It Solution On Value Chain

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It Solution On Value Chain

  1. 1. IT Solution on Value Chain an PA1 for WCUMBA1-12 by Erwin
  2. 2. Value Chain
  3. 3. Primary Business Processes <ul><li>Inbound Logistics - Automated Just-in-Time Warehousing </li></ul><ul><li>Operations - Computer-Aided Flexible Manufacturing </li></ul><ul><li>Outbond Logistics – </li></ul><ul><li>Online Point-of-Sale and Order Processing </li></ul><ul><li>Marketing & Sales - Targeted Marketing </li></ul><ul><li>Customer Service - Customer Relationship Management </li></ul>
  4. 4. Support Processes <ul><li>Administrative Coordination & Support Services - Collaborative Workflow Intranet </li></ul><ul><li>HRM - Employee Benefits Intranet </li></ul><ul><li>Tech. Development – </li></ul><ul><li>Product Development Extranet with Partners </li></ul><ul><li>Procurement of Resources – </li></ul><ul><li>e-Commerce Web Portals for Suppliers </li></ul>
  5. 5. IT Solution for Primary Business Processes <ul><li>Inbound Logistics - Automated Just-in-Time Warehousing </li></ul><ul><ul><li>Traker Systems is a software development company providing Inventory Control Software applications for Public Warehouses, Manufacturers, Distributors and companies needing a powerful program to track and manage their assets. </li></ul></ul><ul><ul><li>Traker Systems, is a comprehensive inventory management and inventory tracking software application with comprehensive reporting and analysis, combined with complete security protection provides a total solution for your Inventory Software needs. Quickly Create purchasing, receiving, invoicing, pricing, product allocation, Bar Coding, forms, and shipping functions. All in one convenient package. </li></ul></ul>
  6. 6. IT Solution for Primary Business Processes (contd.) Inbound Logistics - Automated Just-in-Time Warehousing Traker System Screenshot
  7. 7. IT Solution for Primary Business Processes (contd.) Inbound Logistics - Automated Just-in-Time Warehousing Traker System Screenshot
  8. 8. IT Solution for Primary Business Processes (contd.) Inbound Logistics - Automated Just-in-Time Warehousing Traker System Screenshot
  9. 9. IT Solution for Primary Business Processes (contd.) <ul><li>Operations – Computer Aided Flexible Manufacturing </li></ul><ul><ul><li>Manufacturing now involves many automated task, so complex that only computer is able to solve it </li></ul></ul><ul><ul><li>Festo ( www.festo.com ) is one of the best manufacturing components that combine the sophisticate industrial parts with complex computing </li></ul></ul><ul><ul><li>All of the manufacturing process controllable by computer, and amazingly Festo provide the software in all it’s beauty, combined with flexibility & also easy to use </li></ul></ul>
  10. 10. IT Solution for Primary Business Processes (contd.) <ul><li>Festo on Chocolate Factory </li></ul>Operations - Computer-Aided Flexible Manufacturing
  11. 11. IT Solution for Primary Business Processes (contd.) <ul><li>Festo on Stocking Factory (packing division) </li></ul>Operations - Computer-Aided Flexible Manufacturing
  12. 12. IT Solution for Primary Business Processes (contd.) <ul><li>Outbond Logistics – </li></ul><ul><li>Online Point-of-Sale and Order Processing </li></ul><ul><ul><li>Online-POS & Order Processing sometimes co-related with e-Commerce </li></ul></ul><ul><ul><li>osCommerce used by vstore.ca is one good sample of the software to build the Online-POS & Order Processing </li></ul></ul><ul><ul><li>Samples can be seen at stores on vstore.ca </li></ul></ul>
  13. 13. IT Solution for Primary Business Processes (contd.) Outbond Logistics – Online Point-of-Sale and Order Processing
  14. 14. IT Solution for Primary Business Processes (contd.) Outbond Logistics – Online Point-of-Sale and Order Processing
  15. 15. IT Solution for Primary Business Processes (contd.) <ul><li>Marketing & Sales - Targeted Marketing </li></ul><ul><ul><li>M1 Lead Management from Bowen & Groves will helps marketing&sales division to do the targeted marketing </li></ul></ul><ul><ul><li>Before the marketing take action, it’s necessary to make marketing plan, that this software will assist & help them to simplified the process </li></ul></ul>
  16. 16. IT Solution for Primary Business Processes (contd.) Marketing & Sales - Targeted Marketing
  17. 17. IT Solution for Primary Business Processes (contd.) <ul><li>M1 Lead management provides powerful tools to effectively manage your entire pre-sales process. </li></ul><ul><li>M1 Lead management enables companies to document all activities in the pre-sales process, with the ability to analyze marketing programs to determine the most effective marketing strategies. </li></ul><ul><li>Create leads for all enquiries you receive relating to your products or services.  Record the expected close date and potential revenue each lead should generate. Use leads to predict the future potential revenue. </li></ul><ul><li>Create a program for each marketing activity you perform.  Assign start and end dates, the cost of the activity and the revenue generated from the program.  