through Information Literacy
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Strengthening Social Inclusion in Multicultural Societies through Information Literacy


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  • Table 1. Level of Computer, Internet and Library Competences  ElementaryPre-Inter. IntermediateUpper-Inter.AdvancedTotal n%n%n%n%n% n% Computer1418.22633.83748.1000077100Internet1823.43849.42127.3000077100Library* 67.82633.82937.779.133.97192.2
  • 25 most important information needs In order: residence permit, festivals, fairs, Banking, Safety, orientation to new culture, how to find local information, emergency services, cultural activities, consumer rights, adult education programmes, travel insurance, housing, health insurance, how to find info on the Internet, pharmacy 7%24, health centres, sources about local informationservices for the disabled, tourism info, Magazines, health services, associations, charity, local diseases, local excursions.
  • who preferred to move to Didim due to its climate and relatively lower cost of livingOr in other languages as well…german, french etc. In order to find required information on the netEspecially sources on local information
  • 1. Main idea2. Long term plan 3. Short term plan
  • Transcript

    • 1. Strengthening Social Inclusion in Multicultural Societies through Information Literacy
      Esin Sultan Oğuz & SerapKurbanogluHacettepe University Department of Information Management
      77th IFLA General Conference and Assembly, 13-18 August2011, San Juan, Puerto Rico
    • 2. Outline
      Importance of IL skills for multicultural societies
      Aim and Methodology of the Research
      Findings and Discussion
      Conclusion and Suggestions
    • 3. Introduction
      Most countries today are linguistically and culturally heterogenous
      increasing rate of international migration
      “the co-existence of diverse cultures”
      Problems of multicultural societies
      intercultural dialogue
      mutual understanding
      cultural integration
      civic participation, social inclusion and social cohesion of new comers
    • 4. Multicultural Libraries
      Aim to provide equal access to information sources and services
      multilingual collections
      diverse range of services in appropriate languages
      trained staff members
      Cultural mediators
      Bridge cultural divide
      Prepare immigrants for citizenship
      Introduce new comers to the values of their new nation
      Sustain them trough the initial period of adaptation
      Equip new comers with essential skills for social inclusion
    • 5. Information Literacy as a Key Skill
      “… a set of competencies that an informed citizen of an information society ought to possess to participate in that society...”
      It is a key for
      lifelong learning and self-directedlearning
      sucess in school, work place and daily life
      achieving personal, social, occupational and educational goals
      improving personal choices and options
    • 6. Importance of IL for Multicultural Communities
      Well developed information literacy skills help:
      to promote social inclusion
      to eliminate social exclusion
      to promote personal and vocational empowerment
      to maintain participative citizenship
      to improve the competitive advantage of individuals
      to promote employability and productivity
      to strengthen integration into society
      to strengthen intercultural competences
    • 7. Role of Public Libraries in IL Training
      Public libraries should provide training programs to equip newcomers with IL skills
      These programs should address the specific information needs of linguistically and culturally diverse groups
      Developing such programs requires familiarity with the society in question
      community anaysis
      needs assessment
    • 8. A Research on Information Needs of Foreign Residents in Turkey
      The aim of the research is
      to uncover the distinct information needsof foreign residents in Turkey
      to explore the importance of community information, information sources, and services to foreign residents
      to explore to what extent these needs are being satisfied
    • 9. Methodology
      Survey conducted in 2010
      Convenience sampling method
      N= 77 respondents
      Questionnaire (26 questions)
      Five-point likert scale (1 the least – 5 the most)
      Descriptive statistics and paired-samples t-test
      Didim – a town in southern Turkey
      4000 foreign residents
    • 10. Findings: Age and Gender Composition
    • 11. Findings: Turkish Language Proficiency
    • 12. Findings: Prerequisite Competencies for IL
    • 13. Findings: Information Needs
      Six categories:
      Two variables:
      • Importance
      • 19. Fulfilment
      Each categoryis composed ofseveral items
      Mean scores of importance and fulfilment were compared
    • 20. Findings: Information Sources
      1=novels, 2=newspapers, 3=books, 4=magazines, 5=DVDs, 6=music CDs, 7=dictionaries,
      8=encyclopedias, 9=children books, 10=sources about local information
    • 21. Findings: Library Services
      1=a collection in the languages I know, 2= borrowing materials, 3=reference services,
      4= training on how to find information in library,
      5= training on how to find information on Internet, 6=training on how to find local information
    • 22. Findings: Health Information
      1=health centers, 2=health services, 3=local diseases, 4=health insurance, 5=emergency services,
      6=services for disable, 7=things to do after child birth, 8= things to do after death,
      9= mother & child care, 10= pharmacies and pharmacology, 11= family doctor
    • 23. Findings: Educational Information
      1=free education services provided by municipality, 2= adult education programs,
      3=schools for formal education, 4=school registration, 5=pre-school education, 6=libraries,
      7=services provided by libraries, 8=language courses, 9=translation and interpretation services
    • 24. Findings: Recreational Information
      1=activities on religious holidays, 2=addresses of churches etc., 3= cultural activities,
      4=tourism information, 5=transportation information, 6=travel insurance, 7= festivals, fairs, local activities,
      8= sports clubs/amateur teams, 9=international social services/projects/activities, 10=local excursions
    • 25. Findings: Community Information
      1= pharmacy 24/7, 2= consumer rights, 3=banking, 4=housing, 5=associations, charity,
      6= orientation to new culture, 7= employment, 8= residence permits, 9=work permits,
      10=driving licenses, 11=retailers, 12= maintenance & repairing services, 13=telecommunication services,
      14=marriage and divorce procedures, 15=social security, 16=safety, 17=public amenities
    • 26. Findings: Overall Comparison
      1= Information Sources, 2= Library Services, 3= Health, Education, 5= Sports & Recreation, 6= Practical Issues
    • 27. Findings: The Most Important Needs
      Items rated as highly important
      (4 points and above)
    • 28. Conclusions
      Respondents’ Turkish language proficiency level is inadequate
      Respondents possess basic library, computer and Internet skills
      Development of these skills is necessary
      They have training requirements
      Current public library system fails to meet respondents’ needs
      Lack of library sources and services in English
      Lack of community information
    • 29. Suggestions
      Long term: Improving the existing public library system
      with respect to its multilingual and multicultural collection and services
      Long term: Developing information literacy instruction programs
      That address specific needs of foreign residents
      Short term: Developing a web-based multilingual information literacy tutorial
      focused on how to find local and community information
      Short term: Developing a web-based multilingual portal for community information
    • 30. Esin Sultan Oguz & Serap Kurbanoglu
      {esinsultan, serap}
      Thanks for listening…