eSangathan International Conference Mumbai – April 17, 2008  eSangathan Consortium
eSangathan project <ul><li>Active Ageing Workforce - AAW </li></ul><ul><li>Collaborative Working Environment(s) - CWE </li...
eSangathan – Basic idea <ul><li>Social model (India) – expert retirees </li></ul><ul><li>Technological Environment – CWE (...
The project – EU-funded <ul><li>Methodology & Tools -  from hierarchy to heterarchy </li></ul><ul><li>Pilots </li></ul><ul...
Virtual Workspace for an Ageing Workforce Marianne ZIEKEMEYER, AgeProof April 17 2008 photo: efteling.nl
The ageing workforces <ul><li>in eSangathan:  Solely knowledge workers:  </li></ul><ul><li>highly educated,  very used to ...
Aged workers in general <ul><li>Huge multiplicity between age groups,  </li></ul><ul><li>within age groups. </li></ul><ul>...
Profile of older workers <ul><li>The most inspirational and powerful Dutch older worker  </li></ul><ul><li>= The Dutch Que...
Innovating with Seniors <ul><li>CWE brings new opportunities to the ageing knowledge worker  </li></ul><ul><li>Customize t...
Virtual workspace:  goals for ageing workforces <ul><li>From Senior to  e Senior  </li></ul><ul><li>a challenge  </li></ul...
Öresund Pilot in Europe Martina S Bach
Objectives  <ul><li>Establish the pilot </li></ul><ul><li>Create effective pilot identity and communication mechanisms ins...
The process  <ul><li>Recruiting Danish and Swedish aged workers  </li></ul><ul><li>Prerequisites for joining the group </l...
A session on Business Modelling
Characteristics of the Pilot <ul><li>30 presumptive members </li></ul><ul><li>MBAs, PhDs, Master Mariner, Engineers etc.  ...
First Findings <ul><li>Members actively using CWE also arranged  additional face-to-face meetings </li></ul><ul><li>Longer...
First Findings <ul><li>Moving from hierarchical power-based discussions towards inquiring dialogue </li></ul><ul><li>Mind-...
Thank you for listening. [email_address] Martina S Bach
eSangathan Mahindra Pilot in India Mandar Vartak [email_address]
Agenda <ul><li>Retiree Expert Profiles </li></ul><ul><li>Indian Pilot – Methodology, Analysis of Indian Demography </li></...
Profiles of Retiree Experts 06/03/09 <ul><li>Ten Retiree Experts and their teams </li></ul><ul><li>Spread Across the Secto...
Geography – Bertha 06/03/09 CONFIDENTIAL© Copyright 2007 Tech Mahindra Limited MUMBAI (1) VISAKHAPATNAM (2) Distances in k...
Methodology, Identification  & Analysis of Demography <ul><li>User Selection Process </li></ul><ul><ul><li>Who ? Retirees ...
Methodology, Identification  & Analysis of Demography <ul><li>User Profiling Process   </li></ul><ul><ul><li>Joint Intervi...
Methodology, Identification  & Analysis of Demography <ul><li>Outcomes </li></ul><ul><ul><li>Hard & Soft Skill profiles - ...
Community Site  Structure 06/03/09 CONFIDENTIAL© Copyright 2007 Tech Mahindra Limited
Usage Statistics <ul><li>Site collection usage summary </li></ul><ul><ul><li>Requests </li></ul></ul><ul><ul><li>Users </l...
First Findings <ul><li>5 of 9 Community Sites readily in use & lead by Retiree Experts </li></ul><ul><li>Average 5 users p...
First Findings <ul><li>Observations </li></ul><ul><ul><li>Continuous follow-ups & Visits needed in Initial Launch </li></u...
THANK YOU <ul><li>www.esangathan.eu </li></ul><ul><li>www.esangathan.in </li></ul><ul><li>www.esangathan.fr </li></ul><ul>...
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eSangathan Mumbai International Conference - Presentation of the project

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Presentation of the eSangathan project to the audience of the Mumbai International conference on April 17, 2008.