Use this information to identify the most effective marketing strategy for your business. </li></ul><ul><li>Assign competitors to your leads and track your competitor activities, pricing, strategies, products etc.. </li></ul><ul><li>Milestones measure the stage at which each lead is.  Assign a confidence factor to the milestone to record the likelihood of the lead converting to a sale.   Use milestones to develop a successful sales process flow. </li></ul><ul><li>To save time while working on a lead, use the shortcuts to quickly create a quote or an order. Information from the lead is automatically inserted into many of the quote and order fields. </li></ul><ul><li>Track the reasons why leads are closing.  Examples include win, loss to competitor, project cancelled etc.  Analyze the resolutions to understand your product or service in the marketplace. </li></ul><ul><li>Two standard searches exist to display the leads expected to close this month and next month. </li></ul>M1 Lead Management Key Features:
  18. 18. IT Solution for Primary Business Processes (contd.) Marketing & Sales - Targeted Marketing
  19. 19. IT Solution for Primary Business Processes (contd.) <ul><li>M1 Call management provides an effective means of recording all communication with prospects, customers and suppliers. </li></ul><ul><li>Record pre-sales activity, such as an enquiry,  by creating a Sales Call.  Use Support Call for any after-sales questions or problems. Log the time spent on each call.  You can then analyze the total call times for each prospect and customer. </li></ul><ul><li>Assign a call to the most appropriate person in your organization.  Call Management can be used to take messages in your absence. </li></ul><ul><li>Prioritize calls to identify contacts requiring close attention.  Use the standard searches to sort in order of priority. </li></ul><ul><li>Service Contracts can be used to manage warranties and maintenance contracts.  Record the start and end dates, along with a value, for each contract.  When taking a call, M1 will advise the user if the customer has a current service contract. </li></ul><ul><li>Create a library of commonly asked questions, and support calls relating to your products and services.  Include details on the problem, the resolution and any available workarounds.   From a call, create a quote, order, job or invoice. Calls can also be created from within leads, quotes, orders, shipments, AR invoices, purchase orders and AP invoices.  View all the calls for an organization under organization Explorer. </li></ul><ul><li>Use this search to ensure calls are followed up when required. </li></ul>M1 Call Management Key Features:
  20. 20. IT Solution for Primary Business Processes (contd.) <ul><li>Customer Service - Customer Relationship Management </li></ul><ul><ul><li>It’s better to build own CRM software from scratch so it will be customized to suit the company, but it’s cheaper to use generic CRM Software, such as Microsoft Dynamics CRM </li></ul></ul><ul><ul><li>Prophet CRM from avidian.com is one of the software sample. Integrated on MS Outlook and easy to use </li></ul></ul>
  21. 21. IT Solution for Primary Business Processes (contd.) <ul><ul><li>Some Feature on the Professional Edition: </li></ul></ul><ul><ul><ul><li>Integrated into Outlook: contacts, appointments, email and task manager. </li></ul></ul></ul><ul><ul><ul><li>Full featured contact manager works with current Outlook contact database. </li></ul></ul></ul><ul><ul><ul><li>Sales notes with time/date stamping associated to contacts and sales opportunities. </li></ul></ul></ul><ul><ul><ul><li>Create, track & manage sales opportunities. </li></ul></ul></ul><ul><ul><ul><li>Pre-built and customized reporting outputs to 5 formats include Excel and Word. </li></ul></ul></ul><ul><ul><ul><li>Personalized, group emails sent through your Outlook account. </li></ul></ul></ul><ul><ul><ul><li>Customizable quote generator. </li></ul></ul></ul><ul><ul><ul><li>Prophet Today for managing and prioritizing tasks and appointments. </li></ul></ul></ul><ul><ul><ul><li>Prophet Search toolbar in Outlook. Find any email, attachment, file, appointment, contact or task with a single search </li></ul></ul></ul>Customer Service - Customer Relationship Management
  22. 22. IT Solution for Primary Business Processes (contd.) Customer Service - Customer Relationship Management
  23. 23. IT Solution for Primary Business Processes (contd.) Customer Service - Customer Relationship Management
  24. 24. Support Processes <ul><li>Administrative Coordination & Support Services - Collaborative Workflow Intranet </li></ul><ul><ul><li>eGroupWare is a free open source groupware software intended for businesses from small to enterprises. Its primary functions allow users to manage contacts, appointments and to-do lists. It is used either via its native web-interface, making access platform-independent, or by using different supported groupware clients, such as Kontact , Novell Evolution , or Microsoft Outlook . It can also be used by mobile phone or PDA via SyncML . </li></ul></ul>
  25. 25. Support Processes (contd.) eGroupWare Infolog
  26. 26. Support Processes (contd.) eGroupWare Calendar
