Brussels eSangathan International Conference Collaborative Working Environments Miguel Membrado eSangathan Consortium Netcipia UK – Kimind

Context Our role Provide a CWE infrastructure for the consortium Support consortium & pilots Accompany members in usage transformation Analyze 2 years of CWE usages and learning curve 1 internal pilot The consortium team 2 project pilots Öresund pilot Mahindra & Mahindra pilot

Our role

Provide a CWE infrastructure for the consortium

Support consortium & pilots

Accompany members in usage transformation

Analyze 2 years of CWE usages and learning curve

1 internal pilot

The consortium team

2 project pilots

Öresund pilot

Mahindra & Mahindra pilot

Consortium’s services adoption path E-mail + file attachments Outlook / GMail / Notes Collaborative Workspaces mayeticVillage Instant messaging + VoIP + Video Skype Blogs/websites WordPress Customizable Homepages / rss NetVibes Social bookmarking ¨Pligg Wiki ¨Netcipia

Methodology for CWE findings Interviews of pilot members Analysis of statistics Consortium members’ feedback Surveys

Interviews of pilot members

Analysis of statistics

Consortium members’ feedback

Surveys

Consortium Statistics mayeticVillage = Official repository for the project All deliverables-financials-timesheets-etc… are produced inside All notifications and e-mails are stored Mostly remote working 5 face to face meeting In 2 years A daily usage Netcipia wiki for collaborative writing of deliverables

mayeticVillage = Official repository for the project

All deliverables-financials-timesheets-etc… are produced inside

All notifications and e-mails are stored

Mostly remote working

5 face to face meeting In 2 years

A daily usage

Netcipia wiki for collaborative writing of deliverables

Öresund Pilot Statistics Basecamp CWE

Basecamp CWE

M&M Pilot Statistics Microsoft SharePoint Portal Server CWE

Microsoft SharePoint Portal Server CWE

M&M Pilot CWE Learning Curve September, 2008 eSangathan Consortium 06/04/09 CONFIDENTIAL© Copyright 2007 Tech Mahindra Limited Learning CWE for Communication needs Use of Emails now taken over by Blogs and Wikis for wider audience Learning CWE as a solution to address current ICT needs Need: Difficulty in sharing large drawing files across locations Solution: Pilot members could use CWE to share number of heavy engineering design drawing files. Learning via User Training & trouble shooting Focused training programs mainly on actual use cases with One-on-One meetings Learning CWE to structure available information Mix and marry “structured” and “unstructured” data into the knowledge base to evolve into an “Organic Structure” of the Corporation

Learning CWE for Communication needs

Use of Emails now taken over by Blogs and Wikis for wider audience

Learning CWE as a solution to address current ICT needs

Need: Difficulty in sharing large drawing files across locations

Solution: Pilot members could use CWE to share number of heavy engineering design drawing files.

Learning via User Training & trouble shooting

Focused training programs mainly on actual use cases with One-on-One meetings

Learning CWE to structure available information

Mix and marry “structured” and “unstructured” data into the knowledge base to evolve into an “Organic Structure” of the Corporation

Usage Analysis

The learning curve © 2006-2008, Miguel Membrado – Kimind Consulting 3 months 6 months Efficiency Time today’s efficiency level Risk Attention Success 1 Loss of time (incomprehension) 2 Learning (comprehension) 3 Acquisition (assimilation) 4 Adoption (second nature)

Social leverages Ego / Reputation I want to share I get satisfaction from it I want to share more Ethics / Transparency CWE increases transparency spirit

Ego / Reputation

I want to share

I get satisfaction from it

I want to share more

Ethics / Transparency

CWE increases transparency spirit

On the daily use Adoption must be driven by the needs Identify one need and provide a solution Usages must meet the needs Focus on participation before collaboration Blogging, comments It is easier than collaboration it prepares the mind shift

Adoption must be driven by the needs

Identify one need and provide a solution

Usages must meet the needs

Focus on participation before collaboration

Blogging, comments

It is easier than collaboration

it prepares the mind shift

Management role Management vision of the new way of working essential Management should be a role model Internet evangelists are key Guidelines and rules to promote collaboration are necessary Start with participation introduces collaboration attitude Contextual enabling for Hand holding Self-discovering Cross-communication and cross-fertilization

Management vision of the new way of working essential

Management should be a role model

Internet evangelists are key

Guidelines and rules to promote collaboration are necessary

Start with participation introduces collaboration attitude

Contextual enabling for

Hand holding

Self-discovering

Cross-communication and cross-fertilization

Kimind’s Adoption Cycle Adoption © 2008, Miguel Membrado – Kimind Consulting Communication Evangelization Coaching

Conclusions

Active Ageing Workforce perspectives No problems to adopt CWE Longer learning curve But great motivation to share, it is a leverage Dependent of current computer skills background New Web 2.0 services are better designed No specific design for aged workforces, but better design for everybody (large fonts and buttons, simpler layouts, light backgrounds, etc…) Mix face to face meetings when possible and virtual workspaces promoting participation spirit first

No problems to adopt CWE

Longer learning curve

But great motivation to share, it is a leverage

Dependent of current computer skills background

New Web 2.0 services are better designed

No specific design for aged workforces, but better design for everybody (large fonts and buttons, simpler layouts, light backgrounds, etc…)

Mix face to face meetings when possible and virtual workspaces promoting participation spirit first