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Next Generation Communities of Practice in the Federal Reserve System
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Next Generation Communities of Practice in the Federal Reserve System

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Next Generation Communities of Practice in the Federal Reserve System

Next Generation Communities of Practice in the Federal Reserve System

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Next Generation Communities of Practice in the Federal Reserve System Next Generation Communities of Practice in the Federal Reserve System Presentation Transcript

  • Creating next generation communities of practice Eric Sauve, CEO and Co-founder, Tomoye
  • How will we create next generation communities of practice?
    • 1 st half – Talk about how Tomoye is answering this question drawing from our experiences with over 500,000 users – these are the things we feel are important and are currently working on to create next generation communities
    • 2 nd half – Let’s engage this question together - How will we create next generation Communities of Practice within the Federal Reserve System? What can you/ will you need to do to as a group or individually to create productive communities in the future?
    • Wrap-up with informal feedback and thoughts from the discussion
  • Things that are required to power next generation communities
    • Make them simple to use and interactive
      • Provide interactivity for all users
      • The power of a simple user interface
      • Maximize rich media – Video and podcasts
    • Make them serve the whole enterprise
      • Communities are the stewards of enterprise know-how
      • Put them to work without having to teach people about communities
    • Make them smart
      • Reduce the overhead for leaders
      • Delegate key facilitation tasks
    • Make them productive
      • Metrics
      • Planning
  • Provide interactivity for all users
    • Power users or leaders
    • complex thoughts or technology
    • documents, videos
    • More advanced interaction
    • Minimal typing
    • Questions and Answers, blogs, simple wikis
    • Basic interaction
    • Mouse only
    • become a member, mark as helpful, add someone to my network, bookmark, voting
  • The power of a simple user interface
  • Maximize rich media
  • Things that are required to power next generation communities
    • Make them simple to use and interactive
      • Provide interactivity for all users
      • The power of a simple user interface
      • Maximize rich media – Video and podcasts
    • Make them serve the whole enterprise
      • Communities are the stewards of enterprise know-how
      • Put them to work without having to teach people about communities
    • Make them smart
      • Reduce the overhead for leaders
      • Delegate key facilitation tasks
    • Make them productive
      • Metrics
      • Planning
  • Make them serve the whole enterprise
    • Communities are the stewards of enterprise know-how
    • We all know this – but helping people understand what a community is a barrier to having the enterprise leverage it
    • Place community services where people need them
  • Things that are required to power next generation communities
    • Make them simple to use and interactive
      • Provide interactivity for all users
      • The power of a simple user interface
      • Maximize rich media – Video and podcasts
    • Make them serve the whole enterprise
      • Communities are the stewards of enterprise know-how
      • Put them to work without having to teach people about communities
    • Make them smart
      • Reduce the overhead for leaders
      • Delegate key facilitation tasks
    • Make them productive
      • Metrics
      • Planning
  • Communities can be a lot of work… Build Evolve Plan Evaluate Market your community Identify engagement tools Build community structure Adjust Enlist your team Articulate core value Build Evolve Plan Connect with teams and portal
  • Let the community do some of the heavy lifting Best Practice identification Routing from those who need to know to those who know
  • Things that are required to power next generation communities
    • Make them simple to use and interactive
      • Provide interactivity for all users
      • The power of a simple user interface
      • Maximize rich media – Video and podcasts
    • Make them serve the whole enterprise
      • Communities are the stewards of enterprise know-how
      • Put them to work without having to teach people about communities
    • Make them smart
      • Reduce the overhead for leaders
      • Delegate key facilitation tasks
    • Make them productive
      • Metrics
      • Planning
  • Planning and evaluation are two sides of the same coin Build Evolve Plan
  • Dashboard looks like this - Green means improvement, red means decrease
  • Canada School example Build Evolve Plan Evaluate Identify strategic gaps Market your community Identify engagement tools Build community structure Adjust Identify and enlist your team Articulate core purpose Improve quality of government executives Identify undocumented or complex leadership situations Level of activity and collaboration, assessment of perceived value by students Build Evolve Plan
  • Some other metrics on community performance
    • Average turn-around time for answers
    • Number of answers marked as helpful
    • Percent of questions answered
    • Best and fastest answerers
  • How will we create next generation communities of practice?
    • 1 st half – Talk about how Tomoye is answering this question drawing from our experiences with over 500,000 users – these are the things we feel are important for next generation communities
      • Comments or questions?
    • 2nd half – Let’s engage this question together - How will we create next generation Communities of Practice within the Federal Reserve System? What can you/ will you need to do to as a group or individually to create productive communities in the future?
    • Wrap-up with informal feedback and thoughts from the discussion
  • How will we create next generation Communities of Practice within the Federal Reserve System? What can you/ will you need to do to as a group or individually to create productive communities in the future?