Project Presentation
Ms. Walaiphon Pheedharakon 4949201
Ms. Nuttaya Rojsanyakul 4949273
Ms. Nalinrat Phongchaiyong 4949278
Mr. Sompol Lertmaneetaweesup 4949282
Ms. Supak Chaivanit 4949284

Agenda
 Company Overview  Entity Relationship
Diagram
• Mission/Vision
• Business Function
 Recommended IS
• SWOT Analysis
 Cost and Benefits
 Problem Statement
Analysis
 Enterprise Analysis
 Financial Analysis
• Business Strategy
• Value Chain  Conclusion
• Function Model

Company overview
 IT Business
• A software industry
• An IT solution provider
 Product & Service
• Customized software
• Software development resource center
• Standard package implementation
• Technical support & services
• Training centre
 Branch
• 1 head office, 2 branch in Bangkok and
2 branches in upcountry.

Vision
“ We shall be The leading IT
professional company in Asia-Pacific”
 Excellent services
 Efficient and high quality product
 Reasonable price
 Human value
 Learning environment oriented

Mission
 Provide excellent service to
satisfy customer
 Improve process to meet best
practice and quality service
 Educate people and Thai
software industry to valuation
resource
 Focus on employee’s quality of
life and motivate to work
efficiently and happily

Business Function
Post
System Conceptual
Testing
Coding Implement
Implement
Analysis Design

System analysis

Conceptual design

Coding

Testing

Implement

Post Implement

SWOT Analysis
Strengths Weaknesses
 Full IT support & Turn-key  Separated database
solution  Weakness in resource
 CMMI Level 2 management
 Customized software  Information organization
 Alliance and Business partner
 High brand loyalty and
reputation
Opportunities Threats
 Technology advancement  High competition
 Growing demand in IT solution  Political unstable
 Support from government  Continuous change in
Technology
 Lack of workforces

SWOT
Internal
 Strengths  Weaknesses
• • Separate database
Full IT Support
• • Resource management
CMM-2
• • Informal Organization
Customized software
• Alliances with client
• Good loyalty & reputation

SWOT
External
 Opportunities  Threats
• Technology • High competition
Advancement • Political instability
• Glowing demand • Continuous change in
• Support from Technology
government • Lack of workforces

Problem Statement
 Separate Database between department
 Ineffectiveness in information management
 Difficult to do human resource allocation

Business Strategy: Differentiation
DIFFERENTATION in term of service
 CUSTOMISED SOFTWARE
 CONSULTING SERVICES

Value Chain Analysis
CSFs: Custo me r Satisfactio n, Standardisatio n, Re liable
Se rvice s
Infrastructure: General Management, Administrator, Accounting & Finance
Support Activity
HR Management: Recruiting professional & skilled employees, Training
Technology Development: Software development, R&D
Profit Margin
Procurement : Purchasing office supplies, software, hardware and application
Inbound Operations Outbound Marketing & Service
Primary Activity
Logistic Logistic Sales
-Collecting -Designing SW -Demonstrating -Pricing -Providing
-Testing
customers’ the developed -Surveying maintenance
requirement application software -Consulting
market’s
-Implementing -Providing
requirement
the software on-call services
Business Accurate Customization On-time Reasonable Customer
Drivers
On-time development Implementation
Requirements price satisfaction

CSFs: Custo me r Satisfactio n, Standardisatio n, Re liable
Se rvice s
Operations Outbound
Logistic
-Designing SW -Demonstrating
-Testing the developed
application software
-Implementing
the software
Customisation On-time
Business
Drivers On-time development Implementation

Function Model
Customize and implement software
Attain Plan Design Test Implement Provide Collect
customers project SW & application application technical payment
system system support
Verify term
Collect all Design high- Perform unit Deliver Assign term
Survey for
of payment
customer level test program to of warrantee
target
requirements document customer for customer
customers
Plan a Design Perform Implement Provide Issue invoice
Visit
project for program in integration system at maintenance for customer
customer to
customer detail for test customer service
get
programmer site
requirement
Propose a Design Perform Prepare user Collect
Provide
proposal software’s system test manual money from
technical
specification customer
support
Perform user
Sign contract Conduct Print receipt
Create
acceptance training for for customer
application
test customer
software

Function Model
Customize and implement software
Design software Test application Implement
& system application system
Design high-level Perform unit test Deliver program to
document customer
Perform Implement system at
Design program in
integration test customer site
detail for programmer
Design software’s Perform system Prepare user manual
specification test
Create application Perform user Conduct training for
software acceptance test customer

