eSangathan Mumbai International Conference - Presentation of the project
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eSangathan Mumbai International Conference - Presentation of the project

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Presentation of the eSangathan project to the audience of the Mumbai International conference on April 17, 2008.

Presentation of the eSangathan project to the audience of the Mumbai International conference on April 17, 2008.
http://www.esangathan-conference.in/

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eSangathan Mumbai International Conference - Presentation of the project eSangathan Mumbai International Conference - Presentation of the project Presentation Transcript

  • eSangathan International Conference Mumbai – April 17, 2008 eSangathan Consortium
  • eSangathan project
    • Active Ageing Workforce - AAW
    • Collaborative Working Environment(s) - CWE
    • Employment / entrepreneurship
  • eSangathan – Basic idea
    • Social model (India) – expert retirees
    • Technological Environment – CWE (Europe)
  • The project – EU-funded
    • Methodology & Tools - from hierarchy to heterarchy
    • Pilots
        • Corporate pilot in Mahindra & Mahindra in India
        • Entrepreneurial pilot in Öresund in Europe
    • Collaborative working environments
        • Mayetic
        • BaseCamp
        • MS / Sharepoint
        • Netcipia
    • Dissemination / Communication
        • Newsletters
        • CWE – State of the Art
        • One year of operations
        • Mumbai Conference
  • Virtual Workspace for an Ageing Workforce Marianne ZIEKEMEYER, AgeProof April 17 2008 photo: efteling.nl
  • The ageing workforces
    • in eSangathan: Solely knowledge workers:
    • highly educated, very used to computers
    Marianne ZIEKEMEYER, AgeProof
  • Aged workers in general
    • Huge multiplicity between age groups,
    • within age groups.
    • The older the more divers, but
    • Ageing has some characteristics: analogue thinkers
    Marianne ZIEKEMEYER, AgeProof 3 photo: Qui Jang photo: Herman Sorgeloos photo: Gilbert Garcin photos: AgeProof
  • Profile of older workers
    • The most inspirational and powerful Dutch older worker
    • = The Dutch Queen (Nidi poll, 2007)
    • Positive: reliability, involvement, accuracy, social capabilities,
    • customer friendly, eagerness to teach, transmit of knowledge,
    • becoming more altruistic, less career - ego - focused
    • > These are Senior Qualities; being Senior an Important Life Phase
    • Pitfall: somewhat opinionated (Refresh button!), freedom oriented
    • 50+ = complementary experience & knowledge
    April 17, 2008 Marianne ZIEKEMEYER, AgeProof photo: RVD/R.Rutting
  • Innovating with Seniors
    • CWE brings new opportunities to the ageing knowledge worker
    • Customize the system: 50+eOffice simple, but eye-cathing design
    • Optimize the process: Trust, Slow Management, Learning Communities
    • Social/cultural aspect is very inportant
    • The challenge lies in the practice
    • 2 Dutch examples:
    • - Excellent Senior Care
    • - SeniorWeb
    Marianne ZIEKEMEYER, AgeProof photo: Zonnehuis Doorn photo: SeniorWeb
  • Virtual workspace: goals for ageing workforces
    • From Senior to e Senior
    • a challenge
    • &
    • an opportunity
  • Öresund Pilot in Europe Martina S Bach
  • Objectives
    • Establish the pilot
    • Create effective pilot identity and communication mechanisms inside the pilot and to the other partners
    • Use and refine roadmaps
    • Train pilot members to professional ICT working environment
    • Measurement of the results
  • The process
    • Recruiting Danish and Swedish aged workers
    • Prerequisites for joining the group
    • Few physical meetings for introducing the methodology
    • Additional meetings for elaboration of ”themes”
    • Introducing and supporting CWE usage
    • Themes turning into projects
  • A session on Business Modelling
  • Characteristics of the Pilot
    • 30 presumptive members
    • MBAs, PhDs, Master Mariner, Engineers etc.
    • 55+ - 65+ (70%)
    • Self-Employed, Un-employed or Retired
