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SNS Bank is a leading provider of online Internet banking products within the Dutch financial market. Over the past three years, the bank has been converting traditional branch offices activities to online experiences. This transition has involved extensive business process implementations to put internal service processes, external service processes, and product selling channels online. In this session SNS Bank's Michel Blok provides a great example of how to interact in your jBPM processes using human tasks. Michel will discuss the implementation, which includes JBoss Seam, JBoss Cache, RichFaces, and JBoss Web Server, and all of the best practices to modularize your human task development in future projects.