Entity Relationship Diagram
has
PROJECT
CUSTOMER
INVOICE Project ID
Customer ID
Customer ID
Invoice No. has
for Project Name
Customer Name belongs to
Customer ID
belongs to Project Description
receive Customer
Price
Contact Person
Contact Detail
Payment Date REQUIREMENT
has
Requirement ID
Project ID
Requirement
is for Details
EMPLOYEE
WORK PLAN PROJECT PLAN
Employee ID
Work Plan ID Project Plan ID
Employee Name
Resource Plan ID Project ID
Position
Employee Skill ID Project Plan Name
Salary
Plan Started Date Plan Started Date
Plan Ended Date
has Plan Ended Date
Actual Started Date Actual Started Date
Actual Ended Date Actual Ended Date
Estimated Man -day Status
Actual Man-day
includes
is for relates to
is linked with
contributes to
belongs to is set for
RESOURCE PLAN
EMPLOYEE SKILL SKILL
Resource Plan ID
is required by
Employee Skill ID
has Project Plan ID
Skill ID
Employee ID
requires Skill ID
is for Skill Name
Skill ID
Man-day Requirement
Experience
Actual Man-day

has
PROJECT
CUSTOMER
INVOICE Project ID
Customer ID
Customer ID
Invoice No. has
for Project Name
Customer Name belongs to
Customer ID
Project Description
receive Customer belongs to
Price
Contact Person
Contact Detail
Payment Date REQUIREMENT
has
Requirement ID
Project ID
Requirement
is for Details
EMPLOYEE
WORK PLAN PROJECT PLAN
Employee ID
Work Plan ID Project Plan ID
Employee Name
Resource Plan ID Project ID
Position
Employee Skill ID Project Plan Name
Salary
Plan Started Date Plan Started Date
Plan Ended Date
has Plan Ended Date
Actual Started Date Actual Started Date
Actual Ended Date Actual Ended Date
Estimated Man -day Status
Actual Man-day
includes
is for relates to
is linked with
contributes to
belongs to is set for
RESOURCE PLAN
EMPLOYEE SKILL SKILL
Resource Plan ID
is required by
Employee Skill ID
has Project Plan ID
Skill ID
Employee ID
requires Skill ID
is for Skill Name
Skill ID
Man-day Requirement
Experience
Actual Man-day

As Was
Operation
Manager
Team Leader
Team Leader
Programmer
Programmer

Recommended IS
Integrated
Resource Management System
(RMS)

RMS
 Objectives
• To improve human resource management.
• To enhance management’s efficiency in assigning jobs
and managing projects.
• To help management in managing their staffs and make
decisions on any coming projects.

RMS
 Users
• Operational Level: IT Staffs
• Middle Management Level: Project Managers and
Operation Managers
• Senior Management Level: General Managers

RMS
 Functions
• Web-based System
• Transaction Processing System (TPS)
• Management Information System (MIS)
• Decision Support System (DSS)

RMS
 TPS/ MIS
• Project Information
• Report Query
• Search
• Pickup Items List
• Item Lookup
• Item Request
• Permission Level

RMS

 DSS
• Resource-Task Allocation
• Resource Request
• Pickup Items List
• Allocation History
• Permission Level

RMS

RMS
 System Requirements
HARDWARE Specificaitons RAM Hard Disk SOFTWARE OS
Database IBM xSeries 346, 1GB*4 73.4GB*5 Microsoft Microsoft
Server Pentium Xeon DP SQL Server Windows
3.2GHz. 800MHz 2005 Server 2003
FSB (EM64T) Enterprise Enterprise
Edition Edition
Web Server IBM xSeries 346, 1GB*4 73.4GB*2 -IIS 6.0 Microsoft
Pentium Xeon DP Windows
-Windows
3.2GHz. 800MHz Server 2003
Server 2003
FSB (EM64T) Web Edition
Client
Access
License

RMS
 IS/ Non-IS Solutions
VC CSFs BDs IS Non-IS
Inbound Customer Satisfaction Accurate N/A Training
Logistics Requirements
Operations -Standardisation -Customisation N/A -CMM Certification
-Reliable Services -On-time -Communications from
Development Management and Policy
RMS
Setup
(TPS, MIS,
DSS)
Outbound Customer Satisfaction On-time RMS Communications from
Logistics Implementation (DSS) Management and Policy
Setup
Marketing & Customer Satisfaction Reasonable Price N/A Training
Sales
Services Customer Satisfaction Customer N/A CRM in term of
Satisfaction maintenance services

As Was

As Is
RMS

Cost Analysis
 Tangible Costs  Intangible Costs
• •
Hardware Time consumption for new
process
• Software
•
• Employee resistance
Manpower
• Opportunity cost
Tangible Cost Funds Needed (THB)
1. Hardware 553,400
2. Software 2,190,100
3. Manpower 80,000
4. Opportunity Cost 1,100,000
TOTAL 3,923,500

Benefit Analysis
 Intangible
 Tangible
• Improve information
• Increase revenue 12.5% by
availability
reducing employees’ idle time
• Improve decision making in
human management
• Increase effectiveness in
resource allocation
Annual Monetary Measures
Tangible Cost
(THB)
1. Increase revenue 12.5% 12,500,000
(Estimated revenue = 100M)
TOTAL 12,500,000

Financial Analysis
 Payback Period 4 months
 Return on Investment 214.87 %
 Cost-Benefit ratio 12.74 times
 Net Present Value 40,400,881.30 THB
 Profitability Index 11.3
 Return on investment 318%

Conclusion
Differentiation
Customer
Reliable
Satisfaction
Service
On-time
implementation
Effectiveness in Resource Allocation
IS