Cost Of Not Finding Information Slideshare
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Cost Of Not Finding Information Slideshare

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Most workplaces struggle with the amount of information available to knowledge workers, yet information is not easily accessed.

Most workplaces struggle with the amount of information available to knowledge workers, yet information is not easily accessed.

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Cost Of Not Finding Information Slideshare Presentation Transcript

  • 1. The Cost of Not Finding Information BP Learning 17 Oct 2008
  • 2. Information Disaster
  • 3. Information Disaster
  • 4. Information …
    • Wrong
    • Missing or incomplete
    • Too much information
    • Multiple repositories
    • No single unified access point
  • 5. Vision
    • Right Information
    • Right People
    • Right Time
  • 6. How successful are most searches?
  • 7. Knowledge workers spend 15% to 35% of their time searching for information
  • 8. 40% of corporate users report that they cannot find the information they need to do their jobs
  • 9. 50% of most intranet searches are abandoned
  • 10.  
  • 11. 90% Of the time that knowledge workers spend in creating new reports is recreating information that ALREADY EXISTS .
  • 12. What Does All This COST ?
  • 13. Studies looked at:
    • How much time typical worker spends searching every week
    • What success is in finding information
    • How much time is spent recreating existing information
    • What the opportunity cost is
    • Increased call centre and technical support costs
    Studies by: IDC, Working Councils of CIO’s, AIMM, Ford Motor Company, Reuters, 1999-2001
  • 14. Based on typical enterprise of 1000 knowledge workers earning average $80,000 per year Here is what they found…
  • 15. $6M Cost of the time spent looking for and not finding information, not including opportunity cost or rework
  • 16. $12M Additional cost of the time spent reworking information because it hasn’t been found (15% of time spent in duplicating existing information)
  • 17. 30% avoidable calls to help desk…
  • 18. From THIS…
  • 19. Portal LAN KM storage area SAP Learning Solution BP Aids and Training ttp:training ile015 raining ile046 raining Livelink
  • 20. To this…
  • 21. And from this…
  • 22. To this …
  • 23. Summary
    • We cannot ignore the technologies available to us
    • The cost of not finding information is too great
  • 24. Sources and credits
    • KMworld.com : The high cost of not finding information, Susan Feldman, Posted March 1, 2004
    • Studies cited: IDC, Working Council of CIO’s, AIIM, Ford Motor Company, Reuters 1999-2001
    • Presentation by: Elke Scrimshaw