http://www.esangathan-conference.in/

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  • eSangathan Mumbai International Conference - Presentation of the project

    1. 1. eSangathan International Conference Mumbai – April 17, 2008 eSangathan Consortium
    2. 2. eSangathan project <ul><li>Active Ageing Workforce - AAW </li></ul><ul><li>Collaborative Working Environment(s) - CWE </li></ul><ul><li>Employment / entrepreneurship </li></ul>
    3. 3. eSangathan – Basic idea <ul><li>Social model (India) – expert retirees </li></ul><ul><li>Technological Environment – CWE (Europe) </li></ul>
    4. 4. The project – EU-funded <ul><li>Methodology & Tools - from hierarchy to heterarchy </li></ul><ul><li>Pilots </li></ul><ul><ul><ul><li>Corporate pilot in Mahindra & Mahindra in India </li></ul></ul></ul><ul><ul><ul><li>Entrepreneurial pilot in Öresund in Europe </li></ul></ul></ul><ul><li>Collaborative working environments </li></ul><ul><ul><ul><li>Mayetic </li></ul></ul></ul><ul><ul><ul><li>BaseCamp </li></ul></ul></ul><ul><ul><ul><li>MS / Sharepoint </li></ul></ul></ul><ul><ul><ul><li>Netcipia </li></ul></ul></ul><ul><li>Dissemination / Communication </li></ul><ul><ul><ul><li>Newsletters </li></ul></ul></ul><ul><ul><ul><li>CWE – State of the Art </li></ul></ul></ul><ul><ul><ul><li>One year of operations </li></ul></ul></ul><ul><ul><ul><li>Mumbai Conference </li></ul></ul></ul>
    5. 5. Virtual Workspace for an Ageing Workforce Marianne ZIEKEMEYER, AgeProof April 17 2008 photo: efteling.nl
    6. 6. The ageing workforces <ul><li>in eSangathan: Solely knowledge workers: </li></ul><ul><li>highly educated, very used to computers </li></ul>Marianne ZIEKEMEYER, AgeProof
    7. 7. Aged workers in general <ul><li>Huge multiplicity between age groups, </li></ul><ul><li>within age groups. </li></ul><ul><li>The older the more divers, but </li></ul><ul><li>Ageing has some characteristics: analogue thinkers </li></ul>Marianne ZIEKEMEYER, AgeProof 3 photo: Qui Jang photo: Herman Sorgeloos photo: Gilbert Garcin photos: AgeProof
    8. 8. Profile of older workers <ul><li>The most inspirational and powerful Dutch older worker </li></ul><ul><li>= The Dutch Queen (Nidi poll, 2007) </li></ul><ul><li>Positive: reliability, involvement, accuracy, social capabilities, </li></ul><ul><li>customer friendly, eagerness to teach, transmit of knowledge, </li></ul><ul><li>becoming more altruistic, less career - ego - focused </li></ul><ul><li>> These are Senior Qualities; being Senior an Important Life Phase </li></ul><ul><li>Pitfall: somewhat opinionated (Refresh button!), freedom oriented </li></ul><ul><li>50+ = complementary experience & knowledge </li></ul>April 17, 2008 Marianne ZIEKEMEYER, AgeProof photo: RVD/R.Rutting
    9. 9. Innovating with Seniors <ul><li>CWE brings new opportunities to the ageing knowledge worker </li></ul><ul><li>Customize the system: 50+eOffice simple, but eye-cathing design </li></ul><ul><li>Optimize the process: Trust, Slow Management, Learning Communities </li></ul><ul><li>Social/cultural aspect is very inportant </li></ul><ul><li>The challenge lies in the practice </li></ul><ul><li>2 Dutch examples: </li></ul><ul><li>- Excellent Senior Care </li></ul><ul><li>- SeniorWeb </li></ul>Marianne ZIEKEMEYER, AgeProof photo: Zonnehuis Doorn photo: SeniorWeb
    10. 10. Virtual workspace: goals for ageing workforces <ul><li>From Senior to e Senior </li></ul><ul><li>a challenge </li></ul><ul><li>& </li></ul><ul><li>an opportunity </li></ul>
    11. 11. Öresund Pilot in Europe Martina S Bach
    12. 12. Objectives <ul><li>Establish the pilot </li></ul><ul><li>Create effective pilot identity and communication mechanisms inside the pilot and to the other partners </li></ul><ul><li>Use and refine roadmaps </li></ul><ul><li>Train pilot members to professional ICT working environment </li></ul><ul><li>Measurement of the results </li></ul>
    13. 13. The process <ul><li>Recruiting Danish and Swedish aged workers </li></ul><ul><li>Prerequisites for joining the group </li></ul><ul><li>Few physical meetings for introducing the methodology </li></ul><ul><li>Additional meetings for elaboration of ”themes” </li></ul><ul><li>Introducing and supporting CWE usage </li></ul><ul><li>Themes turning into projects </li></ul>
    14. 14. A session on Business Modelling
    15. 15. Characteristics of the Pilot <ul><li>30 presumptive members </li></ul><ul><li>MBAs, PhDs, Master Mariner, Engineers etc. </li></ul><ul><li>55+ - 65+ (70%) </li></ul><ul><li>Self-Employed, Un-employed or Retired </li></ul><ul><li>Highly educated </li></ul>
    16. 16. First Findings <ul><li>Members actively using CWE also arranged additional face-to-face meetings </li></ul><ul><li>Longer kick-off/introduction of the methodology </li></ul><ul><li>Themes of importance = ageing workforce knowledge capacity and sustainable development </li></ul>
