How to provide customer support information for your eshopbox site
Upcoming SlideShare
Loading in...5
×
 

Like this? Share it with your network

Share

How to provide customer support information for your eshopbox site

on

  • 719 views

This presentation is for the Eshopbox owners to provide customer support information for your eshopbox site.

This presentation is for the Eshopbox owners to provide customer support information for your eshopbox site.

Statistics

Views

Total Views
719
Views on SlideShare
602
Embed Views
117

Actions

Likes
0
Downloads
2
Comments
0

1 Embed 117

http://wiki.eshopbox.com 117

Accessibility

Upload Details

Uploaded via as Microsoft PowerPoint

Usage Rights

© All Rights Reserved

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
    Processing…
Post Comment
Edit your comment

How to provide customer support information for your eshopbox site Presentation Transcript

  • 1. How to provide customer support information for your Eshopbox site Category: Store SettingsEshopbox Wiki for Store Owners
  • 2. Welcome to Eshopbox Wiki What you will learn here ▪ What is customer support information ▪ Why to provide customer support information ▪ How to provide customer support informationA Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.
  • 3. 1 What is customer support informationA Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.
  • 4. What is customer support information ▪ Customer support information is your site’s contact information mentioned on your site for your customers’ convenience ▪ Customer support information includes ‘Support contact number’, ‘Support email address’ and ‘Contact address’A Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.
  • 5. 2 Why to provide customer support informationA Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.
  • 6. Why to provide customer support information ▪ Providing customer support information ensures better customer satisfaction as it helps your customers reach you in an easier way ▪ E.g. If your customer has some query and he wants to contact your site, he can do so by looking into the customer support information provided by you. This is a convenient way to get supportA Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.
  • 7. 3 How to provide customer support informationA Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.
  • 8. How to provide customer support information Step 2: ▪ Log into your Eshopbox using your Eshopbox ID/Email address and password ▪ Now you are on the My account page My account pageA Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.
  • 9. How to provide customer support information Step 3: ▪ You can now view the getting started page ▪ On this page, click on the ‘Provide your customer support information’ link. You will now be directed to the Store settings pageGettingstarted page Click this linkA Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.
  • 10. How to provide customer support information Step 4: ▪ On the store settings page, you can add your customer support number by clicking on the ‘Add your support number link ▪ You will now be directed to the ‘Edit contact number’ page Store settings page Add your support number linkA Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.
  • 11. How to provide customer support information Step 5: ▪ On the ‘Edit contact number page, you can enter the contact number in the blank field provided Edit contact number page Enter contact numberA Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.
  • 12. How to provide customer support information Step 6: ▪ On the ‘Edit contact number’ page, you have to mention the number of days when your customers can get in touch with you ▪ This can be done by selecting any one among the 3 available options. i.e. either ‘All days’ or ‘Week days’ or ‘one or more days in a week’ Select any one optionA Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.
  • 13. How to provide customer support information Step 7: ▪ On the ‘Edit contact number’ page, you also have to mention the time for which you will be available to your customers. It can either be selected as ‘24 hours’ or ‘Business Hours’ ▪ Click on the ‘Save changes’ button after entering the information Edit contact number page Select any one optionSelect thisbutton A Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.
  • 14. How to provide customer support information Step 8: ▪ You will now be redirected to the ‘Store settings’ page. On this page, you can add your support email information ▪ This can be done by clicking on ‘Add your support email’ link Click on this linkA Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.
  • 15. How to provide customer support information Step 9: ▪ You will now see the list of verified email addresses added by you ▪ To select the displayed address as your default email address, select the checkbox provided. After doing this click on the ‘Save changes’ button ankushgg@hotmail.com Select this checkbox SavechangesA Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.
  • 16. How to provide customer support information Step 10: ▪ You will now be redirected to the ‘Store settings’ page ▪ On this page, you can add your store’s contact address by clicking on ‘Store location’ link Store settings page Click on this linkA Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.
  • 17. How to provide customer support information Step 11: ▪ You will now be directed to the ‘Store location’ page ▪ On this page, you can add your store’s contact address by clicking on ‘Add your location’ link Click on this linkA Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.
  • 18. How to provide customer support information Step 12: ▪ Enter your site location address and Pincode in the blank field provided ▪ Also, select your ‘State’ and ‘City’ from the drop down menu. To select the displayed address as your default email address, select the checkbox provided ▪ Click on the save changes button to save the entered info Your address Checkbox Save changesA Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.
  • 19. For More Support Wiki : A collection of illustrative presentations which will guide you in a step by step manner to answer your store related queries. Knowledgebase : A repository of detailed articles that provide you with in depth information about running your store and understanding the process involved. Forum : An open community for Store owners to share and discuss everything about Eshopbox. Get real and practical solutions to most of your problems. Blog : A rich source of Tips, Articles and Announcements that keep you updated about the latest happening and techniques to enhance your art of selling online. Ask a question : Find simple answers to complex questions through our experts. For any further assistance, mail us at support@eshopbox.comA Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.