  27. 27. Support Processes (contd.) <ul><ul><li>Citadel is a turnkey open-source solution for email and collaboration. One simple installation delivers a multitude of powerful features, including: email </li></ul></ul><ul><ul><ul><ul><li>calendaring/scheduling </li></ul></ul></ul></ul><ul><ul><ul><ul><li>address books </li></ul></ul></ul></ul><ul><ul><ul><ul><li>bulletin boards </li></ul></ul></ul></ul><ul><ul><ul><ul><li>mailing list server </li></ul></ul></ul></ul><ul><ul><ul><ul><li>instant messaging </li></ul></ul></ul></ul><ul><ul><ul><ul><li>multiple domain support </li></ul></ul></ul></ul><ul><ul><ul><ul><li>modern AJAX-style web interface </li></ul></ul></ul></ul>Administrative Coordination & Support Services - Collaborative Workflow Intranet
  28. 28. Support Processes (contd.) Citadel WebCit Public Folder – Public Communication Messageboard
  29. 29. Support Processes (contd.) Citadel WebCit Task List
  30. 30. Support Processes (contd.) <ul><li>HRM - Employee Benefits Intranet </li></ul><ul><ul><li>HRM is one key resource of the company </li></ul></ul><ul><ul><li>Software that can be use for manage the HRM is: </li></ul></ul><ul><ul><ul><li>InstantHR ( www.ihrsoftware.com ) with it’s feature </li></ul></ul></ul><ul><ul><ul><ul><li>Create and store employee reviews, </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Document employee education & career history </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Track benefits & equipment </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Plan employee succession & Track wage information </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Works across multiple sites </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Run over 100 reports </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Create EEOC reports </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Unlimited users </li></ul></ul></ul></ul><ul><ul><ul><ul><li>MailMerge letters and e-mails </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Built on an open but secure SQL database </li></ul></ul></ul></ul>
  31. 31. Support Processes (contd.) HRM - Employee Benefits Intranet
  32. 32. Support Processes (contd.) HRM - Employee Benefits Intranet
  33. 33. Support Processes (contd.) <ul><li>Another software can be use to help to manage the HRM is Strategy Map ( www.strategymap.au ) </li></ul><ul><li>This software is used to apply Balanced Scorecard into the HRM </li></ul><ul><li>Balanced Scorecard (Kaplan&Norton) will help help company to keep tracks and maintain good performance, even it can increase the HRM performance, hence the company performance will also increased </li></ul>HRM - Employee Benefits Intranet
  34. 34. Support Processes (contd.) <ul><li>Tech. Development – </li></ul><ul><li>Product Development Extranet with Partners </li></ul><ul><ul><li>ProductVision provides product life cycle management (PLM) for full tracking of a product from inception through production and eventual retirement. From Sales and Marketing to Research & Development, Regulatory, and Production, ProductVision allows your team members to share ideas and work together towards a common goal. </li></ul></ul><ul><ul><li>It’s feature include </li></ul></ul><ul><ul><ul><li>Faster time-to-market by enforcing consistent development procedures&practices </li></ul></ul></ul><ul><ul><ul><li>Enhanced Customer Service will be possible with instant access to all important product information </li></ul></ul></ul><ul><ul><ul><li>Decreased overhead costs as less time is required to complete your projects </li></ul></ul></ul><ul><ul><ul><li>Decreased research time spent gathering information on previously developed  products and applications </li></ul></ul></ul><ul><ul><ul><li>More reliable and consistent compliance with governmental regulations, such as for Material Safety Data Sheets </li></ul></ul></ul>
  35. 35. Support Processes (contd.) ProductVision - Formula Audit Module
  36. 36. Support Processes (contd.) ProductVision – Tracking R&D Project
  37. 37. Support Processes (contd.) ProductVision – Formulation Tools
  38. 38. Support Processes (contd.) <ul><li>Procurement of Resources – </li></ul><ul><li>e-Commerce Web Portals for Suppliers </li></ul><ul><ul><li>osCommerce Online Merchant is an Open Source online shop e-commerce solution that is available for free under the GNU General Public License </li></ul></ul><ul><ul><li>It features a rich set of out-of-the-box online shopping cart functionality that allows store owners to setup, run, and maintain online stores with minimum effort and with no costs, fees, or limitations involved </li></ul></ul><ul><ul><li>osCommerce is the software that used to build www.vstore.ca </li></ul></ul>
  39. 39. Support Processes (contd.) Procurement of Resources – e-Commerce Web Portals for Suppliers
  40. 40. Support Processes (contd.) Procurement of Resources – e-Commerce Web Portals for Suppliers
  41. 41. Support Processes (contd.) <ul><li>Other e-Commerce portals, including; </li></ul><ul><ul><li>www.indonetwork.co.id </li></ul></ul><ul><ul><li>www.alibaba.com </li></ul></ul><ul><ul><li>www.globalsources.com </li></ul></ul>Procurement of Resources – e-Commerce Web Portals for Suppliers
  42. 42. Thank You <ul><ul><li>Erwin Sumargo </li></ul></ul><ul><ul><li>West Coast University Surabaya </li></ul></ul><ul><ul><li>[email_address] </li></ul></ul>

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