Next-Generation Communities of Practice: Taking KM to the Next Level with Web 2.0 Jill Garcia , Knowledge Project Officer Defense Acquisition University (DAU) Kathy Valderama , Project Manager of KM Federal Reserve Bank of Cleveland Eric Sauve , CEO and Co-founder Tomoye

Agenda Design and engagement in next generation Communities of Practice – 4 design principles (Eric) Understanding Web 2.0 technologies and the values they bring – perspectives from the Defense Acquisition University (Jill) “ Must Do’s” – lessons learned from the Defense Acquisition University (Jill) Key points of approach to Web 2.0 and Communities of Practice from the Federal Reserve Bank of Cleveland (Kathleen) Questions and answers

Design and engagement in next generation Communities of Practice – 4 design principles (Eric)

Understanding Web 2.0 technologies and the values they bring – perspectives from the Defense Acquisition University (Jill)

“ Must Do’s” – lessons learned from the Defense Acquisition University (Jill)

Key points of approach to Web 2.0 and Communities of Practice from the Federal Reserve Bank of Cleveland (Kathleen)

Questions and answers

Communities vs. pure social networking

Design principle #1 - Communities need to provide a range of interactivity options Power users or leaders complex thoughts or technology documents, videos More advanced interaction Minimal typing Questions and Answers, blogs, simple wikis Basic interaction Mouse only become a member, mark as helpful, add someone to my network, bookmark, voting

Power users or leaders

complex thoughts or technology

documents, videos

More advanced interaction

Minimal typing

Questions and Answers, blogs, simple wikis

Basic interaction

Mouse only

become a member, mark as helpful, add someone to my network, bookmark, voting

Design principle #2 - They need to be simple

Design principle #3 - They need to create ownership for engagement

Design principle #4 - Let the community do some of the heavy lifting Best Practice identification Routing from those who need to know to those who know

Key Takeaways

Engage the Member Connections Voice Perspective Value Web 2.0 Technologies Recognition Signals User Profiles Tags Social Bookmarking Blogs Social Networking Member

Must Dos / Key Points Members must find value in participation CoPs that stand apart from the business struggle to gain acceptance. CoPs must relate to getting real work done, - it must be worth the organization’s time and $ to support Nothing stops progress like the pursuit of perfection Integrate CoPs into REAL work Build organizational alignment Establish the right incentives Acknowledge CoPs as part of the business process

Members must find value in participation

CoPs that stand apart from the business struggle to gain acceptance.

CoPs must relate to getting real work done, - it must be worth the organization’s time and $ to support

Nothing stops progress like the pursuit of perfection

Integrate CoPs into REAL work

Build organizational alignment

Establish the right incentives

Acknowledge CoPs as part of the business process

Federal Reserve Bank of Cleveland Key Takeaways

Highlights Of Our Approach People & Culture Process Technology Content One tool does not fit all: multiple business needs Support Model is essential Recognition & communication 3 phased process for launching CoPs Consistent review of G&Os Everyone can post content in open communities Archiving guidance available

One tool does not fit all: multiple business needs

Support Model is essential

Recognition & communication

3 phased process for launching CoPs

Consistent review of G&Os

Everyone can post content in open communities

Archiving guidance available

Thank you Q and A – here and in the hallway What a copy? esauve@tomoye.com

Thank you

Q and A – here and in the hallway

What a copy? esauve@tomoye.com