Ground roles for the presentation2 Switch off mobiles. Stop side talking. No smoking. Be positive. Discussion at the end of each slide.
Agenda3 Facts. Listening and hearing. Importance of listening. Why be A good listener. Reasons why we do not listen. Types of listening. Barriers, bad habits to listening Active listening. Conclusion.
Facts4 More than 35% of businesses think listening is a top skill for success. Less than 2% of people have had formal education with listening.
Total Communication Process Writing 9% Speaking 30% Reading 16% Listening 45% 5
Listening & Hearing6 Hearing: Hearing is With the Senses. Ears pick up sound waves which are then transported to your brain. Listening: Listening Is With the Mind. Communication process and, to be successful, is an active process
Importance Of Listening7 Listening to others is an elegant art. Good listening reflects courtesy and good manners. Listening carefully to the instructions of superiors improve competence and performance.
Importance Of Listening8 Listening is the most powerful form of acknowledgment. Listening reduces stress and tension. Listening creates acceptance and openness. Listening promotes being heard. Listening builds stronger relationships.
Importance Of Listening9 Good listening skill can improve social relations and conversation. Listening is a positive activity rather than a passive or negative activity.
Why Be A Good Listener?10 Needs of the Speaker… To be recognized and remembered. To feel valued. To feel appreciated. To feel respected. To feel understood. To feel comfortable about a want or need.
5 Basic Reasons why (We Do Not Listen)11 Listening is hard work. Competition. The rush for action. Speed differences (125 wpm v/s 1000 wpm). Lack of training.
Silence Models12 Anger and frustration silence. Silence to listen to a lecture or study. Silence of boredom. Silence of the inability to understand the topic. silence of appreciation or respect.
Barriers To Effective Listening13 1. Physiological Barriers Hearing problems, Rapid thought 2. Environmental Barriers Physical distractions.
Barriers To Effective Listening14 3. Attitudinal Barriers Preoccupation, egocentrism, fear of appearing ignorant, faulty assumptions 4. Sociocultural Barriers Cultural differences, gender differences 5. Lack of Training
Bad Listening Habits15 Criticizing the subject or the speaker. Getting over-stimulated. Listening only for facts. Not taking notes or outlining everything. Letting emotional words block message.
Types Of Listeners16 Active listener. Demonstrator listener. Self-listener or selfish listener. limited attention listener. curious listener.
Types Of Listening17 In terms of size: can be divided into self-listening between two individuals hear mass. In terms of the confrontation Direct Indirect In terms of purpose: exhibitor, Educational, directive, Recreational
Types Of Listening18 In term of listener action; Ignoring listening Selective listening Empathetic listening Active listening
Ignoring Listening19 Ignoring what the speaker say completely. It is the worst type of listening.
Selective Listening20 Listen only the portions of talk you want to listen and don’t listen the other portions.
Empathetic Listening21 It based on empathy. Here the listener share the speaker his emotions and feelings and problems.
Active Listening22 The important type of listening. In active listening, the receiver tries to understand what feelings, thoughts, & beliefs are being communicated and accepts it as the person’s own. Go inside the heart and the mind of the speaker.
Active Listening23 Active listening is an important feature of successful persons. In active listening, meaning and evaluation of a message must take place before a listener can respond to a speaker. Our thought speed is much faster than speech speed.
Step 1:encouraging25 The purpose is to convey interest and to keep the person talking. To do this don’t agree or disagree. Use noncommittal words in a positive tone of voice. Be aware of your body language!
Step 2:restating26 The purpose is to show that you are listening and understanding. To do this, restate the other’s basic ideas using your own words. “If I understand you, you are saying…” Be aware of your body language!
Step 3:reflecting27 Reflect what is said (in your words). Reflect feelings. Reframe Move toward problem solving.
Step 4:summarizing28 The purpose is to pull important ideas, facts, etc. together, To do this restate, reflect and summarize major ideas and feelings. “These seem to be the key ideas you have expressed…, Be aware of your body language!
Brief of listening29 L ook I nquire S ummarize T ake notes E ncourage Neutralize
Conclusion30 Importance Of Listening. Types Of Listening. Barriers To Effective Listening. How To Be Active Listeners.