Creating next generation communities of practice Eric Sauve, CEO and Co-founder, Tomoye

How will we create next generation communities of practice? 1 st half – Talk about how Tomoye is answering this question drawing from our experiences with over 500,000 users – these are the things we feel are important and are currently working on to create next generation communities 2 nd half – Let’s engage this question together - How will we create next generation Communities of Practice within the Federal Reserve System? What can you/ will you need to do to as a group or individually to create productive communities in the future? Wrap-up with informal feedback and thoughts from the discussion

1 st half – Talk about how Tomoye is answering this question drawing from our experiences with over 500,000 users – these are the things we feel are important and are currently working on to create next generation communities

2 nd half – Let’s engage this question together - How will we create next generation Communities of Practice within the Federal Reserve System? What can you/ will you need to do to as a group or individually to create productive communities in the future?

Wrap-up with informal feedback and thoughts from the discussion

Things that are required to power next generation communities Make them simple to use and interactive Provide interactivity for all users The power of a simple user interface Maximize rich media – Video and podcasts Make them serve the whole enterprise Communities are the stewards of enterprise know-how Put them to work without having to teach people about communities Make them smart Reduce the overhead for leaders Delegate key facilitation tasks Make them productive Metrics Planning

Make them simple to use and interactive

Provide interactivity for all users

The power of a simple user interface

Maximize rich media – Video and podcasts

Make them serve the whole enterprise

Communities are the stewards of enterprise know-how

Put them to work without having to teach people about communities

Make them smart

Reduce the overhead for leaders

Delegate key facilitation tasks

Make them productive

Metrics

Planning

Provide interactivity for all users Power users or leaders complex thoughts or technology documents, videos More advanced interaction Minimal typing Questions and Answers, blogs, simple wikis Basic interaction Mouse only become a member, mark as helpful, add someone to my network, bookmark, voting

Power users or leaders

complex thoughts or technology

documents, videos

More advanced interaction

Minimal typing

Questions and Answers, blogs, simple wikis

Basic interaction

Mouse only

become a member, mark as helpful, add someone to my network, bookmark, voting

The power of a simple user interface

Maximize rich media

Things that are required to power next generation communities Make them simple to use and interactive Provide interactivity for all users The power of a simple user interface Maximize rich media – Video and podcasts Make them serve the whole enterprise Communities are the stewards of enterprise know-how Put them to work without having to teach people about communities Make them smart Reduce the overhead for leaders Delegate key facilitation tasks Make them productive Metrics Planning

Make them simple to use and interactive

Provide interactivity for all users

The power of a simple user interface

Maximize rich media – Video and podcasts

Make them serve the whole enterprise

Communities are the stewards of enterprise know-how

Put them to work without having to teach people about communities

Make them smart

Reduce the overhead for leaders

Delegate key facilitation tasks

Make them productive

Metrics

Planning

Make them serve the whole enterprise Communities are the stewards of enterprise know-how We all know this – but helping people understand what a community is a barrier to having the enterprise leverage it Place community services where people need them

Communities are the stewards of enterprise know-how

We all know this – but helping people understand what a community is a barrier to having the enterprise leverage it

Place community services where people need them

Things that are required to power next generation communities Make them simple to use and interactive Provide interactivity for all users The power of a simple user interface Maximize rich media – Video and podcasts Make them serve the whole enterprise Communities are the stewards of enterprise know-how Put them to work without having to teach people about communities Make them smart Reduce the overhead for leaders Delegate key facilitation tasks Make them productive Metrics Planning

Make them simple to use and interactive

Provide interactivity for all users

The power of a simple user interface

Maximize rich media – Video and podcasts

Make them serve the whole enterprise

Communities are the stewards of enterprise know-how

Put them to work without having to teach people about communities

Make them smart

Reduce the overhead for leaders

Delegate key facilitation tasks

Make them productive

Metrics

Planning

Communities can be a lot of work… Build Evolve Plan Evaluate Market your community Identify engagement tools Build community structure Adjust Enlist your team Articulate core value Build Evolve Plan Connect with teams and portal

Let the community do some of the heavy lifting Best Practice identification Routing from those who need to know to those who know

Things that are required to power next generation communities Make them simple to use and interactive Provide interactivity for all users The power of a simple user interface Maximize rich media – Video and podcasts Make them serve the whole enterprise Communities are the stewards of enterprise know-how Put them to work without having to teach people about communities Make them smart Reduce the overhead for leaders Delegate key facilitation tasks Make them productive Metrics Planning

Make them simple to use and interactive

Provide interactivity for all users

The power of a simple user interface

Maximize rich media – Video and podcasts

Make them serve the whole enterprise

Communities are the stewards of enterprise know-how

Put them to work without having to teach people about communities

Make them smart

Reduce the overhead for leaders

Delegate key facilitation tasks

Make them productive

Metrics

Planning

Planning and evaluation are two sides of the same coin Build Evolve Plan

Dashboard looks like this - Green means improvement, red means decrease

Canada School example Build Evolve Plan Evaluate Identify strategic gaps Market your community Identify engagement tools Build community structure Adjust Identify and enlist your team Articulate core purpose Improve quality of government executives Identify undocumented or complex leadership situations Level of activity and collaboration, assessment of perceived value by students Build Evolve Plan

Some other metrics on community performance Average turn-around time for answers Number of answers marked as helpful Percent of questions answered Best and fastest answerers

Average turn-around time for answers

Number of answers marked as helpful

Percent of questions answered

Best and fastest answerers

How will we create next generation communities of practice? 1 st half – Talk about how Tomoye is answering this question drawing from our experiences with over 500,000 users – these are the things we feel are important for next generation communities Comments or questions? 2nd half – Let’s engage this question together - How will we create next generation Communities of Practice within the Federal Reserve System? What can you/ will you need to do to as a group or individually to create productive communities in the future? Wrap-up with informal feedback and thoughts from the discussion

1 st half – Talk about how Tomoye is answering this question drawing from our experiences with over 500,000 users – these are the things we feel are important for next generation communities

Comments or questions?

2nd half – Let’s engage this question together - How will we create next generation Communities of Practice within the Federal Reserve System? What can you/ will you need to do to as a group or individually to create productive communities in the future?

Wrap-up with informal feedback and thoughts from the discussion

How will we create next generation Communities of Practice within the Federal Reserve System? What can you/ will you need to do to as a group or individually to create productive communities in the future?