    • Highly educated
  • First Findings
    • Members actively using CWE also arranged additional face-to-face meetings
    • Longer kick-off/introduction of the methodology
    • Themes of importance = ageing workforce knowledge capacity and sustainable development
  • First Findings
    • Moving from hierarchical power-based discussions towards inquiring dialogue
    • Mind-shifting from hierarchical structural thinking to self-organizing complex heterarchical thinking
    • Special Interest Groups are interested in trying out the concept
  • Thank you for listening. [email_address] Martina S Bach
  • eSangathan Mahindra Pilot in India Mandar Vartak [email_address]
  • Agenda
    • Retiree Expert Profiles
    • Indian Pilot – Methodology, Analysis of Indian Demography
    • Implementation of Indian Pilot
    • First Findings
    06/03/09 CONFIDENTIAL© Copyright 2007 Tech Mahindra Limited
  • Profiles of Retiree Experts 06/03/09
    • Ten Retiree Experts and their teams
    • Spread Across the Sectors of the Mahindra Group
    • Different Age Groups
    • Highly qualified with varied experience
    • Teams Operate from Different Geographical locations
        • h
  • Geography – Bertha 06/03/09 CONFIDENTIAL© Copyright 2007 Tech Mahindra Limited MUMBAI (1) VISAKHAPATNAM (2) Distances in kilometers 1417 200 1361 PUNE (3) DELHI (4) CHINCHWAD (4) 35 Expert 1, Age 69 Hard skills: 3.94 Soft skills : 5.43 CWE skills: 2.70 Expert 2, Age 67 Hard skills: 3.59 Soft skills : 5.29 CWE skills: 2.60
  • Methodology, Identification & Analysis of Demography
    • User Selection Process
      • Who ? Retirees who have retired from M&M or Group organizations now serving contracts with M&M
      • How ? Driven by Corporate IT and M&M HR as an initiative
      • Criterion - Place of work, age of retiree, type of work , computer proficiency.
    06/03/09 CONFIDENTIAL© Copyright 2007 Tech Mahindra Limited
  • Methodology, Identification & Analysis of Demography
    • User Profiling Process
      • Joint Interview process - Usability engineer working with Implementation team to profile users prior to Implementation
      • Questionnaire containing both Usability, Technology exposure questions in order to measure Soft and Hard Skills of Individuals [Matrix of OECD & Eurostat].
      • Profiling into YES-YES, SO-SO and NO-NO Users
    06/03/09 CONFIDENTIAL© Copyright 2007 Tech Mahindra Limited
  • Methodology, Identification & Analysis of Demography
    • Outcomes
      • Hard & Soft Skill profiles - Pre Implementation
      • ICT Needs in day-to-day working
      • Social Time spent
    06/03/09 CONFIDENTIAL© Copyright 2007 Tech Mahindra Limited
  • Community Site Structure 06/03/09 CONFIDENTIAL© Copyright 2007 Tech Mahindra Limited
  • Usage Statistics
    • Site collection usage summary
      • Requests
      • Users
      • Referrers
      • Destination pages
      • Home page
    • Site collection usage summary
      • Search queries
      • Search results
    CONFIDENTIAL© Copyright 2007 Tech Mahindra Limited 06/03/09 CONFIDENTIAL© Copyright 2007 Tech Mahindra Limited “ Bertha” Site Feature Usage drawings Homepage Internet blog Doc lib Cal
  • First Findings
    • 5 of 9 Community Sites readily in use & lead by Retiree Experts
    • Average 5 users per community & 45 users access per month
    • Feature Usage
      • Document Management feature highest (including drawings)
      • Use of Wiki’s for publication , cross-linking with Enterprise site and Internet
      • Increasing Usage of Shared Calendar & Instant Messaging features
    • Variations
      • Drop out due to Social reasons – Family
      • Team size variation due to Business dynamics
  • First Findings
    • Observations
      • Continuous follow-ups & Visits needed in Initial Launch
      • Internet connectivity (an issue for some)
      • Tech-Savvy Leadership pays – promote more usage
      • Wiki’s initially difficult for Retiree Experts, but they are interested
  • THANK YOU
    • www.esangathan.eu
    • www.esangathan.in
    • www.esangathan.fr
    • www.esangathan.se
    • Co-ordinator : Nicole Turbé-Suetens
            • [email_address]