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KM World Presentation - Next Generation Communities of Practice

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KM World Presentation - Next Generation Communities of Practice - Technology and Implementation Lessons

KM World Presentation - Next Generation Communities of Practice - Technology and Implementation Lessons


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    • 1. Next-Generation Communities of Practice: Taking KM to the Next Level with Web 2.0 Jill Garcia , Knowledge Project Officer Defense Acquisition University (DAU) Kathy Valderama , Project Manager of KM Federal Reserve Bank of Cleveland Eric Sauve , CEO and Co-founder Tomoye
    • 2. Agenda
      • Design and engagement in next generation Communities of Practice – 4 design principles (Eric)
      • Understanding Web 2.0 technologies and the values they bring – perspectives from the Defense Acquisition University (Jill)
      • “ Must Do’s” – lessons learned from the Defense Acquisition University (Jill)
      • Key points of approach to Web 2.0 and Communities of Practice from the Federal Reserve Bank of Cleveland (Kathleen)
      • Questions and answers
    • 3. Communities vs. pure social networking
    • 4. Design principle #1 - Communities need to provide a range of interactivity options
      • Power users or leaders
      • complex thoughts or technology
      • documents, videos
      • More advanced interaction
      • Minimal typing
      • Questions and Answers, blogs, simple wikis
      • Basic interaction
      • Mouse only
      • become a member, mark as helpful, add someone to my network, bookmark, voting
    • 5. Design principle #2 - They need to be simple
    • 6. Design principle #3 - They need to create ownership for engagement
    • 7. Design principle #4 - Let the community do some of the heavy lifting Best Practice identification Routing from those who need to know to those who know
    • 8. Key Takeaways
    • 9. Engage the Member Connections Voice Perspective Value Web 2.0 Technologies Recognition Signals User Profiles Tags Social Bookmarking Blogs Social Networking Member
    • 10. Must Dos / Key Points
      • Members must find value in participation
      • CoPs that stand apart from the business struggle to gain acceptance.
      • CoPs must relate to getting real work done, - it must be worth the organization’s time and $ to support
      • Nothing stops progress like the pursuit of perfection
      • Integrate CoPs into REAL work
      • Build organizational alignment
        • Establish the right incentives
        • Acknowledge CoPs as part of the business process
    • 11. Federal Reserve Bank of Cleveland Key Takeaways
    • 12. Highlights Of Our Approach People & Culture Process Technology Content
      • One tool does not fit all: multiple business needs
      • Support Model is essential
      • Recognition & communication
      • 3 phased process for launching CoPs
      • Consistent review of G&Os
      • Everyone can post content in open communities
      • Archiving guidance available
    • 13.
      • Thank you
      • Q and A – here and in the hallway
      • What a copy? esauve@tomoye.com