eSangathan – Indian Pilot Review September 18, 2008 Mandar VARTAK, M&M & Chitresh MARKANDA, Tech Mahindra

Agenda Retiree Expert Profiles & Analysis of Indian Demography Implementation of Indian Pilot Sample Case Study of Retiree Expert Observations in Indian Pilot Conclusions on Adoptions of CWE Recommendations Future of Pilot & Retiree Experts September, 2008 eSangathan Consortium 06/04/09 CONFIDENTIAL© Copyright 2007 Tech Mahindra Limited

Retiree Expert Profiles & Analysis of Indian Demography

Implementation of Indian Pilot

Sample Case Study of Retiree Expert

Observations in Indian Pilot

Conclusions on Adoptions of CWE

Recommendations

Future of Pilot & Retiree Experts

Profiles of Retiree Experts September, 2008 eSangathan Consortium 06/04/09 Ten Retiree Experts and their teams Spread Across the Sectors of the Mahindra Group Different Age Groups Highly qualified with varied experience Teams Operate from Different Geographical locations h

Ten Retiree Experts and their teams

Spread Across the Sectors of the Mahindra Group

Different Age Groups

Highly qualified with varied experience

Teams Operate from Different Geographical locations

h

Implementation of Indian Pilot September, 2008 eSangathan Consortium 06/04/09 CONFIDENTIAL© Copyright 2007 Tech Mahindra Limited Establishing the CWE infrastructure Identification of the user groups Customization of the CWE and training Monitoring the usage and technical support Tracking the user feedback and expectations Team Syntegrity Session Dissemination of Results in National and International Conferences

Establishing the CWE infrastructure

Identification of the user groups

Customization of the CWE and training

Monitoring the usage and technical support

Tracking the user feedback and expectations

Team Syntegrity Session

Dissemination of Results in National and International Conferences

Implementation of Indian Pilot September, 2008 eSangathan Consortium 06/04/09 CONFIDENTIAL© Copyright 2007 Tech Mahindra Limited CWE for Retiree Expert’s Team and M&M employees Common CWE for the members of

Sample Retiree Expert Profile September, 2008 eSangathan Consortium 06/04/09 CONFIDENTIAL© Copyright 2007 Tech Mahindra Limited MUMBAI (1) VISAKHAPATNAM (2) Distances in kilometers 1417 200 1361 PUNE (3) DELHI (4) CHINCHWAD (4) 35 Mr. Madhukar R. Joshi Age: 70 Hard Skills Before eSangathan General Computing 2.70 out of 6 CWE Skills 5.71 out of 6 Average Hard Skills 3.94 out of 6 After eSangathan 4.10 out of 6 6.00 out of 6 4.88 out of 6

Observations in Indian Pilot General 5 of 9 Community Sites readily in use & led by Retiree Experts Data/information security of CWE is key requirement of pilot members Feature Usage Document Management feature highest (including drawings) Use of Wiki’s for publication , bookmarking and cross-linking with Enterprise site and Internet Variations/Drop-outs Social Reasons – Want to spend all the time with Family Business dynamics – Change of responsibility during Pilot period Work Reasons – Having Centralized team, preference for physical meeting, Frequent inspection centric travel September, 2008 eSangathan Consortium

General

5 of 9 Community Sites readily in use & led by Retiree Experts

Data/information security of CWE is key requirement of pilot members

Feature Usage

Document Management feature highest (including drawings)

Use of Wiki’s for publication , bookmarking and cross-linking with Enterprise site and Internet

Variations/Drop-outs

Social Reasons – Want to spend all the time with Family

Business dynamics – Change of responsibility during Pilot period

Work Reasons – Having Centralized team, preference for physical meeting, Frequent inspection centric travel

Observations in Indian Pilot September, 2008 eSangathan Consortium

September, 2008 eSangathan Consortium CONFIDENTIAL© Copyright 2007 Tech Mahindra Limited 06/04/09 CONFIDENTIAL© Copyright 2007 Tech Mahindra Limited Conclusions on Adoption of CWE Corporate driven Adoption “ Business benefits ” is the ultimate motivator of adoption of CWE Flexibility in Customization of CWE environment as per Retiree Experts requirements are important for adoption Steady Introduction of features of CWE based on learning ability is important for adoption Positioning of CWE within organizational information hierarchy – Intra-department, Inter-department, Companies, Sectors , Group and Outside Group Companies – vital for adoption Seniors “ ICT & CWE Friendliness ” aids to better adoption of CWE

Corporate driven Adoption

“ Business benefits ” is the ultimate motivator of adoption of CWE

Flexibility in Customization of CWE environment as per Retiree Experts requirements are important for adoption

Steady Introduction of features of CWE based on learning ability is important for adoption

Positioning of CWE within organizational information hierarchy – Intra-department, Inter-department, Companies, Sectors , Group and Outside Group Companies – vital for adoption

