BeCommerce Facts & Figures 2011

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Patricia Ceysens, Voorzitter BeCommerce

e-Commerce in Belgïe kent de grootste boom van Europa.

BeCommerce, de Belgische vereniging voor e-commerce, is trotse partner van deze E-shop Expo beurs en laat zijn cijfers BeCommerce Facts & Figures 2011 kennen.

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  • Je opmerkingen kan je hier per slide kwijt.Groetjes,Stijn
  • BeCommerce Facts & Figures 2011

    1. 1. BeCommerce Figures & Trends 2012: ECOMMERCE IN BELGIUMPatricia CeysensPresident of the Board of Directors
    2. 2. ContentIntroductionDistance selling figures and profile 2011Payment methodsDelivery methodsCommunication mixOpinions of the Belgian distant sellersTOP productsMobile commerceEmployment 2
    3. 3. BACK TO THE FUTURE The future of shopping1900 1950 2000
    4. 4. BACK TO THE FUTURE The future of shopping1900 1950 2000
    5. 5. BACK TO THE FUTURE The future of shopping1900 1950 2000
    6. 6. ContentIntroductionDistance selling figures and profile 2011Payment methodsDelivery methodsCommunication mixOpinions of the Belgian distant sellersTOP productsMobile commerceEmployment 6
    7. 7. Distance selling ProfileBelgian company vs. Foreign company 7
    8. 8. Distance selling ProfileDistance sales vs. Traditional sales 8
    9. 9. Distance selling ProfilePure player vs. Multichannel player 9
    10. 10. Distance selling Profile Share of distance selling in total turnover The share of the distance selling in totalbusiness turnover is higher in the last two years 10
    11. 11. ContentIntroductionDistance selling figures and profile 2011Payment methodsDelivery methodsCommunication mixOpinions of the Belgian distant sellersTOP productsMobile commerceEmployment 11
    12. 12. Payment methods Pure players Credit cards Debit cardsDirect Banking E-wallet Mobile PaymentPrepaid Cards / Vouchers 12
    13. 13. Payment methods All distance sellers Credit cards Debit cardsDirect Banking E-wallet Mobile PaymentPrepaid Cards / Vouchers 13
    14. 14. Payment methodsAverage amount per order 14
    15. 15. ContentIntroductionDistance selling figures and profile 2011Payment methodsDelivery methodsCommunication mixOpinions of the Belgian distant sellersTOP productsMobile commerceEmployment 15
    16. 16. Delivery methods Delivery to the end userIncrease in delivery by private transport services 16
    17. 17. Delivery methodsLogistics service provider 2 out of 3 distance sellers has Bpost as a logistics service provider 17
    18. 18. Delivery methods Time slot deliveryTime slot delivery methods are still emerging 18
    19. 19. ContentIntroductionDistance selling figures and profile 2011Payment methodsDelivery methodsCommunication mixOpinions of the Belgian distant sellersTOP productsMobile commerceEmployment 20
    20. 20. Communication mixAll distance sellers 2011 21
    21. 21. Social mediaFacebook is the most important social media for All distance sellers 2011 50% of the distance sellers. 22
    22. 22. Facebook commerce All distance sellers 201128% of all distance sellers are already engaged in Facebook commerce. 23
    23. 23. ContentIntroductionDistance selling figures and profile 2011Payment methodsDelivery methodsCommunication mixOpinions of the Belgian distant sellersTOP productsMobile commerceEmployment 24
    24. 24. OpinionsThe Belgian distance selling market will continue to grow in the next 2 years 25
    25. 25. OpinionsThe competition with foreign distance selling companies will increase in the next 2 years 26
    26. 26. OpinionsThe internet will become the main ordering method in the next 2 years 27
    27. 27. OpinionsThe Belgian legislation prevents the growth of my distance selling activities 28
    28. 28. ContentIntroductionDistance selling figures and profile 2011Payment methodsDelivery methodsCommunication mixOpinions of the Belgian distant sellersTOP productsMobile commerceEmployment 29
    29. 29. Top products Year Over YearTOP 5 is:(1) Electronics,(2) Home & garden,(3) Clothing,(4) Entertainment(5) Hard & software 30
    30. 30. ContentIntroductionDistance selling figures and profile 2011Payment methodsDelivery methodsCommunication mixOpinions of the Belgian distant sellers NEW since 2011TOP productsMobile commerceEmployment 31
    31. 31. Mobile commerce Reasons not to start with mobile commerceEngaged in mobile commerce? 15% does M-commerce, 50% is planning to Period to start with mobile commerce 32
    32. 32. Mobile commerce 2011Non-users mainly have other priorities 33
    33. 33. Mobile commerceMobile application vs. Mobile website 34
    34. 34. Mobile commerceSupported Operating Systems for mobile application When distance sellers are engaged in mobile commerce via a mobile application, iOS from Apple is always supported. 35
    35. 35. Mobile commerce The share of mobile commerce in the total turnover of distance selling 2011 Mobile commerce is already 2,6% of the total turnover of distance sellers.The average amount (incl. VAT) per mobileselling order in 2011 The share (%) of orders placed by mobile commerce in the total number of orders placed by distance selling 2011. 2,7% 36
    36. 36. Mobile commerce Top products 37
    37. 37. Mobile commerceReason to start with mobile commerce M-commerce is expected to generate additional e- business 38
    38. 38. Mobile commerce IT development & ResultsInternal vs External IT development Results of mobile commerce are satisfying 39
    39. 39. InhoudIntroductionDistance selling figures and profile 2011Payment methodsDelivery methodsCommunication mixOpinions of the Belgian distant sellersTOP productsMobile commerceEmployment 40
    40. 40. EUROPA= ,
    41. 41. Employment Needed profiles53,5% of the distance sellers has plans to hire new employees this year, mainly online marketeers. 42
    42. 42. Questions? Patricia CeysensPresident of the Board of Directors patricia.ceysens@becommerce.be twitter.com/becommerce www.becommerce.be 43

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