How to manage reviews and ratings
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How to manage reviews and ratings

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This presentation is for the Eshopbox owners that how they can manage reviews and ratings on their Eshopbox.

This presentation is for the Eshopbox owners that how they can manage reviews and ratings on their Eshopbox.

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How to manage reviews and ratings How to manage reviews and ratings Presentation Transcript

  • How to manage reviews and ratings Category: Store PromotionEshopbox Wiki for Store Owners
  • Welcome to Eshopbox Wiki What you will learn here ▪ What does managing your reviews and ratings mean ▪ Why to manage reviews and ratings for your products ▪ How to manage reviews and ratings for your productsA Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.
  • 1 What does managing your reviews and ratings meanA Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.
  • What does managing your reviews and ratings mean ▪ A review is an analysis and evaluation of a product available on your store by a person visiting your store ▪ Rating a product means classifying and ranking them based on a comparative assessment of it’s quality, standard and performance ▪ Managing your reviews means maintaining and updating the reviews of all the products available on your storeA Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.
  • 2 Why to manage your reviews and ratingsA Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.
  • Why to manage your reviews and ratings ▪ To maintain your reviews and ratings in an organized manner ▪ To improve your online store according to your reviews and ratings ▪ It is easier to locate and manage reviews and ratingsA Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.
  • 3 How to manage your reviews and ratingsA Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.
  • How to manage your reviews and ratings Step 1: ▪ Log in to your Eshopbox site control panel with your Eshopbox login Id and password ▪ Select ‘Reviews’ from the ‘Manage’ drop down menu Manage Tab Reviews LinkA Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.
  • How to manage your reviews and ratings Step 2: ▪ This will direct you to the ‘Manage Your Reviews’ page ▪ ‘Manage Your Reviews’ page contains a list of all the reviews and ratings given by visitors for the available products on your store Manage your reviews page Listing of all ReviewsA Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.
  • How to manage your reviews and ratings Step 3: ▪ To view more reviews, you can navigate to other pages by clicking on respective page number Page numberA Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.
  • How to manage your reviews and ratings Step 4: ▪ To change the status of a review, place your cursor on that review and select ‘Update status’ from the ‘Actions’ drop down menu Review Action drop downA Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.
  • How to manage your reviews and ratings Step 5: ▪ Now you will be redirected to the ‘Update review status’ page ▪ Select either ‘approve’, ‘pending’ or ‘disapprove’ from the drop down menu Update review ▪ Click on the ‘Save & Exit’ button to update the changes status page Click here Update statusA Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.
  • How to manage your reviews and ratings Step 6: ▪ An approved review will be visible on your store ▪ You can view reviews by filtering them according to date or status Filter according to status Filter according to dateA Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.
  • Good to know ▪ Reviews and ratings can be given by the visitors for any product on your eshopbox site ▪ You can change the status of a review at any point of time ▪ A disapproved status will not be visible on your eshopbox site ▪ Changes made to any of the reviews on your store must be timely updatedA Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.
  • For More Support Wiki : A collection of illustrative presentations which will guide you in a step by step manner to answer your store related queries Knowledgebase : A repository of detailed articles that provide you with in depth information about running your store and understanding the process involved Forum : An open community for Store owners to share and discuss everything about Eshopbox. Get real and practical solutions to most of your problems Blog : A rich source of Tips, Articles and Announcements that keep you updated about the latest happening and techniques to enhance your art of selling online Ask a question : Find simple answers to complex questions through our experts. For any further assistance, mail us at support@eshopbox.comA Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.