Seniors “ ICT & CWE Friendliness ” aids to better adoption of CWE

September, 2008 eSangathan Consortium CONFIDENTIAL© Copyright 2007 Tech Mahindra Limited 06/04/09 CONFIDENTIAL© Copyright 2007 Tech Mahindra Limited Conclusions on Adoption of CWE People driven Adoption Participation of Senior Management in CWE important for adoption More physical meetings and one-to-one hands-on sessions for rapid learning of CWE by retiree experts Share common interest areas and help others – is a key motivator for Retiree Experts Collaboration of Customers, Suppliers and Employees on a single platform helps reduce communication barriers Greater CWE Exposure and usage by Seniors is the best way to enhance Hard Skills

People driven Adoption

Participation of Senior Management in CWE important for adoption

More physical meetings and one-to-one hands-on sessions for rapid learning of CWE by retiree experts

Share common interest areas and help others – is a key motivator for Retiree Experts

Collaboration of Customers, Suppliers and Employees on a single platform helps reduce communication barriers

Greater CWE Exposure and usage by Seniors is the best way to enhance Hard Skills

September, 2008 eSangathan Consortium CONFIDENTIAL© Copyright 2007 Tech Mahindra Limited 06/04/09 CONFIDENTIAL© Copyright 2007 Tech Mahindra Limited Conclusions on Adoption of CWE CWE as a “Standard” way of working Continuous practice of using the collaborative work environment is essential to further improve the inclination to use the CWE. Greater Access Control over CWE and its features to be granted to community site leaders Improvements in Speed and Availability of Infrastructure such as Broadband, PC, ICT Accessories are needed Integration of CWE with email system and other business critical systems needed

CWE as a “Standard” way of working

Continuous practice of using the collaborative work environment is essential to further improve the inclination to use the CWE.

Greater Access Control over CWE and its features to be granted to community site leaders

Improvements in Speed and Availability of Infrastructure such as Broadband, PC, ICT Accessories are needed

Integration of CWE with email system and other business critical systems needed

September, 2008 eSangathan Consortium CONFIDENTIAL© Copyright 2007 Tech Mahindra Limited 06/04/09 CONFIDENTIAL© Copyright 2007 Tech Mahindra Limited Recommendations CWE Implementation Strategy Design CWE with an integrated Knowledge management strategy Introduce CWE tool at a steady pace from basic features to advanced features based on individual learning ability Frequent review on skill sets of seniors using CWE and facilitate necessary training Integrate business critical systems with CWE to provide a single window to access vital project/organisation information Introduce access technologies to provide hassle free CWE access from home, office, mobile, customer and supplier premises

CWE Implementation Strategy

Design CWE with an integrated Knowledge management strategy

Introduce CWE tool at a steady pace from basic features to advanced features based on individual learning ability

Frequent review on skill sets of seniors using CWE and facilitate necessary training

Integrate business critical systems with CWE to provide a single window to access vital project/organisation information

Introduce access technologies to provide hassle free CWE access from home, office, mobile, customer and supplier premises

September, 2008 eSangathan Consortium CONFIDENTIAL© Copyright 2007 Tech Mahindra Limited 06/04/09 CONFIDENTIAL© Copyright 2007 Tech Mahindra Limited Recommendations Changes to Corporate Strategy HRD to encourage Retiree Experts to enhance their Hard and Soft skills for post retirement work & social life HRD to introduce policy on flexible working environments and to allow participation of RE in social, personal and professional activities Training Department to evolve Adequate Training processes to monitor and develop Hard and Soft Skills of employees and Retirees consistently Introduce localized physical safety/security information and tools within CWE for Retiree Experts

Changes to Corporate Strategy

HRD to encourage Retiree Experts to enhance their Hard and Soft skills for post retirement work & social life

HRD to introduce policy on flexible working environments and to allow participation of RE in social, personal and professional activities

Training Department to evolve Adequate Training processes to monitor and develop Hard and Soft Skills of employees and Retirees consistently

Introduce localized physical safety/security information and tools within CWE for Retiree Experts

September, 2008 eSangathan Consortium CONFIDENTIAL© Copyright 2007 Tech Mahindra Limited 06/04/09 CONFIDENTIAL© Copyright 2007 Tech Mahindra Limited Future of Pilot & Retiree Experts HR Policy HRD Department proactively introduces flexible working culture , identify seniors annually and train them on CWE Introduces incentives to popularise CWE benefits in M&M Technology Enhancements Provide new features in CWE- Offline access, Mobile enablement Integrate with M&M Management Information Systems (MIS), ERP System and other business critical systems Continuity of Mahindra Pilot Existing eSangathan Seniors continues to use and drive CWE Communities M&M Corporate IT to introduce eSangathan to wider community within M&M including current Employees

HR Policy

HRD Department proactively introduces flexible working culture , identify seniors annually and train them on CWE

Introduces incentives to popularise CWE benefits in M&M

Technology Enhancements

Provide new features in CWE- Offline access, Mobile enablement

Integrate with M&M Management Information Systems (MIS), ERP System and other business critical systems

Continuity of Mahindra Pilot

Existing eSangathan Seniors continues to use and drive CWE Communities

M&M Corporate IT to introduce eSangathan to wider community within M&M including current Employees

THANK YOU www.esangathan.eu www.esangathan.in www.esangathan.fr www.esangathan.se September, 2008 eSangathan Consortium

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www.esangathan.in

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