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KM World Presentation - Next Generation Communities of Practice - Technology and Implementation Lessons

KM World Presentation - Next Generation Communities of Practice - Technology and Implementation Lessons

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  • 1. Next-Generation Communities of Practice: Taking KM to the Next Level with Web 2.0 Jill Garcia , Knowledge Project Officer Defense Acquisition University (DAU) Kathy Valderama , Project Manager of KM Federal Reserve Bank of Cleveland Eric Sauve , CEO and Co-founder Tomoye
  • 2. Agenda
    • Design and engagement in next generation Communities of Practice – 4 design principles (Eric)
    • Understanding Web 2.0 technologies and the values they bring – perspectives from the Defense Acquisition University (Jill)
    • “ Must Do’s” – lessons learned from the Defense Acquisition University (Jill)
    • Key points of approach to Web 2.0 and Communities of Practice from the Federal Reserve Bank of Cleveland (Kathleen)
    • Questions and answers
  • 3. Communities vs. pure social networking
  • 4. Design principle #1 - Communities need to provide a range of interactivity options
    • Power users or leaders
    • complex thoughts or technology
    • documents, videos
    • More advanced interaction
    • Minimal typing
    • Questions and Answers, blogs, simple wikis
    • Basic interaction
    • Mouse only
    • become a member, mark as helpful, add someone to my network, bookmark, voting
  • 5. Design principle #2 - They need to be simple
  • 6. Design principle #3 - They need to create ownership for engagement
  • 7. Design principle #4 - Let the community do some of the heavy lifting Best Practice identification Routing from those who need to know to those who know
  • 8. Key Takeaways
  • 9. Engage the Member Connections Voice Perspective Value Web 2.0 Technologies Recognition Signals User Profiles Tags Social Bookmarking Blogs Social Networking Member
  • 10. Must Dos / Key Points
    • Members must find value in participation
    • CoPs that stand apart from the business struggle to gain acceptance.
    • CoPs must relate to getting real work done, - it must be worth the organization’s time and $ to support
    • Nothing stops progress like the pursuit of perfection
    • Integrate CoPs into REAL work
    • Build organizational alignment
      • Establish the right incentives
      • Acknowledge CoPs as part of the business process
  • 11. Federal Reserve Bank of Cleveland Key Takeaways
  • 12. Highlights Of Our Approach People & Culture Process Technology Content
    • One tool does not fit all: multiple business needs
    • Support Model is essential
    • Recognition & communication
    • 3 phased process for launching CoPs
    • Consistent review of G&Os
    • Everyone can post content in open communities
    • Archiving guidance available
  • 13.
    • Thank you
    • Q and A – here and in the hallway
    • What a copy? esauve@tomoye.com