    17. 17. First Findings <ul><li>Moving from hierarchical power-based discussions towards inquiring dialogue </li></ul><ul><li>Mind-shifting from hierarchical structural thinking to self-organizing complex heterarchical thinking </li></ul><ul><li>Special Interest Groups are interested in trying out the concept </li></ul>
    18. 18. Thank you for listening. [email_address] Martina S Bach
    19. 19. eSangathan Mahindra Pilot in India Mandar Vartak [email_address]
    20. 20. Agenda <ul><li>Retiree Expert Profiles </li></ul><ul><li>Indian Pilot – Methodology, Analysis of Indian Demography </li></ul><ul><li>Implementation of Indian Pilot </li></ul><ul><li>First Findings </li></ul>06/03/09 CONFIDENTIAL© Copyright 2007 Tech Mahindra Limited
    21. 21. Profiles of Retiree Experts 06/03/09 <ul><li>Ten Retiree Experts and their teams </li></ul><ul><li>Spread Across the Sectors of the Mahindra Group </li></ul><ul><li>Different Age Groups </li></ul><ul><li>Highly qualified with varied experience </li></ul><ul><li>Teams Operate from Different Geographical locations </li></ul><ul><ul><ul><li>h </li></ul></ul></ul>
    22. 22. Geography – Bertha 06/03/09 CONFIDENTIAL© Copyright 2007 Tech Mahindra Limited MUMBAI (1) VISAKHAPATNAM (2) Distances in kilometers 1417 200 1361 PUNE (3) DELHI (4) CHINCHWAD (4) 35 Expert 1, Age 69 Hard skills: 3.94 Soft skills : 5.43 CWE skills: 2.70 Expert 2, Age 67 Hard skills: 3.59 Soft skills : 5.29 CWE skills: 2.60
    23. 23. Methodology, Identification & Analysis of Demography <ul><li>User Selection Process </li></ul><ul><ul><li>Who ? Retirees who have retired from M&M or Group organizations now serving contracts with M&M </li></ul></ul><ul><ul><li>How ? Driven by Corporate IT and M&M HR as an initiative </li></ul></ul><ul><ul><li>Criterion - Place of work, age of retiree, type of work , computer proficiency. </li></ul></ul>06/03/09 CONFIDENTIAL© Copyright 2007 Tech Mahindra Limited
    24. 24. Methodology, Identification & Analysis of Demography <ul><li>User Profiling Process </li></ul><ul><ul><li>Joint Interview process - Usability engineer working with Implementation team to profile users prior to Implementation </li></ul></ul><ul><ul><li>Questionnaire containing both Usability, Technology exposure questions in order to measure Soft and Hard Skills of Individuals [Matrix of OECD & Eurostat]. </li></ul></ul><ul><ul><li>Profiling into YES-YES, SO-SO and NO-NO Users </li></ul></ul>06/03/09 CONFIDENTIAL© Copyright 2007 Tech Mahindra Limited
    25. 25. Methodology, Identification & Analysis of Demography <ul><li>Outcomes </li></ul><ul><ul><li>Hard & Soft Skill profiles - Pre Implementation </li></ul></ul><ul><ul><li>ICT Needs in day-to-day working </li></ul></ul><ul><ul><li>Social Time spent </li></ul></ul>06/03/09 CONFIDENTIAL© Copyright 2007 Tech Mahindra Limited
    26. 26. Community Site Structure 06/03/09 CONFIDENTIAL© Copyright 2007 Tech Mahindra Limited
    27. 27. Usage Statistics <ul><li>Site collection usage summary </li></ul><ul><ul><li>Requests </li></ul></ul><ul><ul><li>Users </li></ul></ul><ul><ul><li>Referrers </li></ul></ul><ul><ul><li>Destination pages </li></ul></ul><ul><ul><li>Home page </li></ul></ul><ul><li>Site collection usage summary </li></ul><ul><ul><li>Search queries </li></ul></ul><ul><ul><li>Search results </li></ul></ul>CONFIDENTIAL© Copyright 2007 Tech Mahindra Limited 06/03/09 CONFIDENTIAL© Copyright 2007 Tech Mahindra Limited “ Bertha” Site Feature Usage drawings Homepage Internet blog Doc lib Cal
    28. 28. First Findings <ul><li>5 of 9 Community Sites readily in use & lead by Retiree Experts </li></ul><ul><li>Average 5 users per community & 45 users access per month </li></ul><ul><li>Feature Usage </li></ul><ul><ul><li>Document Management feature highest (including drawings) </li></ul></ul><ul><ul><li>Use of Wiki’s for publication , cross-linking with Enterprise site and Internet </li></ul></ul><ul><ul><li>Increasing Usage of Shared Calendar & Instant Messaging features </li></ul></ul><ul><li>Variations </li></ul><ul><ul><li>Drop out due to Social reasons – Family </li></ul></ul><ul><ul><li>Team size variation due to Business dynamics </li></ul></ul>
    29. 29. First Findings <ul><li>Observations </li></ul><ul><ul><li>Continuous follow-ups & Visits needed in Initial Launch </li></ul></ul><ul><ul><li>Internet connectivity (an issue for some) </li></ul></ul><ul><ul><li>Tech-Savvy Leadership pays – promote more usage </li></ul></ul><ul><ul><li>Wiki’s initially difficult for Retiree Experts, but they are interested </li></ul></ul>
    30. 30. THANK YOU <ul><li>www.esangathan.eu </li></ul><ul><li>www.esangathan.in </li></ul><ul><li>www.esangathan.fr </li></ul><ul><li>www.esangathan.se </li></ul><ul><li>Co-ordinator : Nicole Turbé-Suetens </li></ul><ul><ul><ul><ul><ul><li>[email_address] </li></ul></ul></ul></ul></ul>

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