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  1. 1. 1 listening Dr:Islam Mazen Senior med. Rep North Sini &Ism.2
  2. 2. Ground roles for the presentation2  Switch off mobiles.  Stop side talking.  No smoking.  Be positive.  Discussion at the end of each slide.
  3. 3. Agenda3  Facts.  Listening and hearing.  Importance of listening.  Why be A good listener.  Reasons why we do not listen.  Types of listening.  Barriers, bad habits to listening  Active listening.  Conclusion.
  4. 4. Facts4  More than 35% of businesses think listening is a top skill for success.  Less than 2% of people have had formal education with listening.
  5. 5. Total Communication Process Writing 9% Speaking 30% Reading 16% Listening 45% 5
  6. 6.  Listening & Hearing6  Hearing: Hearing is With the Senses. Ears pick up sound waves which are then transported to your brain.  Listening: Listening Is With the Mind. Communication process and, to be successful, is an active process
  7. 7. Importance Of Listening7  Listening to others is an elegant art.  Good listening reflects courtesy and good manners.  Listening carefully to the instructions of superiors improve competence and performance.
  8. 8. Importance Of Listening8  Listening is the most powerful form of acknowledgment.  Listening reduces stress and tension.  Listening creates acceptance and openness.  Listening promotes being heard.  Listening builds stronger relationships.
  9. 9. Importance Of Listening9  Good listening skill can improve social relations and conversation.  Listening is a positive activity rather than a passive or negative activity.
  10. 10. Why Be A Good Listener?10 Needs of the Speaker…  To be recognized and remembered.  To feel valued.  To feel appreciated.  To feel respected.  To feel understood.  To feel comfortable about a want or need.
  11. 11. 5 Basic Reasons why (We Do Not Listen)11  Listening is hard work.  Competition.  The rush for action.  Speed differences (125 wpm v/s 1000 wpm).  Lack of training.
  12. 12. Silence Models12  Anger and frustration silence.  Silence to listen to a lecture or study.  Silence of boredom.  Silence of the inability to understand the topic.  silence of appreciation or respect.
  13. 13. Barriers To Effective Listening13  1. Physiological Barriers Hearing problems, Rapid thought  2. Environmental Barriers Physical distractions.
  14. 14. Barriers To Effective Listening14  3. Attitudinal Barriers Preoccupation, egocentrism, fear of appearing ignorant, faulty assumptions  4. Sociocultural Barriers Cultural differences, gender differences  5. Lack of Training
  15. 15. Bad Listening Habits15  Criticizing the subject or the speaker.  Getting over-stimulated.  Listening only for facts.  Not taking notes or outlining everything.  Letting emotional words block message.
  16. 16. Types Of Listeners16  Active listener.  Demonstrator listener.  Self-listener or selfish listener.  limited attention listener.  curious listener.
  17. 17. Types Of Listening17  In terms of size: can be divided into self-listening between two individuals hear mass.  In terms of the confrontation Direct Indirect  In terms of purpose: exhibitor, Educational, directive, Recreational
  18. 18. Types Of Listening18  In term of listener action; Ignoring listening Selective listening Empathetic listening Active listening
  19. 19. Ignoring Listening19 Ignoring what the speaker say completely. It is the worst type of listening.
  20. 20. Selective Listening20  Listen only the portions of talk you want to listen and don’t listen the other portions.
  21. 21. Empathetic Listening21  It based on empathy.  Here the listener share the speaker his emotions and feelings and problems.
  22. 22. Active Listening22  The important type of listening.  In active listening, the receiver tries to understand what feelings, thoughts, & beliefs are being communicated and accepts it as the person’s own.  Go inside the heart and the mind of the speaker.
  23. 23. Active Listening23  Active listening is an important feature of successful persons.  In active listening, meaning and evaluation of a message must take place before a listener can respond to a speaker.  Our thought speed is much faster than speech speed.
  24. 24. Active Listening (4 Steps)24  Encouraging.  Restating.  Reflecting.  Summarizing.
  25. 25. Step 1:encouraging25  The purpose is to convey interest and to keep the person talking.  To do this don’t agree or disagree. Use noncommittal words in a positive tone of voice.  Be aware of your body language!
  26. 26. Step 2:restating26  The purpose is to show that you are listening and understanding.  To do this, restate the other’s basic ideas using your own words.  “If I understand you, you are saying…”  Be aware of your body language!
  27. 27. Step 3:reflecting27  Reflect what is said (in your words).  Reflect feelings.  Reframe  Move toward problem solving.
  28. 28. Step 4:summarizing28  The purpose is to pull important ideas, facts, etc. together,  To do this restate, reflect and summarize major ideas and feelings.  “These seem to be the key ideas you have expressed…,  Be aware of your body language!
  29. 29. Brief of listening29 L ook I nquire S ummarize T ake notes E ncourage Neutralize
  30. 30. Conclusion30  Importance Of Listening.  Types Of Listening.  Barriers To Effective Listening.  How To Be Active Listeners.
  31. 31. 31 Thank you