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How to configure feedback button on your eshopbox site
How to configure feedback button on your eshopbox site
How to configure feedback button on your eshopbox site
How to configure feedback button on your eshopbox site
How to configure feedback button on your eshopbox site
How to configure feedback button on your eshopbox site
How to configure feedback button on your eshopbox site
How to configure feedback button on your eshopbox site
How to configure feedback button on your eshopbox site
How to configure feedback button on your eshopbox site
How to configure feedback button on your eshopbox site
How to configure feedback button on your eshopbox site
How to configure feedback button on your eshopbox site
How to configure feedback button on your eshopbox site
How to configure feedback button on your eshopbox site
How to configure feedback button on your eshopbox site
How to configure feedback button on your eshopbox site
How to configure feedback button on your eshopbox site
How to configure feedback button on your eshopbox site
How to configure feedback button on your eshopbox site
How to configure feedback button on your eshopbox site
How to configure feedback button on your eshopbox site
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How to configure feedback button on your eshopbox site

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This presentation will guide eshopbox site owners in how to configure feedback button on your eshopbox site

This presentation will guide eshopbox site owners in how to configure feedback button on your eshopbox site

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  • 1. Category: Store PromotionEshopbox Wiki for Store Owners
  • 2. Welcome to Eshopbox Wiki What will you learn here ▪ What is a feedback ▪ Introduction to Get Satisfaction feedback service ▪ How to configure a feedback button on your siteA Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.
  • 3. 1 What is a feedbackA Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.
  • 4. What is a feedback ▪ A feedback is an information provided by a customer which reflects his experience or reactions about a product, process etc. at your site ▪ Feedback allows you to understand what is wrong, what needs to be changed and what is good at your site ▪ Feedback can be used to improve your site servicesA Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.
  • 5. 2 Introduction to Get Satisfaction feedback serviceA Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.
  • 6. Introduction to Get Satisfaction feedback service ▪ Eshopbox empowers your site with Get Satisfaction, a top-class customer service app/community. It allows customers to offer feedback, make suggestions, get their questions answered & get help about a product or service available on your site ▪ Why Get Satisfaction ▪ Get Satisfaction is a simple way to build online communities that enable productive conversations between you and your customers ▪ More than 50,000 companies use Get Satisfaction to provide a more social support experience, build better products, increase traffic and improve customer loyaltyA Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.
  • 7. 3 How to configure a feedback button on your siteA Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.
  • 8. How to configure a feedback button on your site Step 1: ▪ Go to getsatisfaction.com to configure a feedback button getsatisfaction.com home pageA Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.
  • 9. How to configure a feedback button on your site Step 2: ▪ You will get different plans under ‘Pricing & sign up’ tab but they are not free plans and require monthly fees ▪ We recommend you to choose ‘Set up a free community plan’ from footer ▪ This plan offers all the required features, for free In footer under plans tab ▪ Click on it and you will be directed to sign-up pageA Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.
  • 10. How to configure a feedback button on your site Step 3: ▪ Fill in your details to create an Your account with Get Satisfaction details ▪ Click on ‘Sign up’ Sign up to continueA Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.
  • 11. How to configure a feedback button on your site Step 4: ▪ Add your company details in the form e.g. Company name ‘easyystore’ ▪ Submit the information by clicking Your web address on ‘Add this organization’ button ▪ Remember your web address on get satisfaction. It’ll take you to the dashboard where you will manage feedbacks from your customers Submit your organization infoA Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.
  • 12. How to configure a feedback button on your site Step 5: ▪ Congrats! Now you have successfully created an account with get satisfaction ▪ To add feedback button, click on ‘Install our widgets’ link Feedback button optionsA Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.
  • 13. How to configure a feedback button on your site Step 6: ▪ Select the first widget like the screenshot below ▪ Click on ‘Get the code for this widget’ to customize the code Grab an HTML codeA Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.
  • 14. How to configure a feedback button on your site Step 7: ▪ You can customize your feedback button as per the design of your siteA Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.
  • 15. How to configure a feedback button on your site Step 7.1: ▪ Tab color: It shows that what color of feedback button you want on your site. By default your feedback button will appear in black colorA Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.
  • 16. How to configure a feedback button on your site Step 7.2: Idea is selected. Customer can also choose Questions , Problem or Praise ▪ Default type: It shows the preset first option to give the feedback, when any visitor clicks on your feedback button ▪ E.g. If you select ‘Idea’, then the visitor will be prompted as ‘share an idea’ ▪ However, the visitor will get 4 options to provide feedbackA Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.
  • 17. How to configure a feedback button on your site Step 7.3: ▪ Placement: It shows the position of the feedback button on your site ▪ E.g. If you select left, then your feedback button will be Feedback button with left placement placed at the left most corner of your siteA Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.
  • 18. How to configure a feedback button on your site Step 8: ▪ After customization make sure to click on ‘Update your code’ button Update code to ▪ Now copy the code carefully by save changes selecting the code and pressing Ctrl + C Copy the complete codeA Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.
  • 19. How to configure a feedback button on your site Step 9: ▪ Log in to your Eshopbox control panel with your login id and password ▪ Click on ‘Get Satisfaction feedback’ under Promote tab Promote tabA Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.
  • 20. How to configure a feedback button on your site Step 10: ▪ Paste (Ctrl + V) your get satisfaction code in the text box provided ▪ Then click on ‘Save’ button to submit your code to Eshopbox Paste Code Submit code to Eshopbox ▪ Congrats! That’s all you have to do to configure feedback option at your siteA Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.
  • 21. Good to know ▪ Appearance & functionality of your feedback button depends on the HTML code that you provide us. So copy & paste the code with care ▪ Your feedback button get integrated in your site within 72 hours ▪ You can manage the feedbacks provided by your customers at the web address you had given while submitting your company details e.g. http://getsatisfaction.com/easyystoreA Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.
  • 22. For More Support Wiki : A collection of illustrative presentations which will guide you in a step by step manner to answer your store related queries. Knowledgebase : A repository of detailed articles that provide you with in depth information about running your store and understanding the process involved. Forum : An open community for Store owners to share and discuss everything about Eshopbox. Get real and practical solutions to most of your problems. Blog : A rich source of Tips, Articles and Announcements that keep you updated about the latest happening and techniques to enhance your art of selling online. Ask a question : Find simple answers to complex questions through our experts. For any further assistance, mail us at support@eshopbox.comA Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.

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